1 / 6
WGU C720 Operations and Supply Chain Management TEST
2023 – 2024 (Verified Answers)
1.A store clerk has a customer that desires a refund for their purchase.
The customer does not have a receipt, but purchased the item the previous
day. The store clerk remembers the customer from the previous day. Since
the customer does not have a receipt, the store clerk asks the manager
how to handle situation? The manager should tell the store clerk to ANS
Re- fund the customer because it’s the right thing to do.
2.A new, energy-efficient furnace is being installed in a steel factory. Because it would have added 10% to the cost of the furnace, management
has decided not to install the optional safety override for the furnace. This
decision is most likely to lead to which of the following ANS An increase
in legal costs
- refers to the organizational issue of
balancing financial profitability with environmental responsibility. D
Sustainability
4.E-Z Delivery Service, a local delivery company, is replacing its fleet of
2 / 6
large delivery vans with minivans that are less expensive and use less
fuel. Based on the triple bottom line, this decision by E-Z Delivery
Service addresses ANS environmental viability and
profitability
5.Which ethical issue would impact an operations manager the most ANS
Faulty worker safety gear
- True or False:
Operations managers rarely become involved with worker safety or
environ- mental pollution complaints because such ethical issues are only
handled by an organization’s legal department ANS False
Operations is the most likely place where workers can be injured and
has the greatest potential for creating environmental pollution, so theseissues are relevant to operations managers.
7.SWOT analysis is used as a tool when a firm crafts a strategy
that helps distinguish itself among competitors, develops competitive advantages, and avoids barriers within the business environment ANS
strategic - Company Z is trying to decide which supplier to choose. Supplier A
will only accept orders during their open window, the first seven days of
the month. Supplier B accepts orders during anytime of the month
through their electronic portal. Company Z is a small business and