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Wellcare Mastery Exam
Questions and Answers (Verified Answers)
- During an appointment, you may not discuss any products not agreed
to in advance by the beneficiary.
a.True
b. False
ANS True - When apaper SOA form is used, it must be completed hostingthe sales presentation.
a. Prior to
b. During
c. After
ANS A. Prior to
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- Brokers/Agents can submit a support ticket online through their
Centene Workbench portal.
Select one
True False
ANS True - Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (Formal &
Informal).
Select one
True
Fals
ANS False - Which of the following actions are you required to do when
contacted regarding an allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
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d. All of the above
ANS D. All of the above
- Key areas you as a broker/agent have control over and impact upon
regard- ing Star Ratings for quality are
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above
ANS D. All of the above - Noting the correct enrollment period on enrollment applications helps
in preventing delayed enrollment processing.
Select one