HCAD 750 EXAM 6 Louisiana State University/Questions &
Answers
(T/F) An outcome indicator measures results of care provided to the patient
(ANS- True
When physicians or other licensed independent practitioners want to be able to
admit patients to a healthcare organization they must apply for privileges. This
process is called
(ANS- Credentialing
The term performance improvement (PI) is a “process for involving personnel in
planning and executing a continuous flow of improvements to provide __
that meets or exceeds expectations”
(ANS- Quality Healthcare
(T/F) 1 External customers are those people outside the organization for whom it
provides services. For example, the external customers of a hospital would include
patients, physicians, and third-party payers
(ANS- True
(T/F) The mission of AHRQ is to improve quality, safety, efficiency, and
effectiveness of healthcare for all Americans
(ANS- True
Shared leadership means
(ANS- Employees are participants in the performance improvement program
Staff members adapt to change more readily when
(ANS- They have been a part of the decision
In addition to organizational commitment of resources to address safety concerns,
what is a key feature of a safety culture as identified by the AHRQ?
(ANS- All answers are correct
Which of the following is not a component of patient care review?
(ANS- Unbilled discharges review
As part of the Affordable Care Act, health care organizations are increasingly
expected to meet federal care standards in order to receive reimbursement for care
provided. These organizations are termed
(ANS- Accountable Care organizations
Which of the following provide process measure metrics in a precise format?
(ANS- Dashboard
When it comes to healthcare Customer Focus, External customers are those
(ANS- people outside the organization for whom it provides services
Which of the following is the most important to guide the performance
improvement team’s process?
(ANS- Customer process requirements