USPS 421 postal Window Exam Questions and Answers
(2022/2023)
1.ssda: performs many of the same duties of an SSA; however, they
also support the back office distribution functions
2.lobby assistant: helps customers identify mailing needs, ensures
customers complete required forms before they reach the window,
and answers customer questions
3.LSSA: maintains a comprehensive working knowledge of
regulations ruling policy and procedures relating to all phases of
retail services. provides technical guidance to retail employees
assigned to the unit, informing them of changes ir clarifications in
policies, procedures, operations, or regulations.
4.postmaster/ Manager: business leaders and community anchors that
make local contacts the postal service needs to increase its share of
the shipping market
5.SSA: your teammates. you support each other by ensuring the
correct process- es are followed and customers needs are met.
6.supervisors: responsible for ensuring that employees are properly
trained and well informed.
7.Types of communication: verbal and nonverbal7ooo ou i9
8.SOLAR: pertains to actively
attending S- squarely face the
person
O- open your posture
L- lean towards the
sender E- eye contact
R- relax while attending
9.6 retail moments that matter: 1. deliver your first impression
2.act with courtesy and urgency
3.keeping it clean
4.delivering the pride
inside 5 transition from
back to front
- solutions are your specialty
10.G.I.S.T.: G. greet
I. Inquire
S. suggest
T. thank
11.HAZMAT question: does this item contain anything liquid, fragile,
perishable or potentially hazardous such as lithium batteries or
perfume
USPS 421 Window Clerk Exam Questions and Answers
(2022/2023)
1.End to end process to ensure mail is collected, distributed and
delivered the type of clock the usps runs on: 24 hour clock
2.Items sent within the US APO, FPO, UN, and its territories and
posses- sions.: Domestic mail
3.sets forth the policies, regulations and procedures governing
domestic mail: DMM- Domestic Mail Manual
4.sets forth policies, regulations, and procedures governing
international mail: IMM- International Mail Manual
5.contains policies and procedures for administrative ad support
functions within the postal service: ASM-Administrative and Support
Manual
6.all manuals are found on line via?: Policy Net
7.Guarantees overnight or next day delivery $100 insurance and free
track- ing: Express Mail
8.Premier Shipping service of the USPS: Express Mail
9.Fast and affordable max 70lbs $50 insurance another premier
shipping service of the USPS 2-3 DAYS delivery: Priority Mail
10.Bulk mail usually handled at distribution centers: Parcel Select
11.Merchant pays postal fee returning merchandise bulk parcel return
prod- uct: Parcel Return Services
12.First class mail, periodicals, standard mail, package services:
Mailing services
13.proof of mailing uses PS Form 3800: Certified Mail
14.Provides up to $5000 in coverage extra service requires PS Form 3813
or 3813-p: Insured Mail
15.Provides date and time of delivery, free when you purchase Priority
mail now called USPS Tracking: Delivery Confirmation
16.POM: Postal Operations Manual
17.Official Source for updates and updated bi-weekly: Postal bulletin
18.Does this package contain anything liquid, fragile, potentially
hazardous’ such as/like perfume or lithium batteries?: 6 Part of HAZMAT
question
19.Tells you when and how to display the POW flag: Postal Bulletin
20.POW: Prisoner of War
USPS 421 postal Exam Questions and Answers
(2022/2023)
1.USPS(answer) A business. One stop shopping for all delivery needs.
Have the Monopoly to deliver First Class Mail (FCM).
2.Perception(answer) is REALITY
3.Need(answer) A desire to improve or accomplish something.
4.HAZMAT(answer) Does this package contain anything liquid, fragile,
perishable, poten- tially hazardous, perfume and lithium battery?
5.G.I.S.T.(answer) Greet, Inquire, Suggest, Thank
6.Ready Post(answer) Supplies we sell at Post Office Lobby
7.Engaging Our Customer(answer) Greet
customer Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery
Confirmation Offer additional
products to purchase Provide receipt
8.Express Mail & Priority Mail(answer) Money making products and
Premier Shipping
9.Express Mail(answer) 1-2 Days Guaranteed Delivery
$100 Insurance
Coverage If it fits it
ships.
