WGU C715 Organizational Behavior Final
Exam | Grade A Questions and Verified
Answers (Latest 2023/ 2024) 100% Correct
Q: What is true regarding the rational decision-making model?
Answer:
It assumes that an individual is able to identify all relevant options in an unbiased manner.
Q: Define Bounded Rationality.
Answer:
It involves constructing simplified models without capturing all their complexity.
Q: What is an unconscious decision making process created from distilled experience?
Answer:
Intuitive Decision making model.
Q: The tendency to seek out information that reaffirms past choices and to discount information
that contradicts past judgments is known as a(n) __ bias.
Answer:
Confirmation Bias
Q: The tendency to fixate on initial information from which one then fails to adequately adjust.
Answer:
Anchoring Bias
Q: A manager doing performance appraisals gives more weight to recent employee behaviors
than to behaviors of 6 or 9 months earlier. This shows that the manager’s perception is affected
by a(n) __ bias.
Answer:
availability bias- the tendency for people to base their judgements on information that is readily
available.
Q: If Alberta is a categorized as a Theory X manager, what behaviors is she most likely to
exhibit?
Answer:
She will strictly control all the details of any project she is managing.
Q: Davina is categorized as a Theory Y manager, what are some behaviors that she is most
likely to exhibit?
Answer:
She will let her employees choose their own goals.
She will trust her employees to use their discretion in most matters.
She will delegate authority extensively to junior managers.
Q: You manage a department of five employees. You have identified that Joe has a high need
for achievement, Mary has a high need for power, and Tim has a high need for affiliation. Sarah
scored high on the need for power and low on the need for affiliation. Doug scored low on both
need for power and need for affiliation.
Which of these five employees is most suitable for handling your responsibilities when you are
on a vacation?
Answer:
Sarah
Q: Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst, and
other bodily needs?
Answer:
physiological base needs must be met first
Q: According to the two-factor theory, __.
Answer:
The aspects that lead to job satisfaction are separate and distinct from those that lead to job
dissatisfaction
Q: What are the two factors of the two factor theory (Hygiene)?
Answer:
Intrinsic-job satisfaction
Extrinsic- dissatisfaction
Q: What theory proposes that people prefer to feel they have control over their actions, so
anything that makes a previously enjoyed task feel more like an obligation than a freely chosen
activity will undermine motivation?
Answer:
self-determination theory
Q: What statements are true regarding goal-setting theory?
Answer:
People do better when they get feedback on how well they are progressing toward their goals.
Q: According to Albert Bandura, the most important source of increasing self-efficacy is
.
Answer:
enactive mastery
Q: Name a describe the four ways that self efficacy can be increased.
Answer:
Enactive Mastery- gaining relevant experience.
Vicarious Modeling- becoming more confident seeing someone else complete a task.
Verbal Persuasion-someone convinces you.
Arousal- Psyched up
Q: A(n) is any consequence, immediately following a response, that increases the
probability that the behavior will be repeated.
Answer:
reinforcer
Q: Jim is a salaried employee whose job is to develop content for online web sites. He
discovers that he is paid substantially more than his colleagues, even though their jobs and levels
of performance are very similar. According to the equity theory, what impact is this discovery
most likely to have on his behavior and performance?
Answer:
He will increase his productivity and/or the overall quality of his work.
WGU C715 Assessment Organizational
Behavior Exam | Grade A Questions and
Verified Answers (Latest 2023/ 2024) 100%
Correct
Q: Which statement is true about work teams?
Members of the group generate positive synergy through coordinated effort.
Members work together to neutralize synergy
The primary goal is to share info that is helpful to individual efforts
The member’s primary focus is on improving individual efforts.
Answer:
Members of the group generate positive synergy through coordinated effort.
Q: What type of team is formed when employees from about the same hierarchical level but
from different work areas come together to accomplish a task?
Cross-Functional Teams
Diverse team
Virtual Team
Divergent team
Answer:
Cross-Functional Teams
Q: What are primary factors that differentiate virtual teams from face-to-face teams?
Improve employee satisfaction and create more frequent social context
Overcome time and space constraints and create limited social context
Reduce para verbal cues and create more frequent social context
Reduce telecommunications costs and increase para verbal cues
Answer:
Overcome time and space constraints and create limited social context
Q: What is a characteristic of problem-solving teams that is different than cross functional
teams?
