WGU C182 Introduction to IT 2023/ 2024
Exam Review| Complete Exam Review
with Questions and Verified Answers |
100% Correct
Information Technology – ~ANSWER The technology used
in creating, maintaining, and making information accessible.
IT Professional Roles – ~ANSWER Administration and
Support
System Administrator – ~ANSWER Maintains all aspects of
the system including hardware, software, and programming.
Network Administrator – ~ANSWER In charge of all
aspects of the computer network
Database Administrator – ~ANSWER Focuses on the
design, development, and support of database management systems (DBMSs).
Security Administrator – ~ANSWER Installs, configures,
and administers firewall security to protect systems and proactively work to stop
intrusions.
Web Administrator – ~ANSWER Installs, configures,
maintains, secures, and troubleshoots web severs.
Support IT Professionals – ~ANSWER Help desk and
training.
Information – ~ANSWER Processed data.
DIKW Hierarchy – ~ANSWER Defines the transition of data
to information to knowledge to wisdom. (Data Information Knowledge Wisdom)
Data in DIKW – ~ANSWER The input directly received by
the user (or computer). It is generally not usable until it has been converted into a
relevant form.
Information in DIKW – ~ANSWER Having been inferred
from data; one or more processes have been applied to the data to transform it
into a more useful form.
Knowledge in DIKW – ~ANSWER Information that has
been put to use; information placed into a context. Refined information such that
the user of the knowledge is able to call forth only relevant portions of
information when needed.
Wisdom in DIKW – ~ANSWER Provides a social setting to
knowledge; an understanding of the “why”. Can only come by having both
knowledge and experience.
Information Systems – ~ANSWER A collection of data and
information used to support the management of an organization. Also refers to
the technical components and human resources that enable the assembly,
storage, and processing of data and the delivery of information. This has existed
for a lot longer than computers.
Characteristics of Quality Data – ~ANSWER Relevance – the
data being used must apply directly to the decision being made
Timely – data must be efficient and must be provided in a timely manner
Thorough – the data must be complete
Accurate – data should be captured only once, where possible and should be
captured as close to the point of activity as possible.
Reliable – data should reflect stable and consistent data collection processes
across collections points and over time
IPOS – ~ANSWER The Input-Procession-Output-Storage
Cycle
WGU C182 Introduction to IT 2023/ 2024
Exam Review| Complete Exam Review
with Questions and Verified Answers |
100% Correct
285 Q/A
Assembly and machine language are examples of which type of programming
language? – ~ANSWER These are examples of
low-level programming languages.
JavaScript, Python, PHP, and JSP are examples of what type of programming
language? – ~ANSWER These are examples of
scripting languages.
BASIC, C, C++, FORTRAN, and LISP are examples of which kind of programming
language? – ~ANSWER These are known as
high-level programming languages.
A system comprised of different parts working together to accomplish a goal is
known as what? – ~ANSWER This loosely defines
Information Technology.
Maintaining computer systems, installing hardware/software, configuring OSs,
and performing some scripting are the roles of which type of administrator? –
~ANSWER These are typically some of the roles
associated with a Systems Administrator.
Running wire, working with network hardware, configuring machines for network
communication, and troubleshooting the network are roles of which type of
administrator? – ~ANSWER These are typically
some of the roles associated with a Network Administrator.
Designing, developing, and supporting DBMSs (Database Management Systems)
are roles of which type of administrator? – ~ANSWER
These are typically some of the roles associated with a Database Administrator.
Installing, configuring, and administering firewall security are some of the roles of
which type of administrator? – ~ANSWER These
are typically some of the roles associated with a Security Administrator.
Installing, configuring, maintaining, securing, and troubleshooting web servers are
the roles of which type of administrator? These admins may be referred to as a
“webmaster” and may or may not be responsible for the server hardware. –
~ANSWER These are typically the roles associated
with a Web Administrator.
What are some skills desired for IT personnel? – ~ANSWER
Troubleshooting/problem-solving, knowledge of operating systems, system level
programming (scripting), system security, hardware.
Information can be defined as _ data. – ~ANSWER
Processed
Is data more or less structured than information? – ~ANSWER
Data is less structured than information.
