Vivint Smart Home Pro SHP Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A
Vivint SHP Exam (Latest 2023/ 2024 Update)
Questions and Verified Answers| 100%
Correct| Grade A
Q: When programming a sensor into a sky control panel, you can type in the serial number or
learn it in by triggering the device.
Answer:
True
Q: How would you program a gb2 when it is mounted on a master bedroom ceiling
Answer:
Loop 1 Zone 3
Q: Panic pendants are programmed as an audible alarm(type 07)
Answer:
True
Q: When installing the take 345 you must ensure that the transformer is supplying power to the
power supply before connecting the battery
Answer:
True
Q: When wiring the take 345 you must ensure it has three points of ground: the low side of
each zone, the takeover module, and the power supply
Answer:
True
Q: You are required to test all secondary keypads and key fobs even though they are not
detection devices
Answer:
True
Q: When installing a dw21, what size drill bit should you use to drill the hole for the sensor
Answer:
3/4″
Q: When programming a Pir2, which loop number must you use
Answer:
Loop 1
Q: Which step should you always take to ensure that the z wave network is aligned in the
strongest manner?
Answer:
Q: When powering up a deadbolt smart lock for the first time, which of the following must you
always do
Answer:
Initiate the lock handling procedure
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True
The firefighter may be installed next to a stand-alone battery smoke detector
False
When performing a full system test, you may bypass any open doors or windows
Always enable the emergency
When programming an skey1,you must
False
When running power to the take345,polarity doesn’t apply
Audible alarm (7)
When programming the emergency key for the skey1,which zone/sensor type is used.
True
When installing a smkt3,you must use the included screws and anchors
True
When installing the firefighter, it is required to test the customers existing smoke detectors
Between 6″(15cm) and 2′(61cm) from floor
When installing a Dw21, where is the approved location for the sensor
Provided double sided tape
When installing a dw11 on a vinyl or metal frame, what should primarily use to mount the sensor
Beans & wire caps
Which of the following materials can you use to group multiple ground terminals in a takeover.
Smoke detector
Which of the following sensors are you not allowed to program using a translator
True
When installing the take345, you must always test the new 12v battery before using it.
16.5
What is the output voltage of transformer used to power the sky control
12″
What is the minimum distance for placement of a co3 from the corners of the wall
False
The smkt3 has 2 function:smoke and heat detection
Loop 1 Zone 14
How would you program a co3 if mounted on a hallway wall
False
When installing a translator, you must program all of the existing sensors as new equipment on the panel
True
The dw21 should always be installed in the door frame
(09) Smoke detector. (09) Heat detector. (08) Freeze
Which of the following zone/sensor types are correct when programming an smkt3
7ft
What it the correct height ar which to install the Pir2
Loop 2
When programming a Dw21 what loop number is used
True
When programming a sensor into a sky control panel, you can type in the serial number or learn it in by triggering the device.
Loop 1 Zone 3
How would you program a gb2 when it is mounted on a master bedroom ceiling
True
Panic pendants are programmed as an audible alarm(type 07)
True
When installing the take 345 you must ensure that the transformer is supplying power to the power supply before connecting the battery
True
When wiring the take 345 you must ensure it has three points of ground: the low side of each zone, the takeover module, and the power supply
True
You are required to test all secondary keypads and key fobs even though they are not detection devices
3/4″
When installing a dw21, what size drill bit should you use to drill the hole for the sensor
Loop 1
When programming a Pir2, which loop number must you use
Which step should you always take to ensure that the z wave network is aligned in the strongest manner?
Initiate the lock handling procedure
When powering up a deadbolt smart lock for the first time, which of the following must you always do
True
When installing a deadbolt smart lock, insert the wiring harness below below the bolt
12-24v
What is the input voltage range for a doorbell camera
2 stages
How many stages of heat does a conventional unit with a furnace have if it has not a W and W2 wire.
Conventional, AC powered, 1 stage heat, 1 stage cool
Determine the Hvac setup based on the following wiring:C,B,W2,Y,Rh,G
Conventional, AC powered, 2 stage cool, 1 stage heat
Determine the Hvac setup based on the following wiring:C,W,Y,Y2,Rc,G
Number of degrees before the target temp. is reached and the 2nd stage will stop running
In regard to thermostats, what is the Differential
Which type of hvac furnace requires a fan delay
Loop 1 /Zone 14
What is the first step to perform before installing a thermostat
Which of the following steps should you always perform before removing an existing thermostat
2
How many stages of cool does a conventional A/C unit have it if has both Y and Y2 wire
Baseboard heating PID thermostats with abc wiring radiators
Which of the following units are not compatible with Vivint thermostats
Weekly
As long as you perform all of the proper inventory practices how often should you complete an Inventory Reconciliation
Type3
When programming a Dw11 that’s been install on a window, which zone/sensor type should you use
A Dw11 should be used on all metal doors
When installing a Dw21 into a metal door frame, with a wooden door, what should you be sure to use
Conventional, battery powered, 2 stage cool, no heat
Determine the Hvac setup based on the following wiring:B,Y,Y2,Rh,G
Turn on the heat, if the compressor runs, its heat pump.
How can you determine if the hvac is a heat pump
Gas heat pump
Two types of furnaces found on an hvac system
Transfers usage pulls
What transactions can affect your on-hand inventory
Send back bad equipment Receive any un-received orders or transfers in the “orders” tab
Receive any FSP transfers
Verify FixParts requests have been completed
Before completing a reconciliation, which of the following should you do
True
Transfer PO’s must be received in person and accounted for in MTM prior to using the equipment.
For special occasions or special parts or supplies
As long as you are following all of the proper inventory practices, you should only ever have to request a web order for
order processing
Who do you contact if you did not receive the correct amount of equipment in your order?
Regional Manager and FSpro
If you do not know how to perform any of these tasks, or are not fully confident in how to accomplish them, who should you first contact? And where can you acquire this written information?
True
Your on-hand number will change when you receive a transfer PO.
False
Your on-hand number will change when you create a Web Order PO.
transfer rma
What tab should you use on the MTM to create a transfer PO when sending equipment back to corporate?
within 24 hrs. of delivery
When should you receive a web order or auto order on your MTM?
Ensure that all Transfers are complete
Check the daily usage and submit fixes as needed
Ensure that all bad equipment has been sent back and reconciled
Check “In Transit” to see what is coming your way
Ensure that all equipment has been received
Select all that apply: Before submitting a web order, what steps should you first take?
False
It is not necessary when reconciling to count every part on hand.
True
Before sending back bad equipment you must first reconcile on hand and bad numbers.
transfer rma
Which tab in MTM do you use to create a transfer PO to another FSP?
Auto orders will work properly/ you will have enough equipment for the customer.
What are 2 reasons why it is important to make sure your usage is correct?
1 week prior
When should you reconcile on hand equipment prior to an Inventory Audit with your FSM?
False
Your on-hand number will be correct if you physically add equipment to an account, but you do not add the equipment through the MTM or Data Entry.
Lost/Found equipment
What is the most important Metric/KPI that Field Service is monitoring to ensure that your Inventory Management is accurate?
On hand number
What is the most important number to keep track of?
False
As a last case scenario you can use the reconciliation tab in MTM as a “fix” for your on hand inventory numbers.
Help.vivint.com
What website would help you fix a discrepancy on a Service #, i.e., the wrong part was added/pulled to/from the customer account?
100%
Per the policy, what percentage of your equipment should you carry on your truck?
Used inventory
What tab can be used in the MTM to see all of your equipment used on customer accounts in a certain date range?