Problem-solving team members meet only on a virtual basis.
Problem-solving team members come from different work units.
Problem-solving team members come from the same work unit.
Problem-solving teams use only computer technology to tie them together physically.
Answer:
Problem-solving team members come from the same work unit
Q: A team was assigned a project. Halfway through the project it was obvious that the teamwas failing to meet expectations. Management had made sure that individuals assigned to the
team had good interpersonal skills as well as good problem-solving and decision-making skills.
However, they overlooked other abilities of team members requires for accomplishing the work.
Which ability necessary for team members was overlooked?
Answer:
Technical expertise
Q: When organizing a team to develop a new quality control system, management wanted to
assign team members having characteristics common to effective teams. Which list specifies
common characteristics of effective teams?
Group performance evaluation, absence of conflict and members who fill role demands
A manageable level of conflict, members who are conscientious, and effective leadership
Group performance evaluation, members who score low on the personality characteristic of
extroversion, and effective leadership
A climate of trust, members who fill role demands
and a large team size
Answer:
A manageable level of conflict, members who are conscientious, and effective leadership
Q: A company switched from assembly lines to self-managed work teams. What can team
members do to improve the synergy and success of their teams?
Share info but not engage in collective performance goals
Assign individual roles rather than mutual team roles
Take action on problems as individual members as well as work teams
Change work group roles at random
Answer:
Take action on problems as individual members as well as work teams
Q: A company is changing their work organization from employees working individually to the
use of teams. Which reward system could be used to foster long-term team effectiveness?
Reward system that recognizes only group activity
Reward system that rewards only individual performance
Reward system that discourages collaboration by individuals
Reward system that rewards both individual and group activity
Answer:
Reward system that rewards both individual and group activity
Q: Management is considering a reorganization of sales regions and plans to allow employees
to live and working in their respective sales territories throughout the United States, However,
the vice president of sales wants the regionally-dispersed agents to participate in weekly sales
meeting. Which type of teams should be organized?
Cross-functional teams
Virtual teams
Quality teams
Self-managed teams
Answer:
Virtual teams
WGU C715 Pre-Assessment Organizational
Behavior Exam | Grade A Questions and
Verified Answers (Latest 2023/ 2024) 100%
Correct
Q: What defines a set of expected behavior patterns attributed to a person occupying a given
position in a social unit?
Choose 1 answer
Group role
Group norm
Group status
Group conformity
Answer:
Group role
Q: Which type of group is defined by the organization’s structure?
Choose 1 answer
Unified group
Formal group
Informal group
Designated group
Answer:
Formal group
Q: Management has noticed that the quality improvement work group is struggling because
members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Choose 1 answer
Make the group larger
Physically isolate the group
Establish more rigid roles for group members
Decrease the difficulty of becoming a group member
Answer:
Physically isolate the group
Q: To resolve a conflict between the department staff and the janitorial staff, the department
head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer
Problem solving
Authoritative command
Altering the human variable
Altering the structural variables
Answer:
Authoritative command
Q: What is an advantage of a group that is not very cohesive?
Choose 1 answer
There is less need for giving rewards as group rewards.
When making a group decision, groupthink is more likely to occur.
When performance norms are high, productivity will be higher than in a cohesive group.
When performance norms are low, productivity may be higher than in a cohesive group.
Answer:
When performance norms are low, productivity may be higher than in a cohesive group.
Q: Which term describes the tendency for individuals to expend less effort when working
collectively than when working individually?
Choose 1 answer
Social loafing
Independent effort
Selective perception
Employee disengagement
Answer:
Social loafing
Q: What is a strength of group decision making?
Choose 1 answer
Power of groupthink
Increased diversity of views
Conformity pressures in groups
Reduced time for making decisions
Answer:
Increased diversity of views
Q: Which statement is true about work teams?
Choose 1 answer
Members work together to neutralize synergy.
The members’ primary focus is on improving individual effort.
The primary goal is to share information that is helpful to individual efforts.
Members of the group generate positive synergy through coordinated effort.
Answer:
Members of the group generate positive synergy through coordinated effort.