__ is the output of some process. – ~ANSWER
Information
What does DIKW refer to? – ~ANSWER Data ->
Information -> Knowledge -> Wisdom
What is the difference between information and data? – ~ANSWER
Data consists of raw inputs, whereas information consists of data that has been
processed into more useful material.
A set of tools, such as computer hardware & software, and the people that use
these tools in order to manipulate data to obtain information describes what? –
~ANSWER This is an Information System.
What 5 characteristics does quality data consist of? – ~ANSWER
Relevant – timely – thorough – accurate – reliable
WGU C182 Introduction to IT 2023/ 2024
Exam Review| Complete Exam Review
with Questions and Verified Answers |
100% Correct
100 Q/A
Marcus has a summer job working at a real estate agency. He is entering client
addresses into the company’s computer system. At which state of the DIKW is
Marcus working? – ~ANSWER Data
Which software is run automatically rather than by the end user – ~ANSWER
System software
Which account is also referred to as root or superuser? – ~ANSWER
The Administrator Account
Which of the following best describes a hierarchical database format? –
~ANSWER Data are modeled using parent-child
relationships
Which of the following would NOT be the responsibility of the system
administrator? – ~ANSWER Answering e-mails from
potential customers
Which of the following is an example of a relational database? – ~ANSWER
A database containing student records with fields such as Student ID, First Name,
Last Name, Major, GPA that links to other databases in the University’s system.
Which of the following describes the duties of a web administrator? –
~ANSWER Duties include maintaining and securing the
web server. Also responsible for troubleshooting the web server.
Which of the following statements accurately describe IT certifications? –
~ANSWER Earning an IT certificate indicates an IT
professional has a thorough background in a specific IT area.
Which of the following is NOT an important characteristic of an IT professional? –
~ANSWER Strong math background and programming
skills
As a new sales manager, Sylvia is studying the historical and current sales report
numbers to determine the top three salespersons of the year. At which stage of
the DIKW hierarchy is Sylvia working? – ~ANSWER
Knowledge
Which of the following statements describes the difference between information
systems and information technology? – ~ANSWER An
information system does not have to use computer hardware or software;
whereas information technology requires the use of hardware and software.
WGU C182 Final Exam Study Set
2023/2024
What is the definition of information technology? – ~ANSWER It is the
technology used to create, maintain, and make information accessible.
Which IT position has the responsibillity of working with routers and switches? –
~ANSWER Network Administrator
In which generation were silicon chips first used in computers? – ~ANSWER
Third generation
Which low-level language corresponds one to one with assembly? – ~ANSWER
machine language
What allows an organization to use software through the internet? – ~ANSWER
Saas or Software as a Service
What is one of IT’s role in golobalization? – ~ANSWER It allows
companies to reach a wider customer base.
Which category of computer has an external flat screen monitor, optical disk
drive, and a large capacity hard drive? – ~ANSWER Desktop
Which two software application packages would be classified as productivity
software? – ~ANSWER Spreadsheet program and word processor
Which two computer peripherals are connected to the computer through a port?
- ~ANSWER External microphone and USB flash drive
Which term is defined as a collection of information used to support management
of an organization? – ~ANSWER Information system
A website logs the timestamp, location, and browser of every visitor. It then
aggregates this content into peak traffic times and days,minimum and maximum
hits for each country and region, and popularity of certain browsers among
visitors. What is the timestamp considered in this scenerio? – ~ANSWER
Data
a dept manager is creating a budget estimate for the upcoming year. The
manager would like to determine whether the data will be available when the
decision for the next year have to be made. Which characteristic of valuable data
is the manager considering? – ~ANSWER Reliable
Which two are parts of an information system? – ~ANSWER
Databases and Networks.
What is the difference between processing and storage? – ~ANSWER
Processing involves temporary information, while storage involves permenant
information.
What type of information processing allows input data to be accepted as a set of
records and processed as a unit? – ~ANSWER Batch processing
What is the role of the systems administrator? – ~ANSWER To install
and maintain network resources.
Which action would be important for the IT department to take in order to help
their business meet the goal of increased expansion? – ~ANSWER
Expanding the infrasturcture to support additional locations.
