Dell Client Foundations 2023/ 2024 Exam|
Actual Questions and Answers| A Grade
Q: T/F: Dell notebook product ranges include Inspiron, Latitude,Vostro, XPS, and G series
(Inspiron Gaming)
Answer:
True
Q: Choose all that apply: Which of the following are valid steps in launching ePSA
diagnostics?
Answer:
Use the up and down arrow keys to select on the menu and press the Enter key
Power up the system and press the F12 key multiple times during boot process to go to the Boot
menu
Q: Which is the notebook computer category that is designed to be suitable for small
organizations with little or no IT staff?
Answer:
Vostro
Q: Choose all that apply: What are the key functions of BIOS (Basic Input/Output System).
Answer:
Activate the system devices
Test the system devices
Identify the system devices
Q: Name the tool that can successfully repair and ignore defective memory areas by masking
the address from system usage.
Answer:
MemRx
Q: T/F: After a System Board replacement, a field technician can input the service tag only
once.
Answer:
True
Q: When one or more drives in a RAID array contain data errors, and another drive in the array
is no longer an active member of the array due to drive failure, foreign configuration, drive
removal, or any other reason, this creates a condition known as __.
Answer:
Double Fault
Q: How to initiate RTC Reset?
Answer:
Connect System to an AC Power -> Keep the system in a power off state -> Press & hold the
power button for 30-35 Seconds -> Release the power button to initiate RTC Reset.
Q: T/F: WLAN stands for Wide Local Area Network
Answer:
False
Q: Choose all that apply: Which of the following platforms uses both Key and Button Sequence
Trigger?
Answer:
Convertible Platform
Detachable Platform
Q: Choose all that apply: PC Doctor USB solution offers:
Answer:
DOS Test Pre-boot system Diagnostics.
Individual Diagnostics
Windows Test
Q: Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop
and determine that the LCD panel is faulty. What trouble shooting steps will you follow before
replacing the LCD Assembly?
Answer:
Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the
screen and see if the cursor moves to your pressed location. That will determine if hardware is
needed to be replaced or it is a software problem.
If system boots into Windows, check device manager for USB Input device which has a white
circle and a down arrow, right click and enable it to test its functionality.
Q: T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your
engagement with Dell Technical Support.
Answer:
Dell Client Foundations Exam |2023/ 2024
Update| Questions and Answers| A Grade
Q: _ is a condition in which one or more drives in a RAID array contains data
errors, and another drive in the array is no longer an active member of the array due to drive
failure, foreign configuration, drive removal, or any other reason.
Answer:
NOT Predictive Drive Failure.
Q: BIOS Recovery 2 from Hard Drive option can be disabled in __.
Answer:
NOT dos
Q: How do you access BIOS or System Setup on Latitude portable systems without a
keyboard?
Answer:
NOT Press the power button and then press the Windows button before the Dell logo is
displayed.
Q: Choose all that apply: The PC Doctor USB solution offers:
Answer:
NOT Backup and Restore.
NOT Individual Diagnostics.
Q: If recovery image from both system primary hard drive and external USB key is present,
which image will the BIOS Recovery 2 tool select?
Answer:
Recovery Image from external USB Key.
Q: Choose all that apply: Which of the following statements are true about Latitude Self-Heal
recovery?
Answer:
NOT When self-heal is triggered, system will auto power-on with a blank screen, reboots a
couple of times – notice the LED lights (Power, Wi-Fi, HDD, and so on).
Q: How do you perform a Latitude Self-Heal Recovery?
Answer:
Unplug the AC adapter & remove primary battery –> Disconnect coin-cell (CMOS) battery –>
Release the flea power –> Plug-in the AC adapter.
Q: What is BIOS Auto-Recovery?
Answer:
NOT BIOS Auto-Recovery is an manual recovery process occurring if BIOS image integrity has
failed while booting.
Q: Which is the easiest way to verify the functionality of system board during memory failure?
Answer:
NOT By swapping the system board.
Q: State True or False: Discrete Graphics cards connect to the system board of a computer
system using Peripheral Component Interconnect Express (PCIe) connection.
