WGU C202 MANAGING HUMAN CAPITAL EXAM STUDY BUNDLE PACK SOLUTION () (Verified)

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WGU C202 Managing Human Capital Exam
Questions and Answers

1. Which situation is an example of a managerial ethical dilemma ANS
   Beingasked to directly supervise a family member
2. A human resource manual specifies that employees cannot be terminated
   or punished for refusing to follow an illegal request made by a supervisor.
   Which standard is being applied to resolve this ethical dilemma ANS Rightsstan-dard
3. What is the goal of affirmative action ANS By seeking to remedy past
   practicesthat innately caused an adverse effect on applicants
4. A female employer is accused of having an employment practice that
   negatively impacts women. The employer responds that she has the same
   requirements for male and female applicants and wants to hire other women.Why is this case a potential demonstration of adverse impact ANS Adverseimpactis unintentional and relates to standard policies applied to all employees.

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5. Which protected classes must a company set hiring goals for under Executive Order 11246 ANS Minorities and women
6. An employer terminates an employee for being unattractive and putting lesseffort in personal appearance.
   Why is this permitted under an at-will employment relationship ANS Anemployercan terminate an employee for an immoral reason.
7. Which law guarantees that a woman can take unpaid time off following thebirth of her child without fear of losing her job ANS The Family and MedicaLeaveAct of 1993
8. What is the goal of the Uniformed Services Employment and ReemploymentRights Act of 1994 ANS To prevent discrimination against employees who may
   be called into active military service
9. Which event should be covered under workers’ compensation ANS Breakinganarm while at work
10. How does an organization’s human resource strategy support the organization’s business strategy ANS By helping it to acquire, develop, motivate, andretainthe talent needed to fulfill its strategy

WGU C202 Managing Human Capital Exam
Questions and Answers

1. What is the goal of affirmative action ANS To seek to remedy
   pastpractices that innately caused an adverse effect on
   applicants
2. A female employer is accused of having an employment practice that
   negatively impacts women. The employer responds that she has the same
   requirements for male and female applicants and wants to hire other
   women.
   Why is this case a potential demonstration of adverse impact ANS
   Adverse impact is unintentional and relates to policies applied to
   all employees.
3. Which protected classes must a company set hiring goals for under
   Exec- utive Order 11246 ANS Minorities and women
4. Which legislation promotes practices that reduce discrimination against
   a wide variety of protected classes ANS Title VII of the Civil Rights Act
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5. What is the minimum number of employees an organization must have
   to be required to follow the Family and Medical Leave Act (FMLA) of1993
   ANS 50
6. Which law guarantees that a woman can take unpaid time off following
   the birth of her child without fear of losing her job ANS The Family and
   Medical Leave Act of 1993
7. What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994 ANS To prevent discrimination against
   employeeswho may be called into active military service
8. Which situation is an example of a managerial ethical dilemma ANS
   Being asked to directly supervise a family member
9. A human resource manual specifies that employees cannot be
   terminated or punished for refusing to follow an illegal request made by a
   supervisor.
   Which standard is being applied to resolve this ethical dilemma ANS
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WGU C202 Chapters 1 – 14 Test
Questions and Answers

1. The HR department is a support function that gives managers the tools theyneed to execute the firm’s , and helps them develop skills in using
   these tools. ANS HRM strategy
2. Claudette is an HR manager for XYZ Software Company. What can she do
   to best support organizational strategy? ANS Acquire, develop, and retain the
   bestemployees.
3. Linda likes to think of herself as very fashionable and is very concerned
   with what others think of her. She walks into her department and fires anyonewho is not dressed in the latest fashions. What has Linda done?

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ANS not broken the law as the fired employees are not in a protected group

4. Mark thinks his employer may not be paying him correctly for overtime he
   has worked.Which law governs this issue? ANS Fair Labor Standards Act of
   1938
5. Jim feels like his boss Tina is making unwelcome sexual advances. She
   recently offered to give him a promotion if he will go on a date with her. Whattype of harassment is Jim experiencing? ANS quid pro quo harassment
6. Oscar wants to avoid discriminating against any of his employees in hiringfor a team leader position in his department. He is requiring the exact same
   qualifications for all employees who apply. Andrea thinks the qualifications
   discourage women from applying for the promotion.What type of discrimination is Andrea claiming here? ANS adverse impact
7. Which term best describes training that can help learners identify the mosteffective ways of working with people from a particular culture or country?ANS -culture-specific cross-cultural training

