lOMoARcPSD|19851541
WGU D046
Intro to Care
Coordination
Final Exam
Latest 2023
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lOMoARcPSD|19851541
WGU D046 Intro to Care
Coordination
A patient arrives at your organization and needs specific care. Recently, your organization
signed an agreement with a university health system to allow for telehealth assessment and
identification of potential treatment options.
As the coordinator for this patient, what would be the next step to determine if this is a good
solution?
Correct answer- Contact the leadership team and the telehealth informatics specialist to
identify whether everything is in place for this patient to receive care through this association.
Telehealth initiatives have associated a lot of organizations with university and other larger
health systems to facilitate a collaborative practice for care delivery.
A patient is ready to go home, and the family has expressed concern about the patient being on
her own during the day. The patient is unable to complete full activities of daily living due to a
recent injury.
Is there something that the coordination team can recommend for provision of lunch or dinner?
Correct answer- Recommend that the family contact the local Meals on Wheels program, so
they can ensure the patient has access to food and drink during the day. The patient has some
activities for daily living but is not able to complete all activities. Since the concern is around
food during the day, the coordinator identified a service that provides free or reduced delivery
of hot meals one time a day. Use of this service also provides reassurance for the family that
someone has checked on the patient that day.
The care team has determined that to reverse behaviors of smoking, a patient and family should
seek ongoing support.
What recommendations would the care coordinator make?
Correct answer- The care coordinator recommends current community outreach programs
available and assists the patient and family in deciding which option will meet their needs.
The care coordinator should have a list of partners in the community who can assist patients
and families, encouraging compliance and promoting health wellness.
Provide an example of the clinic-clinician patient relationship.
Correct answer- Examples of the clinic-clinician patient relationship include trust between the
clinician and patient, shared decision-making, and mechanisms for mutual support of patient
self-management.
Provide an example of the clinic-clinician-community resource relationship.
Correct answer- Examples of the clinic-clinician-community resource relationship include the
level of interrelationship along Himmelman’s continuum for collaborative
processes, formal mechanisms for referrals, and effective mechanisms for feedback
from community resource to clinic.
Provide an example of the patient-community resource relationship.
lOMoARcPSD|19851541
Correct answer- Examples of the patient-community resource relationship include patients’
perception and trust of the community resource, formal mechanisms for referrals, and effective
communication between patient and community resource.
Using health technology to gather patient-specific data in their electronic health record, how
could the care coordination team focus care on an individual patient? Correct answer- Using
the data collected provides a collection of problems and diagnosis-related groups (DRGs) that
can help the care team determine discharge needs. Review of demographic data can provide
information after validation that the information is correct during the assessment phase of
contact with the patient and family.
The electronic health record is a tool used by the coordination team and others to gather
information on what is going on with the patient, by providing information on both the current
situation and the medical history. It can also include advance directive information for the
future.
Where should the documentation of the care plan be recorded?
Correct answer- In the care planning module of the electronic health record
The electronic health record is where all the care team members have access to the record of
the patient, and it is the official health record for that patient.
A pregnant client is living in the wilds of Alaska. She is not considered to be high risk and there is
no reason for her to stay close to town since a frontier midwife is available to travel to her
home every month.
What would the care coordinator recommend for the client?
Correct answer- Satellite telecommunications device
A satellite phone is recommended to ensure that if any questions arise when the midwife is not
available, the client can call for help.
Which statement describes how a healthcare coordinator improves the quality of care delivered
in the community?
Correct answer- Serves as a bridge between patients, families, and other health care providers.
Care coordinators organize care provided by multiple providers that may not have the ability
or means to communicate with each other. Coordinating care improves disease management
and patient compliance, offers resources, and removes barriers.
A care coordinator collaborates with health care providers to ensure that a patient with a
chronic health problem receives appropriate care, avoids hospitalization, and attends follow-up
visits as scheduled.
For which reason should the healthcare coordinator use health information technology (HIT) to
improve a patient’s care?
Correct answer- It improves communication between clinicians and inpatient and outpatient
healthcare settings.
HIT improves communication between multiple clinicians and clinical sites by improving access
to the patient’s medical and medication history, plan of care, referral history, and support
services.