What step should be taken by a business when a third-party solution is found that
will benefit a project? – ~ANSWER Contact the group to arrange a
demo of their product.
Which risk assessment question is part of the initiation phase? – ~ANSWER
Could the end users reject the outcome of the project?
WGU C182 Introduction to IT 2023/ 2024
Exam Review| Complete Exam Review
with Questions and Verified Answers |
100% Correct
585 Q/A TEST BANK
What is used to create, maintain, and make information accessible using systems
for information storage, retrieval, and exchange. – ~ANSWER
Information Technology (IT)
And focuses on the technologies needed to develop, maintain, and use computer
systems, software, and networks supporting the storage processing, and
distribution of information.
What provides the information backbone of virtually of any organization? –
~ANSWER Information Technology (IT)
IT manages and supports? – ~ANSWER technologies needed to
develop, maintain, and use computer hardware and software, along with network
connectivity and performance.
Who is responsible for the storage, processing, and distribution of information. –
~ANSWER Information Technology (IT)
What collection of elements interacts to achieve a common goal? – ~ANSWER
Systems
IT as a system includes: – ~ANSWER hardware, the software, the
networking elements (maintained by IT professionals), and the people who use
them.
What is a critical function for an organization, as it supports diverse types of
business functions, from production to human resource management? –
~ANSWER Information Technology
Who may need to access different organizational resources, have new hardware
systems installed, or print a document on a printer that has stopped working. –
~ANSWER User Support
Who provides support to users by first analyzing the needs and issues, then
identifying and implementing solutions so users can stay productive with minimal
technical interruption? – ~ANSWER Information Technology
Professionals (IT)
What IT function focuses on efficiently storing and disseminating organization
data and information to support its effective use? – ~ANSWER
Data and Information Management
Who builds systems to enable storage, retrieval, analysis, and use of organization
data and information with an eye on disaster recovery and business continuity to
mitigate the high costs of losing data? – ~ANSWER IT
professionals
Who supports communication between the elements of an IT system? –
~ANSWER Networks
Networks – ~ANSWER Are put in place to enable the exchange of
data between organizational servers and to give employees access to resources.
Networking technologies rely on? – ~ANSWER Hardware and
software to connect computer systems and data repositories, whether they are a
few feet apart from each other in a single room or thousands of miles apart on
separate continents.
An organization may use (System Integration) how many systems? – ~ANSWER
one system to support the managing of its human resources and another to track
the progress of ongoing projects.
When a system is introduced or updated, it needs to seamlessly work with the
other elements of the infrastructure. – ~ANSWER System
Integration
sub-systems (components) into a single larger system that functions as one.
Introduction to IT – C182 –
Pre-Assessment
What is the definition of information technology (IT)? – ~ANSWER
It is the technology used to create, maintain, and make information accessible.
Which IT position has the responsibility of working with routers and switches? –
~ANSWER Network administrator.
In which generation were silicon chips first used in computers? – ~ANSWER
Third generation.
Which low-level language corresponds one-to-one with assembly? – ~ANSWER
Machine language
Which service allows users to use a software application installed on a remote
server? – ~ANSWER SaaS (Software as a Service)
What is one of IT’s roles in globalization? – ~ANSWER It allows
companies to reach a wider customer base.
Which category of computer has an external flat screen monitor, optical disk
drive, and a large capacity hard drive? – ~ANSWER Desktop
Which two software application packages would be classified as productivity
software? – ~ANSWER Word processor.
Spreadsheet program.
Which two computer peripherals are connected to the computer through a port?
- ~ANSWER External microphone.
USB flash drive.
Which term is defined as a collection of information used to support management
of an organization? – ~ANSWER Information System
A website logs the timestamp, location, and browser of every visitor. It then
aggregates this content into peak traffic times and days, minimum and maximum
hits for each country and region, and popularity of certain browsers among
visitors.
What is the timestamp considered in this scenario? – ~ANSWER
Data
A departmental manager is creating a budget estimate for the upcoming year. The
manager would like to determine whether the data will be available when the
decisions for the next year have to be made.
Which characteristic of valuable data is the manager considering? – ~ANSWER
Timely
What are two parts of an information system? – ~ANSWER
Networks.