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8. Kim believes all Asians are hard workers. This statement is an example of
   what? ANS a stereotype
9. Nick is a supervisor who has a vacant position on his team. He has been
   asked to identify and describe the important aspects of the position and
   the worker characteristics required to succeed at it.What is this called?
   ANS jobanalysis
10. Susan is new to the company, soTravis is filling her in on how things reallywork. He tells her about who is really in charge, whom she needs to go to
    with questions, and how to go about getting things done without stepping onanyone’s toes.What isTravis explaining? ANS the company’s organizational
    structure
11. Eric is the Director of Human Resources. If he wants to help increase
    the organizational performance of the company he works for, what should hedo? ANS improve the company’s ability to cope with growth and change

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WGU C202 Managing Human Capital Exam
Questions and Answers

1. Why might HRM place limited importance on distributive fairness in the
   hiring process ANS Only those hired tend to appreciate the outcomes of the process.
2. Which step in an effective training program involves determining the bestsetting, methods, and materials to be used ANS Designing training systems
3. Which type of training includes both role-playing an action learning
   ANS Ex-periential training
4. During which level of Kirpatrick’s training evaluation might participants
   take a test on the training materials ANS learning
5. An example of opportunity bias: ANS A manager gives an employee low
   perfor- mance ratings as a result of a failed project, even though the failure was of outside
   factors.
6. What is a critical factor in creating a culture of safety ANS A commitment of

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anorganization to the protection and well-being of its employees.

7. What is the influence tactic that enhances one’s formal authority to makea request by referring to precedents, rules, contracts, or other official documents ANS Legitimating

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8. Which act was intended to curb common work stoppages, strikes, and
   general labor conflict ANS Wagner Act
9. What is a disadvantage of a pay-for-performance plan ANS It could
   promoteunintended consequences.
10. Which type of a benefit are domestic partner benefits ANS optional
11. What is the goal of an organization that offers the benefits of wellness
    program, flextime, and personal days ANS To decrease employee absenteeism
12. What factors may increase a company’s voluntary turnover ANS Good
    eco-nomic environment
13. What is an example of workforce redeployment ANS: A firm assigning a
    Java ITexpert to a new client requesting a Java IT engineer.
14. What can be reinforced or undermined by its fit with the organization’s
    business strategy ANS Culture
15. Which type of culture emphasizes creativity, innovation, and risk taking?-: ANS entrepreneurial
16. What type of culture is commonly associated with rules and formal struc

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WGU C202 Objectives Assessment Exam Questions and Answers(Verified Answers)

1. Which situation is an example of a managerial ethical dilemma
   ANS Beingasked to directly supervise a family member
2. A HR resource manual specifies that employees cannot be terminated or
   punished for refusing to follow an illegal request made by a supervisor.: ANS
   Rightsstandard
3. What is the goal of affirmative action ANS To seek to remedy past practices
   thatinnately caused an adverse effect on applicants.
4. A female employer is accused of having an employment practice that negatively impacts women. Employer responds that she has the same requirements for male/female applicants and wants to hire other women. Why is
   this case a potential Adverse Impact ANS Adverse impact is UNINTENTIONAL
   andrelates to policies applied to ALL employees.
   Unintentional.
   Same standards for everyone.
5. Which protected classes must a company with for hiring goals for under
   Executive Order 11246 ANS Minorities and Women.

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6. An employer terminates an employee for being unattractive and putting
   less effort in personal appearance.Why is this permitted under an At-Will employment relationship ANS An employer can terminate an employee for an
   immoralreason.
7. Which law guarantees that women can take unpaid time off following the
   birth of a her child w/o fear of losing job ANS Family and Medical Leave Act of
   1993.
8. What is the goal of the Uniformed Services Employment and ReemploymentRights Act of 1994 ANS To prevent discrimination against employees who may
   be called into active military service.
9. Which event should be covered under Worker’s Comp
   ANS Breaking an armwhile at work.
10. How does an organization’s human resource strategy support the organization’s business strategy ANS By helping it to Acquire, Develop, and Retain
    thetalent needed to fulfill its strategy.
11. What is the primary function of HRM ANS Retaining talent.

