Question: Behavioral cues
Answer: inhibitions, judgment, reactions, coordination
Question: Inhibitions
Answer: relaxed and talkative and could display mood swings
Question: Judgment
Answer: overly friendly, dancing or singing
Question: Reactions
Answer: Lose their train of thought, glassy, unfocused eyes, slurred speech
Question: Coordination
Answer: stagger, stumble, spill drinks
Question: Intoxication Rate Factors
Answer: size, gender, rate of consumption, strength of the drink, drug use, food intake
Question: 1/2 oz pure alcohol
Answer: 12 oz beer, 5 oz wine, 1 oz 100-proof liquor
Question: Why does alcohol differ from food and other beverages?
Answer: your body does not have to digest it before absorbing it. It can be absorbed directly into the blood stream
Question: BAC: Blood Alcohol Content
Answer: measurement of the amount of alcohol in a person’s blood
Question: What is the only thing that can lower a person’s BAC level?
Answer: Time
Types of illegal alcohol sales
-underage
-third party
-visibly intoxicated
Common negligence laws
-not specific to alcohol sales
-can be applied to illegal alcohol sales
-based on prior court cases
-set a standard for what a reasonablr person would do to prevent a problem
-exist in every jurisdiction
Dram shop liability laws
-specific to alcohol sales
-apply only to licensees and their employees
-explain expectations got preventing illegal alcohol sales
-may sey monetary likits for financial judgements in lawsuits
-exist in somr but not all jurisdictions
Penalties for underage alcohol sales include
-fines
-arrest
-jail time
-financial judgements
If you sell to an ynderage customer…
You are responsible for your own actions and will be held accountable. Your employer is not required to cover your fines..etc.
Define “reasonable efforts”
Actions you take to prevent illegal alcohol sales and other alcohol related problems
Reasonable efforts does not protect you from punishment if you serve illegally but…
They reduce the likelihood that you will serve alcohol illegally
Examples of reasonable efforts include
-check id
-get trained in a responsible alcohol server course
-suggest food
-monitor guests
-refuse service
-ask questions
-call the police
-call a cab
-suggest non alcoholic drinks
-post signs
-… And more
The id must be current to be accepted…
… An expired id is not acceptable even if the date of birth indicates legal age
Commonly acceptable forms of id
-drivers license
-state issues id card
-military id
-passport
-green card
3 steps to properly check an id
-verify the information
-check for alterations
-establish id ownership
Signs of id alterations or tampering include
-mismatched type
-cut, torn or frayed lamination
-unusual or missing information
-size variations
How do you prove the id belongs to the customer ?
-ask questions about info on the id the proper owner would be able to answer quickly. Such as “whats your address?”
-ask a friend of the customer what his/her name is
-ask for a second form of id
Underage warning signs
-seem nervous and move around frequently
-state that he is never carded because he is a friend of an employee
-be in the restroom when the group orders
-order an unusual drink (like a shot of rum without the coke)
-come to the bar to order drinks for a table
-get upset when asked for an ID
How do you determine a BAC level?
-blood
-urine
-breathalyzer
-YOU CANNOT DETERMINE A BAC LEVEL BY SIMPLY LOOKING AT A PERSON
As a server of alcohol you are required to determine…
Visible intoxication but NOT BAC levels
What events should be included in an incident log book
-any time you have cut off a guest
-any incident that involves the possibility of or actual violence
-any time you have to call for assistance
-any case where you have to refuse service to a guest who had just arrived at your establishment
Good incident report forms include
-name/description of the guest
-date and time of incident
-description of the incident
-reasonable efforts and intervention strategies used
-witnesses to the incident
-employees and managers on duty during the incident
Behavioral cues include what four categories
-lowered inhibitions
-impaired judgement
-slowed reactions
-loss of coordination
Examples of behavior that suggest lowered inhibitions …
-mood swings
-over confidence
-boisterousness or extreme loudness
-risk taking or other out of character displays
Impaired judgement
-one does something they wouldn’t normally do that are also inappropriate…
-using foul language
-telling off-color jokes
-annoying other people
Slowed reactions
-glassy, unfocused eyes
-slurred speech
-very slow speech or movement
-forgetfulness of that they are talking about
Loss of coordination
-stumble or sway
-drop their belongings
-have trouble sitting on a stool or chair
-fall asleep in the bar
6 factors that impact how quickly it slowly alcohol affects people
-size
-food
-gender
-rate of consumption
-strength of drink
-drug use
Size vs body fat
A larger person will be affected by alcohol slower than a small person.
But body fat does not absorb alcohol, in fact there is a smaller body area available to consume the alcohol and consequently it will actually be more concentrated
Why do women tend to be affected quicker than men?
