WGU C720 OA- Operations and Supply Chain Management Exam| Questions and Verified Aswers| 2023/ 2024 NEW Update!!
Q: An organization uses the Voice of the Customer to collect information about what customers
want, what they like, and what they do not like. Which two tools should be used once the VOC is
complete? Choose 2 answers
Answer: – Team problem-solving and Quality function deployment
Q: A paper manufacturing company dealing in paper products experiences quality issues due to
poor performance and equipment malfunction. Which of the following quality management tools
must the paper manufacturer use to find out the reason for their poor quality of products?
Answer: Pareto charts
Q: A company makes rulers that are designed to be 20 cm in length with al- lowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality
of the length of the rulers?
Answer: Conformance
Q: Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
Answer: Reliability
WGU C720 OA- Operations and Supply
Chain Management Exam| Questions and
Verified Answers| 2023/ 2024 NEW Update!!
Q: Which quality management philosophy assigns cost to quality, defines quality by how well a
product can be used for its intended purpose, and uses Pareto charts?
Answer: Juran Institute’s management theory
Q: Which quality management philosophy focuses on quality during the design of a product to
eliminate product quality variations?
Answer: Taguchi methods
Q: A company sells garage doors through a national retailer and contracts with local installers
to complete the installations. The operations manager is responsible for completing the
installations in a 14-day period after the
sale. The company will be penalized financially if it fails to achieve these ob- jectives. The
operations manager’s daily responsibilities include contacting installers to expedite orders and
ensure deadlines are met.Which two tools should be used to measure installer
performance?Choose 2 answers
Answer: Con- trol charts to measure the time elapsed to completion and Run charts to chart
output around the 14-day central tendency
Q: The CEO of a service company wants to change the strategy of the com- pany from volume
sales to high-quality products. Which philosophy should the CEO implement to emphasize
quality over volume?
Answer: Deming’s 14 points
Q: Which quality tool examines patterns, flow, and causes of variation of data points over time?
Answer: Statistical process control
Q: Which two company practices reflect the guiding principles of Six Sig- ma?Choose 2
answers
Answer: A company tries to reduce variation in the quality of products it offers. and A company
emphasizes the quality of suppliers because the quality of outputs are determined by the quality
of inputs
Q: Which Six Sigma methodology improves workplace efficiency and elimi- nates waste?
Answer: DMAIC
Q: A clothing retailer sends out evaluations to customers to rate quality as “outstanding,”
“good,” “average,” and “bad.”If the retailer wants to know the annual frequency of each
evaluation category, which tool should the retailer use?
Answer: Histogram
Q: A vice president of a major retailer is trying to reduce the wait time for customers in the
checkout line by appropriately opening checkout lines. To do this, the VP needs to know the
relationship and degree of correlation between monthly customer visits and area population.
Which tool should be used in this situation?
Answer: Scatter plot
Powered by https://learnexams.com/search/study?query=