Final Exam: MGT420/ MGT 420 (Latest 2023/2024 Update) Organizational Behavior and Management Exam | 100% Correct | Questions and Verified Answers | Graded A- GCU
Final Exam: MGT420/ MGT 420
(Latest 2023/2024 Update) Organizational
Behavior and Management Exam | 100%
Correct | Questions and Verified Answers |
Graded A- GCU
Q: When one team member advises another team member that “your behavior is crossing the
line in terms of our expectations for workplace civility,” she is exercising a form of
control over the other person’s inappropriate behaviors.
Answer:
clan
Q: In CPM/PERT, “CPM” stands for __.
Answer:
critical path method
Q: In a CPM/PERT analysis, the focus is on _ and the event _ that
link them together with the fi nished project
Answer:
activities; sequences
Q: Among the financial ratios often used for control purposes, Current Assets/Current
Liabilities is known as the __.
Answer:
current ratio
Q: Human resource management is the process of _, developing, and maintaining
a high-quality workforce.
Answer:
attracting
Q: A _ is a criterion that organizations can legally justify for use in screening job
candidates.
Answer:
bona fide occupational qualification
Q: _ programs are designed to ensure equal employment opportunities for groups
histori-cally underrepresented in the workforce.
Answer:
Affirmative action
Q: Which of the following questions can an interviewer legally ask a job candidate during a
telephone interview?
Answer:
What skills do you have that would help you do this job really well?
Q: An employment test that yields diff erent resultsover time when taken by the same person
lacks _.
Answer:
reliability
Q: Which phrase is most consistent with a recruiter offering a job candidate a realistic job
preview?
Answer:
“Here’s something you might not like aboutthe job.”
Q: Socialization of newcomers occurs during the _ step of the staffing process
Answer:
orientation
Q: The assessment center approach to employee selection uses on _ to evaluate a
candidate’s job skills.
Answer:
simulations and experiential exercises
Q: The selection technique known as ______asks a job candidate to actually perform on the job for a period of time while being observed by a recruiter. Answer: work sampling Q: The ______ purpose of performance review is being addressed when a manager
describes training options that might help an employee improve future performance.
Answer:
development
Q: When a team leader must rate 10% of team mem-bers as “superior,” 80% as “good,” and
10% as “unac-ceptable,” this is an example of the _ approach to performance
appraisal.
Answer:
forced distribution
Q: What is one of the reasons why employers are hiring more part-time or contingency
workers?
Answer:
It’s easy to hire part-timers when you need them and let them go when you don’t.
Q: Whereas bonus plans pay employees for special accomplishments, gain-sharing plans
reward them for _.
Answer:
helping to recruit new workers
Q: An employee with family problems that are starting to interfere with work would be pleased
to learn that his employer had a(n) _ plan.
Answer:
employee assistance
Q: When representatives of management and a labor union meet and negotiate the terms of a
new labor contract, this process is known as _.
Answer:
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motivation
In the integrated model of motivation, what predicts effort
extrinsic, intrinsic
Pay is generally considered a/an _ reward, whereas a sense of personal growth experienced from working at a task is an example of a/an _ reward.
gain-sharing
If someone improves productivity by developing a new work process and receives a portion of the productivity savings as a monetary reward, this is an example of a/an __ pay plan.
counseling
Performance measurement serves both evaluation and __ purposes.
forced distribution
Which form of performance assessment is an example of the comparative approach?
validity
If a performance assessment method fails to accurately measure a person’s performance on actual job content, it lacks __.
critical incident diary
A written record that describes in detail various examples of a person’s positive and negative work behaviors is most likely part of which performance appraisal method?
central tendency
When a team leader evaluates the performance of all team members as “average,” the possibility for __ error in the performance appraisal is quite high.
scientific management
Job simplification is closely associated with __ as originally developed by Frederick Taylor.
enlargement, breadth
Job _ increases job _ by combining into one job several tasks of similar difficult
bring higher-level or managerial responsibilities into the job
If a manager redesigns a job through vertical loading, she would most likely __.
has strong growth needs
In the job characteristics model, a person will be most likely to find an enriched job motivating if he or she __.
autonomy
In the job characteristics model, __ indicates the degree to which an individual is able to make decisions affecting his or her work
task identity
When a job allows a person to do a complete unit of work—for example, process an insurance claim from point of receipt from the customer to the point of fi nal resolution—it would be considered high on which core characteristic?
compressed workweek
The 4/40 is a type of __ work arrangement
the personality of the leader
Culture concerns all of the following except __.
observable culture, shared values, and common assumptions
The three levels of cultural analysis highlighted in the text concern __.
the process of coping with outside forces
External adaptation concerns __.
the process of deciding the collective identity and how members will live together
Internal integration concerns __.
underlying assumption
When Japanese workers start each day with the company song, this is an example of a(n) __.
A shared meaning
__ is a sense of broader purpose that workers infuse into their tasks as a result of interaction with one another.
a saga
The story of a corporate turnaround attributed to the efforts of a visionary manager is an example of __.
innovation
The process of creating new ideas and putting them into practice is __
a cultural symbol
Any object, act, or event that serves to transmit cultural meaning is called __.
countercultures
Groups where the patterns of values outwardly reject those of the larger organization are __.
subcultures
Groups with unique patterns of values and philosophies that are consistent with the dominant organizational culture are called __.
managerial philosophy
A __ links key goal-related issues with key collaboration issues to come up with general ways by which the firm will manage its affair
organizational myths
Commonly held cause-effect relationships that cannot be empirically supported are referred to as __.
countercultures
The patterns of values and philosophies that outwardly reject those of the larger organization or social system are called _.