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WGU C202 Managing Human Capital Exam
Questions and Answers

1. Eric is the Director of Human Resources. If he wants to help increase the
   organizational performance of the company he works for, what should he do?a. Advise the Finance Director to make smarter financial decisions
   b. Research the market’s need for improved products and services
   c. Revise the ultimate long-range goals of a company
   d. Improve the company’s ability to cope with growth and change ANS d.
   Improvethe company’s ability to cope with growth and change
2. Kendra is hiring in her department and is concerned with enhancing organizational culture. Which characteristic she should focus on in evaluating
   applicants?
   a. Fit within an organization
   b. Skills relevant to the position
   c.Years of work experience
   d. Relationships with current employees ANS a. Fit within an organization

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3. Martin manages a team of 21 investment bankers. Martin likes to think of
   himself as a distinguished professional, so he always wears a dress shirt,
   tie, and jacket. On Monday, he walks into the morning meeting and fires maleemployees who are not professionally dressed. What has Martin done?
   a. Not broken the law as the fired employees should have worn a suit
   b. Not broken the law as the fired employees are not in a protected group
   c. Possibly broken the law because firing these employees is not at all fair
   d. Possibly broken the law since no fired employees were female ANS d.
   Possiblybroken the law since no fired employees were female
4. A mid-size pharmaceutical company directs managers as follows Managers
   will collaborate with the HR staff in designing an effective training plan and
   performance management plan for the positions they supervise. Such plans
   must be based on what key process, and is this directive a policy or procedure?
   a. Job enrichment and policy
   b. Job analysis and policy
   c. Job enlargement and procedure
   d. Job rotation and procedure ANS b.Job analysis and policy

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5. Shelby works in her family’s building supplies business. After identifying
   qualified individuals throughout the local area and online, she tries to reach
   those individuals to interest them in applying for openings within their com-

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pany. Shelby is spending her time .
a. Sourcing and recruiting
b. Sourcing
c. Recruiting
d. Referring
e. Resourcing and recruiting ANS a. Sourcing and recruiting

6. Tucker is the HR Director for a non-profit community action agency with 250employees. He makes it a priority to participate in all interviews as the variousdepartment heads interview job candidates.To promote fairness,Tucker prepared a list of interview questions tailored to each of the 7 different positionsin the agency that department heads use during each interview. This is an
   example of a _
   a. Structured interview
   b. Unstructured interview
   c. Behavioral interview
   d. Situational interview ANS a. Structured interview
7. Hector is an assistant manager at Lowe’s and recently trained his staff
   on a number of customer service policies, including how to respond to a
   customer requesting a refund without a receipt. Hector observes Brayden,
   a seasonal part-time employee, interacting with a customer returning a tool
   set she had received for her birthday. Since the customer had no receipt,
   Brayden remembered his recent training, and followed the appropriate policy

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WGU C202 Managing Human Capital
Exam Study Questions and Answers
(350 Qs & As)

1. The sum of all the rewards an employee receives in exchange for their time,efforts, and performance is referred to as . ANS the total
   rewards
2. When evaluating an employer’s job offer, it is best to consider the
   . ANS total rewards
3. Strategically managing human resources helps an organization manage
   which four types of risk? ANS Strategic, operational, financial, and
   compliance
4. How a firm will compete in its marketplace is based on the firm’s

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strategy. ANS business

5. Strategic HRM aligns a company’s values and goals with the
   , , and of employees. ANS
   behav-iors; values; goals
6. Who is responsible for managing organizational change? ANS Human
   resourcemanagers
7. what is the organizational function of HRM? ANS Attracting, hiring,
   developing,rewarding, and retaining talent
8. In order to maximize its effectiveness, an organization must theright talent. ANS acquire, develop, deploy, and retain
9. Understanding how to effectively use HRM tools can help you become a
   better . ANS manager
10. HRM influences organizational performance through its influence on what
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    employees . ANS could do, can’t do, and wont do
11. Many of the laws that affect HRM are necessary because of past employment in the United States. ANS discrimination
12. Which HRM function influences the capabilities of an organization’s employees by improving employees’ skills to meet changing business needs?
    ANS –Training
13. People do what they are for. ANS rewarded
14. Rewards include anything by the employee ANS valued
15. Staffing, performance management, training and development, rewards
    and benefits, health and safety, and employee-management relations are all
    the functions of . ANS human resource management
16. staffing is the process of planning, acquiring, deploying, and retaining

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employees that enables the organization to meet its talent needs and executeits . ANS business strategy

17. separations due to poor performance, layoffs or restructuring, as well as
    employees quitting are also part which HRM function? ANS staffing
18. Supervisors must be trained to conduct job interviews and terminations inaccordance with . ANS state and federal law