WGU C715 Organizational Behavior Exam
(Latest 2023/ 2024 Update) Real Questions
and Verified Answers | 100% Correct|
Already Graded A
Q: If a manager uses critical incidents as a method of performance evaluation, then
.
A) the employees generally receive poor ratings
B) the evaluator’s writing skills become the determining factor of the evalua- tion
C) the employees are more likely to become motivated to achieve their goals
D) the focus of the evaluation will center on key behaviors
E) the cost of the evaluation is likely to be incredibly high for the organizationAnswer:
The focus of the evaluation will center on key behaviors
Q: In equity theory, individuals assess what?
Answer:
Outcome/input ratio (what you put in to something, you get a better outcome – like working
harder to get better pay)
Q: Individuals scoring have a strong ability to adjust their behavior to external,
situational factors and can behave differently in different situations
Answer:
high on self-monitoring
Q: Individuals who report unethical practices by their employers to outsiders are known as?
Answer:
whistle blowers
Q: Jackie thinks that she is paid a lot less than other employees in her division and feels
extremely resentful. She starts taking long breaks and generally wastes time. Her actions resulted
from a perceived lack of justice.
Answer:
Distributive
- Most widely used personality test that includes Extroverted (E) versus Introverted (I),
Sensing (S) versus Intuitive (N), Thinking (T) versus Feeling (F), Judging (J) versus Perceiving
(P)
Answer:
Myers-Briggs Type Indicator
Q: The tendency to be arrogant, have a grandiose sense of selfimportance, require excessive admiration, and have a sense of entitlement.
Answer:
–
narcissism
Q: Needs that are satisfied externally, such as physiological and safety needsAnswer:
lower needs
Q: Needs that are satisfied internally such as social, esteem and self-actual- ization needs.
Answer:
higher needs
Q: Of the Big Five personality traits, which is identified as the most important trait of
leaders?
Answer:
Extraversion
Q: Oscar is looking for a new job. He used to be the company’s top sales representative and was
eagerly expecting to be promoted. However, one of the regional manager’s
friends was promoted to district manager instead. According to the expectan- cy theory, Oscar’s
dissatisfaction with his current job stems from a breakdown in the
relationship.
Answer:
performance-reward
Q: People scoring high on are valuable in teams because they’re good at backing up
fellow team members and at sensing when their support is truly needed.
A) conscientiousness
B) positivity
C) emotional stability
D) agreeableness
E) openness to experience
Answer:
conscientiousness
Q: People with proactive personalities do what?
Answer:
They are more likely than others to be seen as leaders.
Q: Reactive and protective behaviors designed to avoid action, blame, or change are called
what?
Answer:
Defensive behaviors
Q: Resources, leadership and structure, trust, performance evaluation and rewards are part of
what component of teams?
Answer:
context
- Rose needs to give a presentation to the board of directors of her organi- zation next week.
She knows that her presentation will play an important role in her performance appraisal in the
next quarter. However, she knows that two of her colleagues, John and Keith, will also be giving
a presentation on the same issue. She is nervous because she
believes that men have a better flair for giving presentations. Rose’s percep- tion of John and
Keith is most likely characterized by .
Answer:
stereotyping
Q: attributing a behavior to some external cause or factor operating within the situation (an
external attribution like environment)
Answer:
situational attribution
Q: Stage II of the conflict process deals with the conflict being?
Answer:
Perceived and felt
Q: Team spirit is connected to?
Answer:
WGU C715 Organizational Behavior Exam
Prep | 300+ Questions and Verified Answers|
100% Correct (Latest 2023/ 2024 Update)
Q: A set of expected behavior patterns attributed to someone occupying a given position in a
social unit.
Answer:
role
Q: An individual’s view of how he or she is supposed to act in a given situation.
Answer:
role perception
Q: How others believe a person should act in a given situation.
Answer:
role expectations
Q: An unwritten agreement that sets out what management expects from an employee and vice
versa.
Answer:
psychological contract
Q: A situation in which an individual is confronted by divergent role expectations.
Answer:
role conflict
Q: Acceptable standards of behavior within a group that are shared by the group’s members.
Answer:
norms
Q: The adjustment of one’s behavior to align with the norms of the group.
