WGU C464 Competency 1 Study Guide
The four primary challenges of communication and how to overcome them. – ✔✔
- Effective communication requires significant intellectual and psychological resources.
- Not everyone we encounter will appreciate the value of communication.
- We may over rely on digitally mediated communication.
- We live in a diverse world where intercultural understanding can be difficult.
What are major parts to the Linear Model of Communication? – ✔✔Deciding, Encoding,
Transmitting, Perceiving, Decoding.
What are the parts to the Transactional model of communication? – ✔✔At the same time people
are assigning words , symbols sounds and gestures to the message.
Interactions between people affects us in our present conversations.
What are the 3 interrelated skills sets or dimension of communication competence? – ✔✔1. Can
sense what is appropriate in each situation. Being aware of context and behaviors, analyzing
people, intended communication goal, nature of the environment, physical setting. - Build and develop their communication skills, use a wide range of communication skills, uses
at various times based on the situation at hand. - Requires motivation which is mood, energy level and state of confidence.
What are the 3 stages to the perception process? – ✔✔Selection, Organization, Interpretation.
What are the four principles that help us understand how selection works? – ✔✔Exposure,
Attention, Perception, Recall.
What are 4 ways we organize information? – ✔✔Figure, Ground, Closure, Similarity
Self-Esteem – ✔✔Evaluation of who you are, approve of value and like the concept you have of
yourself.
What is the difference between self-esteem and self-concept? – ✔✔Self-Concept the way you
define yourself, the person you think you are. and self-esteem evaluation of judgment of the kind
of person you are in various communicative situations.
What is attribution error? – ✔✔Interpreting our own of others behavior, we rely on faulty
explanations, reasons or info.
What are two type of attribution errors? – ✔✔fundamental attribution error, and self-serving bias
What are the four steps to effective self-presentation according Waldeck, Kearney and Plax? –
✔✔1. Set a goal.
- Create a strategy
- Execute the strategy