-they’re typically smaller
-they typically have a higher percentage of body fat
Drinking alcohol more quickly…
Reduces the length of time before you become intoxicated
Each of the following drinks contains about 1/2 oz of pure alcohol
1 oz 100 proof liquor
12 oz beer
5 oz wine
From fastest to slowest how quickly are liquor drinks (and mixers) absorbed
Straight shot
Carbonated mixer
Water mixer
Juice mixer
Eating food before/while drinking ,…
Can significantly slow down the intoxication rate
Mixing alcohol with legal/illegal drugs …
Can speed up its effects and have an unpredictable outcome
What speeds up the rate at which BAC decreases
Time is the only thing that lowers BAC
An individual’s BAC level…
Will be different each and every time they drink
It takes___ for the body to eliminate the alcohol from one MEASURED drink
One hour
If you have any doubt about serving a guest alcohol…
Do not serve them
The intervention model includes
Asses, decide, implement
To assess your guest…
-observe the guest, noting any behavioral cues and intoxication factors
-engage the guest in a conversation
-note how other guests respond to and interact with this guest
-gather as much information about and as as many impressions of this guest as possible
Four decision point questions
-do I need to check this guests ID
-Is this guest buying alcohol for someone else who is underage
-Is this guest showing any signs of intoxication
-do you have any doubts about serving this guest alcohol
3 Types of Illegal Alcohol Sales
- Underage – guests under 21
- Third Party – guests who are buying for someone underage
- Visibly Intoxicated
2 Kinds of Law Covering Liability for Servers of Alcohol
- Common Negligence Laws
- Dram Shop Liability Laws
Common Negligence Laws
- Not specific to alcohol
- Can involve illegal alcohol sales
- Based on Court Cases
- Sets a standard for what “reasonable person would do”
- Every jurisdiction
Dram Shop Liability Laws
- Specific to alcohol sales.
- Applies to owners of license and their employees.
- Explain expectations for preventing illegal alcohol sales
- Set monetary limits for financial judgements in lawsuits
- Some jurisdictions
Reasonable Efforts
Steps to prevent illegal alcohol sales and their consequences
Benefits of Using Reasonable Efforts
- Protect yourself from penalty and liability
Some Examples of Reasonable Efforts
Follow safe serve guidelines.Call a cab Suggest food, Get trained, Check ID,Refuse service,Call the police, Place a sign,Suggest non-alcohol drinks
ID’s that not acceptable
Expired ID’s for when guests look underage
Any sign that the ID has been altered
Three steps for properly checking ID
- Verify the information
- Check for alteration
- Establish ID Ownership
Underage warning behaviors
hesitation,Ask for a secondary ID, unusual drink order, nervous, gets upset when asked for ID
what is the percent Blood Alcohol Content
RI .08
Key Laws alcohol servers need to know to be successful
- Age to be able to sell alcohol is 18
- BAC= .08
- A licensee or employee can seize the identification of someone who is younger than 21 as long as a receipt is given and card is given to local law enforcement within 24 hours
- RI has dram shop laws
- Hours of sales are 6am – 2am
Four Behavior Cues are
Lowered Inhibitions – very talkative/over friendly, Impaired Judgement, Slower reactions, Loss of coordination
Six Intoxication Rate Factors
- Size (everything equal, the person who has the most fat would become intoxicated faster)
- Food
- Gender
- Rate of Consumption
- Strength of a drink
Mixers absorption rate from fastest to slowest
a. Straight Shot
b. Carbonated Mixer
c. Water mixer
d. Juice mixer - Drug use
What can lower BAC level
Time is the only thing that can lower BAC
Your skills in observing how people act , hearing what they say , judging their , and responding appropriately are your….
People skills
Provide information that shows you how much your guests are being affected by alcohol
behavioral Cues
alcohol helps us relax because it slows down the body system and acts a
depressant
lowered _ are noticeable as guests become especially talkative and relaxed.
inhibitions
a gap between how people think they are behaving and how they actually behave indicates impaired _ . people may become overly friendly , annoy other , or overrate themselves.
judgement
Losing ones balance , swaying , and spilling drinks are cues that indicate loss of __
coordination
alcohol unlike other foods, is aborbed rapidly into the _ circulating throughout the bodying affecting the brain
blood stream
A measurement of the level of alcohol in the bloodstream is called
BAC
The strength of the drink , the rate of drinking , whether food is eaten or medication is taken , and the gender, height and weight of the person are all __
The intoxication rate factors.
in most areas legal identification must have both a and the ___ to be considered valid
birthdate , photo ID
people who drink frequently may have developed a high _ , which allows them to hide the behavioral cures they would otherwise exhibit
tolerance
serving non-alcohol beverages , snacks , and food to an overindulged drinker will not counteract the alcohol but this does __
slow down the process
servers should do these three things when refusing service of a client
say no, give reasons , and don’t back down
to protect yourself against liability , the law requires that you make __ to prevent a guest from becoming legally intoxicated
reasonable efforts
in many areas , if a drinker becomes intoxicated and goes on to incur damages , the server or manager and owner can all be held responsible under _
dram shop liability