WGU C429 HealthCare Operations Management
Pre-Assessment
A community hospital’s lab has lost its certification by to mistyping patients’ blood types and
subsequently mismatching blood type transfusions.
Which action should the hospital’s leadership team accomplish first? – ✔✔Develop corrective
actions
The support staff of a large urgent care facility sees no career advancement opportunities within
the organization. The organization knows it must identify other ways to increase job satisfaction
or there will be high employee turnover. – ✔✔Starting recognition programs
A hospital’s governing board of trustees has asked a hospital administrator to find a solution to
numerous compliance issues that have ultimately affected the hospital’s performance.
Which initial action should the hospital take to address these compliance issues? –
✔✔Developing a corrective action plan
The former chief administrator of a health and wellness center is reassigned after the staff lost
trust in leadership due to lack of visibility.
How can the new chief administrator correct this problem? – ✔✔By rounding with the staff
A hospital emergency room (ER) has had frequent turnover in nursing positions, which has
caused increased wait times. The hospital must use new strategies to reduce employee turnover
and decrease wait times.
Which leadership strategy should be used? – ✔✔Empowering nurses to use holding areas for
patients being admitted
A large healthcare system is currently implementing an initiative to reduce catheter-associated
infections for its inpatients—not only for patient safety, but also as a strategy to ensure the
organization is not penalized in its reimbursements.
Which two practices will assist in the implementation of this initiative? – ✔✔Engaging front line
employees’ feedback on current practices
Providing mandatory training to help employees implement the protocols
A hospital leadership team is about to start its hospital-wide implementation of a Hospital
Consumer Assessment of Healthcare Providers and Systems program and has discussed best
practices that should be implemented based on a recent leadership seminar the team attended on
the subject.
Which strategy should be used to ensure successful implementation of the program? –
✔✔Engaging with all stakeholders