WGU D072 Fundamentals for Success in Business –
D072 | Questions and Answers | Latest Update 2023
What is an advantage of oral communication? – Answer Allows for instant feedback
Which communication channel contains an item like an organization’s newsletter? – Answer Leanest
Which communication style is being used by someone who regularly dismisses others’ feedback, displays
a rigid posture when speaking, and tries to dominate the business decision-making process? – Answer
Aggressive
Which action promotes effective listening in the workplace? – Answer Paraphrasing the phrases a
speaker shares
How can a speaker overcome issues pertaining to semantics to ensure effective communication? –
Answer Be direct and clearly state what is intended
How can a manager exhibit supportive communication? – Answer Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is
fine for the event but adds that others will likely be opposed to the choice. Which style of
communication is being used by this manager? – Answer Passive-aggressive
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days.
Which technique is the new employee being encouraged to display? – Answer Motivation
Employees are encouraged to write down the actions they have taken during their day and then reflect
on why they made those choices. They are told that if they undertake this approach on a daily basis, they
can improve their emotional intelligence.