Answer:
conformity
Q: Important groups to which individuals belong or hope to belong and with whose norms
individuals are likely to conform.
Answer:
reference groups
Q: Voluntary behavior that violates significant organizational norms and, in so doing, threatens
the well-being of the organization or its members. Also called antisocial behavior or workplace
incivility.
Answer:
deviant workplace behavior
Q: A socially defined position or rank given to groups or group members by others.
Answer:
status
Q: A theory that states that differences in status characteristics create status hierarchies within
groups.
Answer:
status characteristics theory
Q: The tendency for individuals to expend less effort when working collectively than when
working individually.
Answer:
social loafing
Q: The degree to which group members are attracted to each other and are motivated to stay in
the group.
Answer:
cohesiveness
Q: the extent to which members of a group are similar to, or different from, one another.
Answer:
diversity
Q: A phenomenon in which the norm for consensus overrides the realistic appraisal of
alternative courses of action. Google Def: the practice of thinking or making decisions as a group
in a way that discourages creativity or individual responsibility.
Answer:
groupthink
Q: A change between a group’s decision and an individual decision that a member within the
group would make; the shift can be toward either conservatism or greater risk but it generally is
toward a more extreme version of the group’s original position.
Answer:
groupshift
Q: Typical groups in which members interact with each other face to face.
Answer:
interacting groups
Q: An idea-generation process that specifically encourages any and all alternatives while
withholding any criticism of those alternatives.
Answer:
brainstorming
Q: A group decision-making method in which individual members meet face to face to pool
their judgments in a systematic but independent fashion.
Answer:
nominal-group technique
Q: meeting in which members interact on computers, allowing for anonymity of comments and
aggregation of votes.
Answer:
WGU C715 Objective Assessment
Organizational Behavior Exam | Grade A
Questions and Verified Answers (Latest 2023/
2024) 100% Correct
Q: The processes that account for an individual’s intensity, direction, and persistence of effort
toward attaining a goal.
Answer:
Motivation
Q: 1. Physiological 2.Safety 3. Social 4. Esteem 5. Self-actualization
Answer:
Maslow’s hierarchy of needs.
Q: Needs that are satisfied externally, such as physiological and safety needs.
Answer:
lower-order needs
Q: The drive to become what a person is capable of becoming.
Answer:
self-actualization
Q: Needs that are satisfied internally, such as social, esteem, and self-actualization needs.
Answer:
higher-order needs
Q: The assumption that employees dislike work, are lazy, dislike responsibility, and must be
coerced to perform
Answer:
Theory X
Q: The assumption that employees like work, are creative, seek responsibility, and can exercise
self-direction.
Answer:
Theory Y
Q: Herzberg’s theory describing factors that impact work satisfaction and dissatisfaction.
Answer:
two-factor theory
Q: Characteristics of the workplace, such as company policies, working conditions, pay, and
supervision, that can make people satisfied or dissatisfied.
Answer:
hygiene factors
Q: A theory that states achievement, power, and affiliation are three important needs that help
explain motivation.
Answer:
McClelland’s theory of needs
Q: 1. Need for achievement (nAch) 2. Need for power (nPow) 3. Need for affiliation (nAff);
explain motivation
Answer:
McClelland’s 3 needs
Q: The desire for friendly and close interpersonal relationships.
Answer:
Need for affiliation (nAff)
Q: The need to make others behave in a way in which they would not have behaved otherwise.
Answer:
Need for power (nPow)
Q: The drive to excel, to achieve in relationship to a set of standards, and to strive to succeed.
Answer:
Need for achievement (nAch)
Q: A theory that is concerned with the motivation behind choices people make without external
influence and interference.
Answer:
self-determination theory
Q: A version of self-determination theory which holds that allocating extrinsic rewards for
behavior that had been previously intrinsically rewarding tends to decrease the overall level of
motivation if the rewards are seen as controlling.
Answer:
cognitive evaluation theory
Q: The degree to which peoples’ reasons for pursuing goals are consistent with their interests
and core values.
Answer:
self-concordance
Q: The investment of an employee’s physical, cognitive, and emotional energies into job
performance.
Answer:
job engagement
Q: A theory that says that specific and difficult goals, with feedback, lead to higher
performance.
Answer:
goal-setting theory