Databases.
C182 Introduction to IT WGU FINAL
EXAM 2023/2024
Information Technology – ~ANSWER It is the
technology used to create, maintain, and make information accessible
Network Administrator – ~ANSWER What IT
position has the responsibility of working with routers and switches?
Third Generation – ~ANSWER In which generation
were silicon chips first used in computers?
Machine Language – ~ANSWER Which Low-Level
language corresponds one-to-one with assembly?
SaaS – ~ANSWER What allows an organization to
use software through the internet?
It allows companies to reach a wider customer base – ~ANSWER
What is one of IT’s roles in globalization?
Desktop – ~ANSWER Which category of computer
has an external flat screen monitor, optical disk drive, and a large capacity hard
drive?
Word processor
Spreadsheet program – ~ANSWER Which two
software application packages would be classified as productivity software?
External Microphone
USB Flash Drive – ~ANSWER Which two computer
peripherals are connected to the computer through a port?
WGU C182 Intro to IT:
Pre-Assessment 2023/2024
What is the definition of information technology?
It is a system of dependent parts working separately to accomplish information
goals
It is a system indirectly used to support and improve particular aspects of a
department
It is the technology used to create data, configure servers, and construct buildings
It is the technology used to create, maintain and make information accessible
It is the technology used to create, maintain and make information accessible
Which IT position has the responsibility of working with routers and switches?
Network administrator
Systems administrator
Database administrator
Website administrator
Network Administrator
In which generation were silicon chips first used in computers?
First generation
Second generation
Third generation
Fourth generation
Third generation
Which low-level language corresponds one-to-one with assembly?
Translator language
Machine language
Compiler language
Programming language
machine language
What is a cloud model that delivers third-party software such as email or games
through the internet?
LaaS
SaaS
RFID
PaaS
SaaS
What is one of IT’s roles in globalization?
It provides support for JIT manufacturing.
It allows companies to achieve ISO 9001:2008 certification.
It provides tax havens for companies.
t allows companies to reach a wider customer base.
It allows companies to reach a wider customer base
Which category of computer has an external flat screen monitor, optical disk
drive, and a large capacity hard drive?
Handheld
Laptop
Desktop
Mainframe
Desktop
Which two software application packages would be classified as productivity
software? Choose 2 answers
E-mail
Word Processor
Spreadsheet program
FTP client
Word processor and spreadsheet program
Which two computer peripherals are connected to the computer through a
port? Choose 2 answers
DVD
PC Card
WGU C182 Objective Assessment
2023/2024
First users were the engineers who built and programmed computers, then
employees who had received specialized training were users, and now today,
anyone and everyone can be a user. – ~ANSWER Evolution
of Users
Sends files over the network at the request of clients. Responds over LAN, within
one location/site. Support both application software and data files. – ~ANSWER
FILE SERVER
Turns a user-friendly domain name, like Google.com, into an Internet Protocol (IP)
address like ((( 70.42.251.42 ))) that computers use to identify each other on the
network. – ~ANSWER Domain Name Server (DNS)
Uses TWO KEYS a public and private key for performing encryption and
decryption – ~ANSWER Public Key Encryption
PROVING you are who you say you are which can be done by: what you know,
what you have! – ~ANSWER Authentication
TIER WHERE THE USER interface for the system is developed; SHIELDS THE
USER from the underlying logic of the systems as well as the underlying data
structures – ~ANSWER Presentation Tier
SYSTEMS DEPLOYMENT Steps 1. System Conversion 2. Final Documentation
- End User Training – ~ANSWER System Deployment
CONNECTS MULTIPLES networks together; can be used to directly connect
computers to a network; will relay messages to computers with APPROPRIATE IP
ADDRESS – ~ANSWER ROUTER
Requires that data is KEPT secure so that they are not accidentally provided or
obtained by unauthorized users – ~ANSWER Confidentiality
Protecting EVERY LAYER that SURROUNDS ((( DATA ))) – ~ANSWER
Defense in Depth
Can take on DIFFERENT FORMS depending on the complexity of the
application; in certain instances, it is AN ACTUAL OBJECT that is an ACTUAL
IMPLEMENTATION of the application – ~ANSWER THE
MODEL
Creates a subset of the data by reducing the data from multiple dimensions to one
dimension – ~ANSWER Slicing Data
The technology used in creating, maintaining, and making information accessible. –
~ANSWER Information Technology
In charge of all aspects of the COMPUTER NETWORKS – ~ANSWER
Network Administrator
Introduction to IT – C182 –
Module Quizzes’s
Which of the following is a role of IT personnel? Select all that apply.
a. Developing faster computer chips.
b. Repairing copy machines.
c. Processing data into information.
d. Installing, testing, and updating software.
