Business Relationship Manager Professional
(BRMP) Exam (Latest 2023 / 2024) Questions
and Verified Answers- 100% Correct
Q: how will BRM work with the customer?
Answer:
define the strategic requirements and desired outcomes, define patterns of business activity,
identify stakeholders, developing the business case and ensure that adequate funding is available
and BRM will work with the service portfolio management internally to see if the service
provider has the resources and capabilities to deliver
Q: what does BRM do with the service design team?
Answer:
they make sure that the designed services continue to provide defined utility and warranty while
working with project teams to clarify or expand requirements and resolve conflicts
Q: what will BRM do during IT service continuity?
Answer:
they work with availability and capacity management to help them understand what the customer
requires and why while continuing to work with the customer to develop and refine patterns of
business activity and articulate and agree requirements for disaster recovery/business continuity
Q: how will BRM work with service level management in fulfilling the customers’ needs?
Answer:
they will develop service level agreements and gain the customer’s commitment to the SLM
process because BRM has to ensure the customer’s requirements for business continuity are
properly understood and fed into the IT Service Continuity Management
Q: what are the key performance indicators that measure BRM’s perfromance to its key
activities?
Answer:
- documented customer business objectives and desired business outcomes agreed with the
customer and suitable to input into the service portfolio
2.completed and signed-off requirements for new services and the customer’s business case for
their usage - documented identification of the change in services that affect delivered services and the
service responses to them - identifying new innovations and technology, assessed in collaboration with the customer, and
documented in the service portfolio - regular assessment of customer satisfaction showing high levels of satisfaction, for example,
through repeat business and positive recommendations to other potential customers - documented evidence of achieving continual service improvement by analyzing service
reports, complaints, comments and other feedback - documented evidence delivered services effectively and efficiently meet customer
requirements
Q: who holds key roles in BRM?
Answer:
business relationship process owner and business relationship process manager
Q: what does the owner do?
Answer:
accountable for proper performance of BRM process in relation to its aims and agreed policies
and standards for its operation
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Business Relationship Manager Exam Prep
(Latest 2023/ 2024) Guide with Verified
Answers- 100% Correct
Q: Provider Capability Model Impacted by the BRM Role
Answer:
Enabling Capabilities, Value Chain Capabilities, Demand Governance Capabilities
Q: Enabling Capabilities
Answer:
Manage Provider Organization, Manage Resource Supply, Manage Infrastructure and Services,
Manage Initiatives
Q: Value Chain Capabilities
Answer:
Conceive Value Solutions, Create and Deploy Solutions and Services, Operate and Sustain
Solutions and Services
Q: Demand Governance Capabilities
Answer:
Manage Architecture, Manage Risk and Compliance, Manage Initiative and Service Portfolio,
Manage Relationships
Q: Manage Relationships
Answer:
Primary focus for a given domain
Q: Manage Initiatives and Service Portfolio
Answer:
Helps define services and initiatives
Q: Manage Risk and Compliance
Answer:
Works with partner to incorporate risk and compliance needs, Help partner understand their rold
in managing risk and ensuring compliance
Q: Mangage Architecture
Answer:
Engages Architects at appropriate points in the lifecycle
Q: Concieve Value Solutions
Answer:
Stimulates, surfaces, and shapes business demand
Q: Create and Deploy Solutions and Services
Answer:
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Business Relationship Manager Professional
(BRMP) Exam (Latest 2023/ 2024) Guide
with Verified Answers- 100% Correct
Q: Linking Business Drivers with Technology
Answer:
Discovery technique
1) Driver – business “what”
2) Initiatives – Business “how”
3) Enablers – Provider “what”
4) Technology – Provider “how”
Q: Solution-based vs Value-based Discussions
Answer:
Solution-based: start with what we provide and connect that to a customer problem
Value-based: start with customer’s most pressing problems and needs (preferred)
Q: Customer Value Hierarchy
Answer:
- discovery technique that’s based on Kano Model
- x axis = customer value, y axis = effort/cost
1) wow/differentiators ( value/ effort)
2) want to have/satisfiers ( value/ effort
3) table stakes/got to have ( value/ effort) - Categorize as deficient, meets or exceeds
- Categorize relationship quality as weak, moderate, strong, very strong = “diagnosing
relationship quality”
Q: Relationship Value Mapping
Answer:
- Planning technique
- Assess key relationships based on relationship value
- X axis = Importance: approver, decision maker, evaluator, user
- Y axis = Quality: weak, moderate, strong, very strong (derived from customer value hierarchy)
- result is grid of what areas need improvement. These should flow into a relationship
improvement plan
Q: Relationship Improvement Planning
Answer: - Planning technique
- Derived from relationship Value map
- template with details around improvement plan
Q: Strategy on a Page – definition
Answer: - Planning technique
- Concrete description of the future relationship that is attractive and compelling for both parties
Q: Strategy on a Page – 5 components
Answer:
1) Shared Vision – common set of goals
2) Relationship Characteristics
3) Performance Measures
4) Key Initiatives
5) Operating Principles
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Business Relationship Manager Professional
(BRMP) Certification Exam Prep (Latest
2023/ 2024) Guide with Verified Answers100% Correct
Q: Roof of the House of BRM
Answer:
Clarity of the BRM Role in the context of the Provider Strategy and Operating Model
Q: Business Relationship Maturity Model
Answer:
L1: Ad Hoc
L2: Order Taker
L3: Service Provider
L4: Trusted Advisor
L5: Strategic Partner
Q: Demand Shaping Discipline
Answer:
- A set of disciplines, tools and governance mechanisms designed to surface stimulate and shape
business demand for Provider products and services in balance with supply constraints. - Ensures that provider capabilities are full leveraged.
- Optimizes value realized through services
Q: Exploring Discpline
Answer: - Identifies and rationalizes demand for Provider services
- Identifies business and technology trends with the potential to create value.
- Identifies new business value initiatives
Q: Servicing Discipline
Answer: - Coordinates Provider resources
- Manages the expectations of the Business Partner
- Translates demand into supply requirements
- Facilitates Business Strategy, business capability roadmapping, portfolio and program
management
Q: Value Harvesting Discipline
Answer: - Ensures the success of business change initiatives
- Tracks and reviews performance
- Provides input to continuous improvement actives
- Provides insights to the results of business change and initiates
Q: Demand Shaping aka Demand Management
Answer:
Goal of the BRM is to create optimum value from limited IT supply. Must also assess demand, it
may not be cost effective to satisfy all demand.
Q: Expression Barrier
Answer:
Lack of clarity of the business strategy – STRATEGIC CONTEXT
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Business Relationship Manager Professional
(BRMP) Statements | Questions and Verified
Answers| 100% Correct (2023/ 2024 Latest
Update)
Q: – The four key elements of Evolve Culture are Purposeful Narrative, Expected Behaviours,
Influential Relationships and Personal Growth.
Answer:
No – (purpose narrative, desired behavior, influential relationsips, personal growth) P27 Image
Q: – Purposeful Narrative recruits the initial set of high influencers to seed the new behaviours
into the network of relationships.
Answer:
Yes – P28 Purposeful Narrative, item 1
Q: – Purposeful Narrative is focused on the language BRMs need to use in an organization.
Answer:
No – (To provide the language the high influencers need to engage with other people in informal
conversations to recruit them, arm them, and spread the Now-to-New) P28 Purposeful Narrative,
item 2.
Q: – In a conversation only the content is important to get the message across
Answer:
No – (Not only is the content of the story important, but how it is delivered is critical, as well)
P29 Last paragraph
Q: – Language has an impact on how we think.
Answer:
Yes – P30 Language matters
Q: – Behaviours need to be recognizable units of action
Answer:
Yes – P30 Desired Behaviours
Q: – We can use the dead man’s test to show that statements like “we need to attend a meeting”
is not behaviour.
Answer:
Yes – P30
Q: – Shared Ownership is an element of organizational clarity
Answer:
Yes – P33
Q: – In a relationship centered organization everyone is a leader
Answer:
Yes – P34
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