10.Priority Mail(answer) 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
70 lbs. max and 108 inches max combined length and girth
11.Parcel Select(answer) 70 lbs. max and 130 inches max combined
length and girth Ground Delivery (Bulk)
Designed for Large and Medium Mailers
12.Processing
Categories(answer)(answer)
Letter Flats
Machinable
Parcel Irregular
Parcel Outside
Parcel
13.Letter Size(answer)
Rectangular 3 1/2 inches
in height
5 inches in length
.007 inches in thickness (cubic
foot) weigh 3 1/2 ounces
USPS 421 Window Clerk Exam Questions and Answers (2022/2023)
1.GIST: Greeting Customers, Inquiring their needs, Suggesting options
best to the customers’ needs and Thanking them for coming to the US
Postal Service
2.Processing Categories: Letters, Flats, Machinable Parcels, Irregular
Parcels, and Outside Parcels.
3.Letter-Size Mail: Rectangular, Between 3.5″ to 6 1/8″ high, 5″ to 11.5″
long and
.007″ to .25″ thick. Max weight 3.5 oz
4.Postcards: Rectangular, between 3.5″ to 4.25″ high, 5″ to 6″ long and
.007 to
.016 thickness
5.Flat-Size Mail: Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8″
high OR more than 11.5″ long, OR more than 1/4″ thick. Maximum 12″
high, 15″ long
and 3/4″ thick. One of the minimum flat-size dimensions MUST exceed
maximum letter-size dimensions.
6.Machinable Parcels: Must weigh at least 6 ounces but no more than
25 pounds. High density parcels maximum weight is 15 pounds.
(exception for lightweight parcels)
7.Irregular Parcels: Must have any one of the following characteristics:
Less than 6″ in length, or less than 3″ in height, or less than 6 ounces.
Rolls and tubes 26″ long or less. Unwrapped, paper-wrapped, or
sleeve-wrapped articles that are not letter size. And articles enclosed
in envelopes that are not letters, flats or machinable parcels.
8.Outside Parcels: Length more than 27″, or height than 17″, or
thickness more than 17″. Weight more than 25 pounds or 15 pounds if
identified as high density. Rolls and tubes longer than 26″. Maximum
weight for all parcels in 70 pounds. However length and girth
combined can be up to 130″ for Standard Post
9.Nonmachinable Surcharge: First-Class Mail letters that will receive
the sur- charge are considered if the following conditions exist: Too
rigid, contains pens, pencils, keys or coins that cause thickness of
the mailpiece to be uneven, is polybagged, polywrapped or has an
exterior not made of paper.
10.Priority Mail Express: Class of mail with the Guaranteed by End of
Day delivery(Next 1-day or 2-day), 365 days a year. Offers overnight
delivery to most locations or the customer gets their money back. Also
delivery on Sundays and holidays for additional fees. Also offers
tracking, proof of delivery, insurance up to
$100 at no cost.
11.Priority Mail: Nationwide delivery within one-three days in most
locations, Domestic can weigh up to 70 pounds. Automatically includes
USPS Tracking and
$50 of insurance coverage when purchased at retail. Can have Extra
Services such as Signature Confirmation, Insurance, etc.
12.P.O Boxes: A premier service available to customers at any Post
Office. Offers customers privacy, security, and flexibility with the
ability to get their mail when and where it is most convenient.
13.EDDM: Every Direct Door Mail
14.Dimensional Weight Pricing: Applies to Priority Mail packages that
are more than one cubic foot (1728 cubic inches) and are destined for
Zones 5-8. Maximum size for mailing a Priority Mail item is 108″
combined length and girth.
15.Balloon Price: Applies to: Priority Mail packages addressed for
delivery in local area and Zones 1-4 only. Standard Parcels are
applied this price as well. Parcels that weigh less than 20 pounds but
measure more than 84″ but no more than 108″ in combined length
and girth are charged for a 20-pound parcel.