(Module: IT as a Discipline) – ~ANSWER a. Developing faster
computer chips.
c. Processing data into information.
d. Installing, testing, and updating software.
For each of the following scenarios, indicate if the function described would be
appropriate for individuals who are part of an IT department. Select all that apply.
a. Emily is working on a benefits analysis to justify the need for a new server.
b. Leo is updating his profile located on the company website.
c. Maria is programming a new online form for the company, so they can more
quickly input sales data.
d. Aiko is testing a new network that is connecting the main office with satellite
offices in the area.
(Module: IT as a Discipline) – ~ANSWER a. Emily is working
on a benefits analysis to justify the need for a new server.
c. Maria is programming a new online form for the company, so they can more
quickly input sales data.
d. Aiko is testing a new network that is connecting the main office with satellite
offices in the area.
Which of the following employees would be considered IT personnel?
a. Jeff, who works in human resources screening electronic résumés of potential
hires.
b. Maria, a computer programmer who debugs software issues for company
users.
c. Yuki, who writes text for client websites.
d. Nadir, who creates marketing plans based on aggregated company data.
(Module: IT as a Discipline) – ~ANSWER b. Maria, a
computer programmer who debugs software issues for company users.
Which of the description of duties below would be for a System Administrator?
a. This individual is in charge of ensuring that the network is working properly.
Duties may include connecting devices using cable, configuring individual
employee computers, working with the network hardware, and troubleshooting.
b. This individual has responsibility for developing new software applications to
improve the functionality of an organization’s information technology.
c. This individual updates an organization’s computer hardware and software,
performs troubleshooting, and maintains the operating system of a computer
system.
d. This individual has responsibility for all aspects of an organization’s databases
and database management systems.
(Module: IT as a Discipline) – ~ANSWER c. This individual
updates an organization’s computer hardware and software, performs
troubleshooting, and maintains the operating system of a computer system
Which of the following would NOT be the responsibility of the system
administrator?
a. Providing support to users.
b. Installing new hardware and software.
c. Creating new user accounts.
d. Answering e-mails from potential customers.
(Module: IT as a Discipline) – ~ANSWER d. Answering emails from potential customers.
Javier starts the day by checking his e-mails. Sandra in payroll would like him to
print a report detailing how much money has been spent on training new
employees. She would like a comparison of the training dollars spent over the last
five years. Javier spends the morning retrieving the appropriate information from
the database and e-mails a report to Sandra. In the afternoon, Javier begins a
performance analysis of the new database management system that he installed
last week. He also double-checks that the old data has properly transferred to the
new system. He then develops a list of procedures for those who work under him
so they can also run performance analyses. Finally, he heads upstairs to the Chief
Operating Officer’s office to make a brief presentation on the new database
system and how it can be used most effectively.
Which of the following titles most fits Javier’s job?
a. Database Administrator.
b. Network Administrator.
c. Systems Administrator.
(Module: IT as a Discipline) – ~ANSWER a. Database
Administrator.
Which of the following describes the duties of a web administrator?
a. Ensures firewalls are up to date and researches current security threats.
b. Duties include connecting devices on an organization’s network, configuring
individual machines to access the network, working with the network hardware,
and troubleshooting.
c. Designs databases, maintains databases, provides database access to users,
selects and supports database management systems.
d. Duties include maintaining and securing the web server. Also responsible for
troubleshooting the web server.
(Module: IT as a Discipline) – ~ANSWER d. Duties include
maintaining and securing the web server. Also responsible for troubleshooting the
web server.
Which of the following describe the duties of a security administrator? Select all
that apply.
a. Keeps user account information up to date.
b. Ensures all users have passwords that are properly configured and align with
security policies.
