Behavioral cues
inhibitions, judgment, reactions, coordination
Inhibitions
relaxed and talkative and could display mood swings
Judgment
overly friendly, dancing or singing
Reactions
Lose their train of thought, glassy, unfocused eyes, slurred speech
Coordination
stagger, stumble, spill drinks
Intoxication Rate Factors
size, gender, rate of consumption, strength of the drink, drug use, food intake
1/2 oz pure alcohol
12 oz beer, 5 oz wine, 1 oz 100-proof liquor
Why does alcohol differ from food and other beverages?
your body does not have to digest it before absorbing it. It can be absorbed directly into the blood stream
BAC: Blood Alcohol Content
measurement of the amount of alcohol in a person’s blood
What is the only thing that can lower a person’s BAC level?
Time
What can make assessing behavioral cues more difficult?
Tollerance
Aspirin
causes damage to the stomach lining and possibly internal bleeding
Antibiotics
There are too many variations to be specific
Antihistamines
Depress the central nervous system and can cause drowsiness
Narcotics
Depress the CNS and respiratory functions. May cause loss of consciousness
a 150-pound male drinking for 1 hour on an empty stomach
2 drinks=.05BAC
4 drinks=.10BAC
8 drinks=.20BAC
12 drinks=.30BAC
To prevent intoxication in guests, you need to make what?
reasonable effort
Common negligence
these laws set a minimum standard for the actions a reasonable person should take to prevent problems
Dram shop liability
makes servers of alcohol beverages responsible for sales to persons under the legal drinking age or those who are visibly intoxicated
Acceptable form of ID must have
photo and dob
Steps to check ID
ask guest to remove from wallet, determine validity, communicate by asking questions, ask for second form of ID, know where the alcohol is going, don’t make the sale if you still have doubts
People skills are?
observing how people act, hearing what they say, judging their needs, responding appropriately
Alcohol helps us relax because it is a
depressent
To effectively refuse service:
say no, give reasons, don’t back down
Evaluating cue levels
Level 1: no problem/drinking responsibly
Level 2: potential risk
Level 3: definitely intoxicated
Evaluating response levels
Level 1: Ineffective response
Level 2: moderately effective
Level 3: most effective response
Judgment
Behavioral Cues of Intoxication
inhibitions
impaired judgement
slowed reactions
loss of coordination
inhibitions
relaxed and talkative + could display mood swings.
Judegement
overly friendly, dancing or singing
reactions
thinking process has been affected.
glassy/unfocused eyes. slurred speech . lost their train of thought
coordination
spill drinks, stumble, stagger. may have a difficult time handling their silverware.
Intoxication Rate Factors
*affect how quickly a person becomes intoxicated and displays behavioral cues.
size, gender, rate of consumption, strength of the drink, drug use, food intake.
size
larger people may be able to drink more without being as affected as smaller people
gender
women are typically smaller, with a higher percentage of body fat, and tend to become intoxicated faster than men
rate of consumption
the faster a person drinks the alcohol, the more quickly he or she will become intoxicated.
strength of drink
a straight up drink will be absorbed most quickly. a drink diluted with water will be absorbed more slowly.
- any carbonated mixer may increase the absorption rate.
drug use
there is no way to predict how prescription and non prescription drugs will react with alcohol.
*can have an unpredictable effect.
food intake
food in the stomach delays delays the absorption of alcohol into the bloodstream. A person with a full stomach will not become intoxicated as quickly as will a person drinking on an empty stomach.
1/2 oz. of pure alcohol
12 oz beer.
5 oz wine.
1 oz 100-proof liquor
Why does alcohol differ from food and other beverages?
your body does not have to digest it before absorbing it. it can be absorbed directly into the blood stream.
BAC (blood alcohol content)
measurement of the amount of alcohol in a person’s blood
can be determined by Breathalyzer or blood test:
what is the only thing that can lower a person’s BAC level?
time
what can make assessing behavioral cues more difficult?
tolerance
aspirin
causes damage to the stomach lining and possibly internal bleeding
antibiotics
there are too many variations to be specific; consult your doctor
antihistamines
depress the central nervous system (CNS) and can cause drowsiness
narcotics
depress the CNS and respiratory functions. May cause loss of consciousness
how can you determine the % of pure alcohol in liquor based on the proof.
the % of pure alcohol in liquor is 1/2 the proof.
EX: 100-proof liquor contains 50% pure alcohol.
80-proof liquor contains 40% pure alcohol.
to prevent intoxication in guests, you need to make what?
reasonable effort
a 150-pound male drinking for 1 hour on an empty stomach
2 drinks-.05BAC
4 drinks-.10BAC
8 drinks-.20BAC
12 drinks-.30BAC
common negligence
these laws set a minimum standard for the actions a reasonable person should take to prevent problems
dram shop liability
makes servers of alcohol beverages responsible for sales to persons under the legal drinking age or those who are visibly intoxicated
acceptable forms of ID must have
photo and date of birth
steps to check ID-
ask guest to remove from wallet, determine validity, communicate by asking questions, ask for a second form of ID, know where the alcohol is going, don’t make the sale if you still have doubts.
people skills are?
observing how people act, hearing what they say, judging their needs, responding appropriately
alcohol helps us relax because it is a
depressant
to effectively refuse service:
say no
give reasons
dont back down
evaluating cue levels
level 1: no problem/ drinking responsibly
level 2: potential risk
level 3: definitely intoxicated
evaluating response levels
level 1- ineffective response
level 2- moderately effective
level 3- most effective response
tips program goal-
to empower participants to follow acceptable standards of practice for serving alcohol beverages
alcohol vs. pure alcohol
the liver eliminated 3/4 oz of pure alcohol per hour
reasonable efforts-
requires that you, as a servers of alcohol, makes a reasonable effort to prevent intoxication in guests, prevent alcohol sales to minors, and intervene if a guests does become visibly intoxicated
Examples of reasonable efforts:
offering foods, providing alternate transportation, cutting off a guest, checking IDS, Becoming trained in responsible alcohol service, calling the police, measuring drinks, serving complimentary water or soda.
3 types of illegal alcohol sales-
- underage- guests under 21
- third party- guests who are buying for someone underage
- visibly intoxicated
underage warning behaviors
hesitation,
ask for secondary ID,
unusual drink order,
nervous,
gets upset when asked for ID
max Blood alcohol content (legal)
.08 %
common negligence laws
- Not specific to alcohol
- Can involve illegal alcohol sales
- Based on Court Cases
- Sets a standard for what “reasonable person would do”
- Every jurisdiction
dram shop liability laws
- Specific to alcohol sales.
- Applies to owners of license and their employees.
- Explain expectations for preventing illegal alcohol sales
- Set monetary limits for financial judgements in lawsuits
- Some jurisdictions
penalties for underage alcohol sales include
fines
arrest
jail time
financial judgments
if you sell to an underage customer
You are responsible for your own actions and will be held accountable. Your employer is not required to cover your fines..etc.
Good incident report forms include
-name/description of the guest
-date and time of incident
-description of the incident
-reasonable efforts and intervention strategies used
-witnesses to the incident
-employees and managers on duty during the incident
From fastest to slowest how quickly are liquor drinks (and mixers) absorbed
Straight shot
Carbonated mixer
Water mixer
Juice mixer