Supervisor: “You took 500 calls in 30 days.” Representative: “That means I took an average of __ calls per day. I’m pretty pleased with that.”
The Correct Answer and Explanation is :
To calculate the average number of calls the representative took per day, we divide the total number of calls by the number of days:
[
\text{Average calls per day} = \frac{\text{Total calls}}{\text{Number of days}} = \frac{500}{30} \approx 16.67
]
Thus, the representative took an average of 16.67 calls per day.
Explanation:
When we talk about averages, we are essentially finding the central tendency of a dataset. In this case, the representative’s total number of calls over a set period (30 days) is 500. To find the average, we divide the total by the number of days worked. The formula for the average is:
[
\text{Average} = \frac{\text{Total amount of work}}{\text{Total number of time units (days)}}
]
Here, the total work is represented by 500 calls, and the total number of days is 30. By dividing 500 by 30, we get approximately 16.67. This means that, on average, the representative handled about 16 to 17 calls every day over the course of the 30 days.
The representative’s statement, “I’m pretty pleased with that,” suggests they are satisfied with the number of calls they took on average each day. This could be due to the fact that this rate of 16.67 calls per day might meet or exceed the performance expectations or quotas set for their role. It could also reflect the representative’s efficiency in handling calls, indicating that the number of calls taken was consistent and manageable over the month.