16.First-Class Mail: Items that consist of handwritten or typewritten
personal correspondence such as bills, statements of account,
postcards, and BRM must be mailed First Class Mail, Priority, or
upgraded to Priority Mail Express
17.Periodicals: Authorized publications such as magazines and
newspapers whose primary purpose is transmitting information, Must
be published at least four times a year at a stated frequency
18.Standard Mail: Used to send printed matter, flyers, advertising,
catalogs, newsletters, and small packages. A single piece of Standard
Mail must weigh less than 16 ounces
19.Bound Printed Matter: Sheets must be permanently-bound by secure
fasten- ers such as staples, spiral binding, glue or stitching, can weigh
up to 15 pounds
20.Library Mail: Content is limited to books, sounds recordings,
academic theses and certain other items. Must be sent to, from or
between educational organiza- tions, museums and other qualified
organizations. Can weigh no more than 70 pounds
21.Media Mail: Limited to books, sound recordings, recorded video
tapes, printed music, recorded computer readable-media, such as
CDs, DVDs, and certain other items
USPS Exam 421 Window Clerk Practice Exam
1.USPS Mission: Provide, trusted, affordable, universal
2.24-Hour Clock: Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed,
and delivered. USPS runs on this.
3.Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
4.APC: Automated Postal Centers
5.Automated Postal Centers: Self-serve kiosks, commercial retail outlets,
banks, ATMs.
6.Mail Arrival Profile: Determines operational startup & staffing.
7.CET: Critical Entry Time
8.Clearance Time: Mail is cleared for dispatch.
9.18:00: Carriers in from street.
10.20:00: 80% of collection mail should be cancelled at the P&DC.
11.23:00: Out of primary processing.
12.24:00: Secondary Operations Complete
13.04:00-09:00: Distribute to DDC/DDU
14.07:00: 100% of DPS 2nd pass complete.
15.Core Responsibility: Security, Sanctity, Preserve, Protect – Instills
customer confidence, projects positive public image, maintains
competitive advantage, pro- tects privacy.
16.PolicyNet: Online resource to find handbooks, manuals, publications.17.Directives: Policies, Procedures, Regulations – Effects in four ways:
productiv- ity, revenue, legal liability, customer service.
18.DMM: Domestic Mail Manual
19.Domestic Mail Manual: DMM – Policies, procedures and regulatins for
domes- tic mail. Information on extra services, postage prices, mail
classes.
20.IMM: International Mail Manual
21.International Mail Manual: IMM – Mailing conditions for each
country, also includes a list of countries.
22.ASM: Adminstrative Support Manual
23.Administrative Support Manual: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, fa- cilities, equipment and privacy.
24.POM: Postal Operations Manual
25.Postal Operations Manual: Operations function of field
organizations. In- formation regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
26.ELM: Employee & Labor Relations Manual
27.Employee & Labor Relations Manual: Personnel policies and
regulations. Employee placement, pay, benefits, training, health and
environment, labor rela- tions.
28.F101: Field Accounting Procedures
29.AS or MS: Handbook ID for Administrative Support Manual (ASM)
30.DM: Handbook ID for Domestic Mail Manual (DMM)
31.EL or P: Handbook ID for Employee & Labor Relations Manual (ELM)
32.M: Handbook ID for Postal Operations Manual (POM) or
Administrative Sup- port Manual (ASM)
33.PO: Handbook ID for Postal Operations Manual (POM)
34.Publications: Primarily for public, marketing and mail guidelines.
35.Postal Bulletin: Official source of updates and amendments to
current direc- tives. Can be accessed through PolicyNet. Biweekly.
36.Postal Forms: Can be searched by title or number. Website also
provides links to OPM, GSA, TSH, OSHA, OWCP.
37.Publication 223: Information regarding directives and forms catalog.
38.#1 Business Goal: Strengthening customer relationship.
39.Value, Exceptional Service, Reliability: Will increase revenue,
missed op- portunity is missed revenue, quality end-to-end service.
40.Building Customer Relationship: Positive attitude, Listening,
Communica- tion, Adapting to change, Knowledge of products,
Soliciting customer feedback.
41.What the postal service offers: Better value, presence in every
community, USPS.com, competitive pricing incentives.
42.Shipping Services: Priority, Express, Parcel Select, Parcel Return
Service, International Mail