Midterm Exam: MGT420/ MGT 420 (Latest 2023/2024 Update) Organizational Behavior and Management Exam | 100% Correct | Questions and Verified Answers | Graded A- GCU
Midterm Exam: MGT420/ MGT 420
(Latest 2023/2024 Update) Organizational
Behavior and Management Exam | 100%
Correct | Questions and Verified Answers |
Graded A- GCU
Q: the assumption that people are complex with widely varying needs is most associated with
the __ management approaches
Answer:
behavioral
Q: the father of scientific management is
Answer:
Frederick Taylor
Q: when the registrar of a university deals with students by an ID number rather than name,
which characteristics of bureaucracy is being displayed and what is the intended benefit?
Answer:
impersonality ; fairness
Q: if an organization was performing poorly and henri fayol was called in as a consultant, what
would he most likely suggest to improve things?
Answer:
teach managers to better plan and control
Q: Advice to study a job, carefully train workers to do that job, and link financial incentives to
job performance would most likely come from
Answer:
scientific management
Q: The highest level of Maslow’s hierarchy of needs is
Answer:
self actualization
Q: which management theorist would most agree with the statement “if you treat people as
grown ups they will perform that way”?
Answer:
Argyris
Q: Resource Acquisition and customer satisfaction are important when and organization is
viewed as a(n)
Answer:
open system
Q: When managers try to avoid hearsay and make decisions based on solid facts and
information, this is known as __
Answer:
evidence based management
Q: if you know something because of a gut feeling your knowledge is based on
Answer:
intuition
Q: laura regularly questions her professors in class and challenges conventional wisdom. She is.
demonstrating which of the four attributes of critical thinking?
Answer:
intellectual independence
Q: mark admitted to some flaws in the plan he presented on increasing the companies strategic
growth and altered his opinion based on new market research. He is demonstrating which of the
four attributes of critical thinking?
Answer:
intellectual humility
Q: Asking “Is this the most important problem to consider?” is an attempt to address which
intellectual standard?
Answer:
significance
Q: asking “do we need to look at this in other ways?” is an attempt to address which intellectual
standard
Answer:
completeness
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Select, train, support
in classical management approaches concept, Frederick Taylors for principles of scientific management focused on the need to carefully , , and _ Workers for individual task performance
Planning, organizing, leading, controlling
in classical management approaches concept, Henry fail suggested that managers should learn what are now known as the management functions of…
Bureaucracy
in classical management approaches, Max Weber described _ With its clear hierarchy, formal rules, and well defined jobs as an ideal form of organization
Human
behavioral management approaches: The behavioral approaches shifted management attention toward the __ Factor as a key element in organizational performance
Organizations
behavioral management approaches: Mary Parker follett describes _ As communities within which members combine talents to work for a greater good
Hawthorne studies, human relations
behavioral management approaches: the _ suggested that work behavior is influenced by social and psychological forces and that work performance may be improvised by better _
Self actualization, self fulfillment
behavioral management approaches: Abraham Maslow’s hierarchy of human needs introduced the concept of _______ and the potential for people to experience ____ In their work
Douglas Macgregor
behavioral management approaches: Urged managers to shift away from theory X and toward theory why thinking
Chris Argyris
behavioral management approaches: _ __ pointed out that adults may React negatively one constrained by strict management practices and rigid organizational structures
Complex problems
modern management foundations: analytics that use advanced quantitative analysis techniques in decision sciences and operations management can help managers solve __
Open systems, subsystems
modern management foundations: organizations are _ _ that interact with their external environments well consisting of many internal __ That must work together in a coordinated way to support the organizations overall success
Contingency thinking
modern management foundations: __ Recognizes the need to understand situational differences and respond appropriately to them
Quality management, ISO
modern management foundations: _ focuses on making a total commitment to product and service quality throughout an organization, maintaining continuous improvement and meeting worldwide quality standards such as certification
Evidenced based
modern management foundations: __ Management uses findings from rigorous scientific research to identify management practices for high performance
Behavioral
The assumption that people are complex with widely varying needs is most associated with the __ Management approaches
Taylor
The father of scientific management is
Impersonality; fairness
When the registrar of the University deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?
Teach managers to better plan and control
if an organization was performing poorly and Henry fail was called in as a Consultant, what would he most likely suggest to improve things?
Conducting studies to increase efficiencies in job performance
One example of how scientific management principles are applied in organizations today would be
human factors
The Hawthorne studies raise awareness of how Can be important influences on productivity
Scientific management
advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from….
Self actualization
The highest level in Maslow’s hierarchy includes –__ needs
Agyris
which management theorist would most agree with the statement ” if you treat people as grown-ups they will perform that way”?
Hawthorne
when people perform in a situation as they are expected to this is sometimes called the _ Effect
Open system
resource acquisition in customer satisfaction are important when an organization is viewed as an _ __
subsystem
The loan processing department would be considered a _ Of your local bank or credit union
contingency thinking
What a manager notices that Cheryl has strong social needs and a science her a job and customer relations; and gives Kwabeba lots of praise because of his strong ego needs, the manager is displaying ___
evidence-based management
when managers try to avoid hearsay and make decisions based on solid facts and information, this is known as…
sources;
https://www.gcu.edu/
https://yaveni.com/
https://www.rasmussen.edu/
https://www.chamberlain.edu/