WGU C720 OBJECTIVE ASSESSMENT EXAM STUDY BUNDLE 2023 – 2024 (COMPLETE PACKAGE)(Verified)
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WGU C720 All Book Quizzes, Unit Test, Pre-Assessment,
Vocab & Comprehensive
Study Materials to pass the OBJECTIVE ASSESSMENT
- Choose the product below that best represents an example of a
physical good or tangible product manufactured by an organization.
A. Bus transportation
B. Smartphone
C. Hair styling ANS B - Choose the product below that best represents an example of a service
or intangible product provided by an organization.
A. Furniture
B. Apparel (Clothing)
C. Security protection ANS C - Is the following an output or an input?
People ANS Input - Is the following an output or an input?
Services ANS Output
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- Is the following an output or an input?
Goods ANS Output - Is the following an output or an input?
Capital ANS Input - Is the following an output or an input?
Material ANS Input - Is the following an output or an input?
Energy ANS Input - True or False
The operations within an organization produce the goods and services that
meet the demands of society and create value for the consumers who
benefit from the outputs which are worth more to the customer than the
total cost of the inputs ANS True
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10.True or False
Producers of goods and producers of services both acquire and manage
in- puts throughout a transformation process that produces a final output.
ANS True
11.True or False
Service providers do not produce products because they are not part of the
manufacturing sector. ANS False
12.Is the following a good or a service?
Starter motors ANS Good
13.Is the following a good or a service?
Gasoline ANS Good
14.Is the following a good or a service?
Air conditioner ANS Good
15.Is the following a good or a service?
Furniture ANS Good
16.Is the following a good or a service?
Highway ANS Good
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WGU C720 Complete OA Prep Guide
1.Inputs: People, capital, material, money
2.Outputs: Services and goods
3.Sustainability: Defined broadly in operations and supply chain
management as the ethical issues an organization faces to balance
financial performance while maintaining social responsibility standards
and a responsible environmental profile.
4.VIRAL: Acronym – A framework for competitive advantage.
Viral, Inimitable, Rare, Aptitude, Lifespan.
The advantage must provide Value to consumers; it should be
Inimitable (not easily imitated), Rare, and an organization must have
the Aptitude (capability) and Lifespan (sustainability) to earn
appropriate returns on the advantage.
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5.Productivity: A mathematical calculation; it is the ratio of the outputs
achieved divided by the inputs consumed to achieve those outputs.
6.6 Types of Inventory: o Raw
Materials o Work In Progress
o Finished Goods
o Replacement Parts Inventory
o Supplies
o Transportation
7.Raw Materials: These parts and materials are obtained from suppliers
and are used in the production process.
8.Work-in-process (WIP): These are partly finished parts, components,
sub-as- semblies, or modules.
9.Finished Goods: Items are ready to ship to the customer. No more
work is required.
10.Replacement parts inventory: These are maintained to replace other
parts in machinery or equipment as those parts wear out
11.Supplies: Parts or materials are used to support the production
process but not usually a component of the product. These items, such
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as lubricant and cutting tools, are consumed in the production
process.
12.Transportation (pipeline):: The portion of inventory that is in the
process of being shipped through the distribution system.
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13.4 Types of Demand: o
Peak o Seasonal
o Unexpected
o Chase
14.Peak Demand: Demand which occurs in response to planned events
such as advertising, publicity or promotion. The release of a popular
game franchise’s latest version often causes peak demand for a few
days or weeks.
15.Seasonal Demand: Demand as shoppers adjust their purchase
velocity in line with holidays, especially Christmas. But Halloween,
Thanksgiving and even St. Patrick’s Day also create seasonal demand
for certain kinds of merchandise.
16.Unexpected Demand: Demand which occurs due to a usuallyunexpected event. For example, an underdog school may upset a
favorite during the NCAA’s basketball tournament, causing a run on
their merchandise.
17.Chase Demand: Demand that occurs when a company has to adjust
pro- duction by rates to match demand by varying the workforce and
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WGU C720 Objective Assessment 2023 Questions and Answers
(Verified Answers)
- A company that produces motors uses the following check
sheet: Why would the company use this check sheet?
To create a control chart to measure the engine assembly
process To create a flow chart of the engine assembly process
To develop a suppliers, inputs, process, outputs, customers (SIPOC)
dia- gram
To develop a Pareto chart identifying the root causes of engine defects:
To develop a Pareto chart identifying the root causes of engine
defects - Which aspect of quality is demonstrated by a vehicle that has a useful
life of 165,000 miles?
Performance
Reliability
Features
Durability: Durability
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- A quality improvement team is trying to illustrate to upper
management how a process is varying over time as measurements are
collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts: Control
charts Run charts - The CEO of a service company wants to change the strategy of the
com- pany from volume sales to high-quality products.
Which philosophy should the CEO implement to emphasize quality
over volume?
Shewhart’s variation reduction
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Deming’s 14 points
Ohno and Shingo’s kaizen
Taguchi’s loss function: Deming’s 14 points
- A company sells garage doors through a national retailer and
contracts with local installers to complete the installations. The operations
manager is responsible for completing the installations in a 14-day period
after the sale. The company will be penalized financially if it fails to achieve
these ob- jectives. The operations manager’s daily responsibilities include
contacting installers to expedite orders and ensure deadlines are met.
Which two tools that should be used to measure installer
performance? Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency: Control
charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency - Which quality tool examines patterns, flow, and causes of variation of
data points over time?
Quality function
deployment Cause-and-
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effect matrix Students t-test
Statistical process control: Statistical process control
- A vice president of a major retailer is trying to reduce the wait time for
customers in the checkout line by appropriately opening checkout lines. To
do this, the VP needs to know the relationship and degree of correlation
between monthly customer visits and area population.
Which tool should be used in this
situation? Pareto chart
Control chart
Scatter plot
Histogram: Scatter
plot