WGU C182 Introduction to IT 2023/ 2024
Exam Review| Complete Exam Review
with Questions and Verified Answers |
100% Correct
What are core components of IT? – ~ANSWER
Hardware
Software
People
What are some visions and goals of IT? – ~ANSWER
Communication, both internal and external
Sharing of resources
Facilitating the integration of Departments
Management of Information
Ensuring that the organization runs according to ethical practices
Why is IT viewed as a system? – ~ANSWER
A system is a combination of independent parts all working together to accomplish
a goal.
What are some skills needed by IT personnel? – ~ANSWER
Troubleshooting and problem solving.
Knowledge of operating systems.
System level programming.
System security
Hardware
Describe trouble shooting (IT Skill) – ~ANSWER
Detect and diagnose a problem, then find a solution. Examples: Poor processor
performance, full hard drive, virus or other malware.
Describe knowledge of OS’s (IT Skill) – ~ANSWER
Operating system installation, application software installation, user account
creation, system monitoring. Examples: versions of Windows, Mac OS, Linux,
Unix, etc.
Describe system level programming (IT Skill) – ~ANSWER
Shell scripts to automate processes, manipulating configuration files for system
services. Examples: Bash, Csh scripts, Ruby scripts, C/C++ programs
Describe system security (IT Skill) – ~ANSWER
Ensuring proper system security is in place. Following or drafting policies for
users. Monitoring for threats. Examples: Keeping security patches up to date,
configuring a system firewall, installing anti-malware software, examining log files
of evidence of breaches or attacks.
Describe hardware (IT Skill) – ~ANSWER
Installing and configuring new hardware. Troubleshooting, repairing, or replacing
defective hardware. Examples: replacing CPUs and disk drives, connecting
network cables to network hubs, switches, routers.
What are some System Administrator duties? – ~ANSWER
Account management: creating new user accounts and deleting obsolete user
accounts.
Password management: making sure that all users have passwords that agree with
the security policy.
File protection management: making sure that files are appropriately protected (for
instance, making sure that important documents are not writable by the outside
world) and performing timely backups of the file system
Installing and configuring new hardware and troubleshooting hardware including
the network.
Installing and configuring new software including updating new operating system
(OS) patches, and troubleshooting software.
Providing documentation, support, and training for computer users.
Performing system-level programming as necessary (usually through scripting
languages rather than writing large-scale applications or systems software).
Security: installing and maintaining a firewall, examining log files to see if there
are any odd patterns of attempted logins, and examining suspicious processes that
perhaps should not be running.
What are some Network Administrator duties? – ~ANSWER
physically laying down cable.
making connections.
working with the network hardware (for instance, routers and switches).
like the system administrator, the network administrator will edit configuration
files, install software (related to the network), and so forth.
Troubleshooting the network may combine physical troubleshooting (e.g., is a
cable bad?) and software troubleshooting.
There is also a security aspect to the computer network. Both the system
administrator and network administrator may work on system firewalls. Editing
configuration files, writing shell scripts, and installing software and patches will all
be part of a network administrators tasks.
Describe a Database Administrator’s duties. – ~ANSWER
Like system administrators, database administrators have a long list of important
responsibilities, but with a focus on the design, development, and support of
database management systems (DBMSs). Tasks will include installation,
maintenance, performance analysis, and troubleshooting as with the other
administrative areas. There are specific applications, performance tuning
parameters, account creation, and procedures associated with the DBMS that are
separate from those of system administrators and web administrators. The database
administrator may also be involved with the integration of data from older systems
to new ones. As many or most database systems are now available over the Internet
(or at least over local area networks), the administrator must also ensure proper
security measures for remote access.
WGU C182 FINAL EXAM REVIEW
2023/2024
Application Software – ~ANSWER Programs end users run to
accomplish tasks.
Productivity Software – ~ANSWER Application software used to
aid in productivity. I.E. Presentation software, word processor, spreadsheets.
Internet Usage Software – ~ANSWER Email, FTP client, web
browser
System Software – ~ANSWER Consists of programs that make up
the OS and directly support system itself.
**Includes services or DAEMONS
Server Software – ~ANSWER Works with hardware to provide
network service.
Local Application – ~ANSWER Software stored on an individual
computer.
Intranet – ~ANSWER A LAN that uses IP. Used to communicate
within organization.
Cloud Computing – ~ANSWER Allows organization to access
resources/app anywhere, anytime. Beneficial because an org. may access
resources it may not normally have.
Operating Systems – ~ANSWER Allows a user to easily access
hardware/software, required to maintain computer environment.
Introduction to IT – WGU
C182 Introduction to IT
Which of the following is a role of IT personnel? Select all that apply. –
~ANSWER *Installing, testing, and updating software
*Developing faster computer chips.
*Processing data into information.
For each of the following scenarios, indicate if the function described would be
appropriate for individuals who are part of an IT department. Select all that apply.
- ~ANSWER *Aiko is testing a new network that is
connecting the main office with satellite offices in the area.
*Maria is designing a new online form for the company so they can more quickly
input sales data.
*Emily is working on a benefit analysis to justify the need for a new server.
Which of the following employees would be considered IT personnel? –
~ANSWER Maria, a computer engineer who designs
computer chips.
Which of the description of duties below would be for a System Administrator? –
~ANSWER This individual updates an organization’s
computer hardware and software, performs troubleshooting, and maintains the
operating system of a computer system
Which of the following would NOT be the responsibility of the system
administrator? – ~ANSWER Answering e-mails from
potential customers.
Javier starts the day by checking his e-mails. Sandra in payroll would like him to
print a report detailing how much money has been spent on training new
employees. She would like a comparison of the training dollars spent over the last
five years. Javier spends the morning retrieving the appropriate information from
the database and e-mails a report to Sandra. In the afternoon, Javier begins a
performance analysis of the new database management system that he installed
last week. He also double-checks that the old data has properly transferred to the
new system. He then develops a list of procedures for those who work under him
so they can also run performance analyses. Finally, he heads upstairs to the Chief
Operating Officer’s office to make a brief presentation on the new database
system and how it can be used most effectively.
Which of the following titles most fits Javier’s job? – ~ANSWER
Database Administrator
Which of the following describes the duties of a web administrator? –
~ANSWER Duties include maintaining and securing the web
server. Also responsible for troubleshooting the web server.
Which of the following describe the duties of a security administrator? Select all
that apply. – ~ANSWER *Installs firewalls.
*Continually monitor the safety and security of the data stored on a computer
system.
*Ensures all users have passwords that are properly configured and align with
security policies.
Which of the following tasks would be handled by IT support personnel? Select all
that apply. – ~ANSWER *Training new employees on
system log-in protocol
*~ANSWER general questions about hardware and software use at an
organization.
In which of the following scenarios, would a user contact a help desk for
assistance? Select all that apply. – ~ANSWER *Sophia is
having trouble developing an invitation list using her company’s e-mail program.
She is not sure what she is doing wrong.
*Horatio is having problems inputting his time using the company’s new project
management tracking system.
Which of the following statements accurately describe IT certifications? –
~ANSWER Earning an IT certificate indicates an IT
professional has a thorough background in a specific IT area.
Select the IT education that would be most appropriate for the individual in the
following scenario. Since she was a child, Rebecca has enjoyed taking things apart
and putting them back together. She has built her own computer from scratch
and loves to find ways to improve its capabilities. Which specialized IT focus
would be a good fit for Rebecca? – ~ANSWER Engineering
Which of the following is NOT an important characteristic of an IT professional? –
~ANSWER Strong math background and programming skills
Which factor contributed to the development of the first generation of
computers? – ~ANSWER The need to easily calculate
missile trajectories
During which generation did computers begin to see widespread use in business?
- ~ANSWER Third generation
Which of the following technologies was introduced in the fourth generation of
computers? – ~ANSWER Microprocessors
Which of the following high-level programming languages was created to be
business-oriented? – ~ANSWER COBOL
Which of the following programming languages first introduced the concept of
object-oriented programming? – ~ANSWER Smalltalk
Which accurately describes the advantages of high-level programming languages
over low-level programming languages? Select all that apply. – ~ANSWER
High-level languages use English words.