Organizational cultural lag
_ is a condition in which dominant cultural patterns are inconsistent with new emerging innovations.
organization chart
The formal structures of organizations may be shown in a(n).
linkage of their jobs to the goals of the firm
A major distinction between line and staff units concerns.
selecting manpower
Control involves all but __.
divisional
Grouping individuals and resources in the organization around products, services, clients, territories, or legal entities is an example of specialization.
functional
Grouping resources into departments by skill, knowledge, and action is the __ pattern.
gives some employees two bosses
A matrix structure _.
has more horizontal specialization and coordination mechanism
Compared to the machine bureaucracy (mechanistic type), the professional bureaucracy (organic type) _.
refers to the overall level of problems and opportunities stemming from munificence, interdependence, and volatility
Environmental complexity________ .
Functional departmentation
is grouping individuals by skill, knowledge, and action yields.
horizontal specialization
The division of labor through the formation of work units or groups within an organization is called .
Coordination
is the set of mechanisms used in an organization to link the actions of its subunits into a consistent pattern.
the size of the firm
The design of the organization needs to be adjusted to all but _.
Regarding the organizational design for a small firm compared to a large firm.
they are fundamentally different
horizontal specialization and coordination
Adhocracies tend to favor _.
The design facilitates information exchange and learning
Which of the following is an accurate statement about an adhocracy?
Measure Results
After objectives and standards are set, what step comes next in the control process?
input standard
When a soccer coach tells her players at the end of a losing game, “You did good in staying with the game plan,” she is using a/an __ as a measure of performance.
feedforward
When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through __ control.
Focusing attention where the need for attention is greatest
Management by exception means __.
continuous improvement
A total quality management program is most likely to be associated with __.
both the team member and team leader
When MBO is done right, who does the review of a team member’s performance accomplishments?
can be easily measured.
A good performance objective is written in such a way that it __.
sets performance objectives for individual team members
A team leader is not living up to the concept of MBO if he or she __.
Output
If an organization’s top management establishes a target of increasing new hires of minority and female candidates by 15% in the next six months, this is an example of a/an _____standard for control purposes.
concurrent
When a supervisor works alongside an employee and corrects him or her immediately when a mistake is made, this is an example of __ control.
clan
When one team member advises another team member that “your behavior is crossing the line in terms of our expectations for workplace civility,” she is exercising a form of __ control over the other person’s inappropriate behaviors.
critical path method
In CPM/PERT, “CPM” stands for __.
activities; sequences
In a CPM/PERT analysis, the focus is on _ and the event _ that link them together with the finished project
current ratio.
Among the financial ratios often used for control purposes, Current Assets/Current Liabilities is known as the __.
attracting
Human resource management is the process of __, developing, and maintaining a high-quality workforce.
Bona fide occupational qualifications
A __ is a criterion that organizations can legally justify for use in screening job candidates.
Affirmative action
programs are designed to ensure equal employment opportunities for groups historically underrepresented in the workforce.
What skills do you have that would help you do this job really well
Which of the following questions can an interviewer legally ask a job candidate during a telephone interview?
reliability
An employment test that yields different results over time when taken by the same person lacks _.
Here’s something you might not like about the job
Which phrase is most consistent with a recruiter offering a job candidate a realistic job preview?
orientation
Socialization of newcomers occurs during the _ step of the staffing process.
stimulations and experiential exercises
The assessment center approach to employee selection uses on __ to evaluate a candidate’s job skills.
work sampling
The selection technique known as __ asks a job candidate to actually perform on the job for a period of time while being observed by a recruiter.
development
The _ purpose of performance review is being addressed when a manager describes training options that might help an employee improve future performance.
behaviorally anchored rating scale
When a team leader must rate 10% of team members as “superior” 80% as “good” and 10% as “unacceptable” this is an example of the __ approach to performance appraisal.
It’s easy to hire part-timers when you need them and let them go when you don’t
What is one of the reasons why employers are hiring more part-time or contingency workers?
cost reductions that have been achieved
Whereas bonus plans pay employees for special accomplishments, gain-sharing plans reward them for __.
employee assistance
An employee with family problems that are starting to interfere with work would be pleased to learn that his employer had a(n) _ plan.
collective bargaining
When representatives of management and a labor union meet and negotiate the terms of a new labor contract, this process is known as _.
Intensive
A research and development laboratory is an example of which type of technology?
visible aspects
Tony is a manager at Tone Corporation. As a manager he can modify the __ of culture, such as the language, stories, rites, rituals, and sagas
360 degree assessment
A comprehensive approach to performance appraisal that uses the evaluations of bosses, peers, and subordinates as well as self-ratings, customer ratings, and ratings of others outside the work unit is known as a(n)
Organizations should discourage the use of managerial myths.
Which of the following statements is NOT accurate with respect to organizational myths?
sagas
__ are embellished heroic accounts of accomplishments, especially regarding the founding of an organization.
strong cultures
Organizations with __ possess a broadly and deeply shared value system that can provide a strong corporate identity, enhance collective commitment, provide a stable social system, and reduce the need for formal and bureaucratic controls.
guarantee zero discrimination in the workplace.
All of the following are covered by the Equal Employment Opportunity (EEO) Act EXCEPT
sources;
https://www.gcu.edu/
https://yaveni.com/
https://www.rasmussen.edu/
https://www.chamberlain.edu/