Dell Client 2023/2024 Assessment| | Questions
and Answers| 100% Correct
Q: What is the status of the power LED when a system board failure has occurred
Answer:
blinking (2,6)
Q: You are fixing a computer running Windows 8.1 and its not booting. which of the bios
settings will you change
Answer:
Change boot mode to UEFI
Enable Legacy Option ROMS
Enable Secure Boot
Q: To Prevent CPU pings from being bent or any damage to the system board which has to be
returned to dell, techs must ensure that
Answer:
ZIF Socket cover is placed back
ESD bag is used
Q: The BIOS Recovery 2 does not support recovery from
Answer:
Encrypted HD
HD with password set
Q: How should technicians handle the PCBs while dismantling or repackaging them
Answer:
From the edges/sides
Q: When do you select the BT Disabled setting in SMMM
Answer:
If BT disabled label is present
Q: when to use RTC Reset
Answer:
No POST/No Boot
Q: What does Factory Data Reset do on a Dell Venue Tablet
Answer:
Will erase all personal data and downloaded applications of the tablet
Q: how to initiate RTC reset
Answer:
Connect system to AC Power
Keep system in power off state
Press & hold power for 25 sec
Release power
Q: Dell notebook portfolios include inspiron, latitude, vostro, xps, precision
Dell Client Advanced 2023/ 2024 Exam|
Actual Questions and Answers| A Grade
Q: In the latest Precision Rack, the iDRAC Enterprise license is available by default
Answer:
False
Q: USB Service Key is used for Windows OS Installation and debranding (for OEM) in an
Edge Gateway
Answer:
True
Q: Select all the LED codes for Memory related issues in a Dell Edge Gateway
Answer:
2,3
2,4
2,5
Q: On a Precision Workstation, if a Hard drive status indicator flashes green, amber and then
turns off; this indicates the drive is rebuilding
Answer:
False
Q: A CAN (Controller Area Network) bus is a vehicle bus standard designed to allow micro
controllers and devices to communicate with each other in applications without a host computer.
Answer:
True
Q: In a PERC H730P controller, P stands for Performance
Answer:
True
Q: DPK stands for
Answer:
Digital Product Key
Q: After completing a service incident on a Precision Tower 7920, technician attempts to run
ePSA before re-assembling the side cover. However, system is not able to power on and displays
LED error code of 4-7. What could be the issue?
Answer:
The intrusion switch is triggered and power is cut-off. Install the side cover to de-activate the
intrusion switch.
Q: In general, an Anti-Static Mat is used to prevent Electrostatic damage
Answer:
True
Q: Select all the guidelines that have been followed when working in a Data Center
Environment
Dell Client Advanced Exam 2023/ 2024
Update| Questions and Answers| A Grade
Q: iDRAC with Lifecycle Controller can be used for:
Answer:
not OS Deployment
Q: A CAN (Controller Area Network) bus is a vehicle bus standard designed to allow micro
controllers and devices to communicate with each other in applications without a host computer.
Answer:
True
Q: Under what scenarios can we clear the NVRAM by moving the PSWD jumper to the
RTCRST pins?
Answer:
No POST
No Video
Q: Where can the Field Service Manual containing Critical Callout, Disassembly and
Reassembly instructions be found?
Answer:
PRM / Educate Dell
Q: iDRAC stands for:
Answer:
Integrated Dell Remote Access Controller
Q: What steps must be taken if there is a fan-related error message displayed at the Start up, but
the system boots to the OS?
Answer:
not Check for Dust or debris on the Fans, clean them
Q: The following items are unaffected by the RTC reset:
Answer:
not Service Tag
Q: Which screwdriver is recommended for removing PHM (Processor Heat Sink module) used
on a Precision Rack 7920?
Answer:
Torx #T30
Q: USB Service Key is used for Windows OS installation and debranding (for OEM) in an
Edge Gateway
Answer:
True
Q: Tobii eye-tracker module enables user to perform the following:
Answer:
not Interact intelligently with their computers
Dell Tech Direct Foundations 2023/ 2024
Exam| Actual Questions and Answers| A
Grade
Q: Choose the PERC9 series card that does not include a battery backup unit (BBU):
Answer:
PERC H330
Q: DDR4 memory runs at 1.20 volts. True or False?
Answer:
True
Q: Which of these products does not have a CMC?
Answer:
PowerEdge R630
Q: The OEM Identity Module or the BSU is a utility that lets you replace the Dell logo in
several applications like BIOS, iDRAC, USC and DUP. True or False?
Answer:
True
Q: Which of the following statements are TRUE about IDSDM (Internal Dual SD Module)?
(Choose two)
Answer:
The IDSDM card provides full RAID-1 functionality
Dual SD cards are not required, the module can operate with only one card but will provide no
redundancy
Q: Which of the following heatsink is supported on Dell PowerEdge R730xd, when it is
configured with 4 additional 3.5* HDD in tooless middle tray?
Answer:
1.2U low profile heatsink
Q: DSS 2500 servers are most easily compared to which PowerEdge server? (select one)
Answer:
R530
Q: What is the minimum space required on a USB Key to create a Support Live image (SLI)
USB Key?
Answer:
4GB
Q: Prior to installing SupportAssist for Servers, you should:
Answer:
Get customer or Dell technical support’s permission
Q: The PowerEdge FX2 is a: