Customer: “With all of the money I am spending today, will I be receiving anything complimentary?”
a.Yes, your service plan will automatically renew every year.
b.Yes, your purchase today qualifies you for a free gift.
c.Yes, I would be pleased to add your contact information to our mailing list.
d.Yes, I would be happy to review additional products with you that may meet your needs.
e.Yes, I would be happy to set you up with paperless billing
The Correct Answer and Explanation is :
The correct response to the customer’s inquiry, “With all of the money I am spending today, will I be receiving anything complimentary?” is:
b. Yes, your purchase today qualifies you for a free gift.
Explanation:
When a customer asks about receiving something “complimentary,” they are inquiring about receiving a free item or service as part of their purchase. The term “complimentary” in this context refers to a free gift or benefit provided by the business to the customer.
Let’s analyze each option:
- a. Yes, your service plan will automatically renew every year.
- This response addresses the renewal of a service plan but does not offer a free item or service.
- b. Yes, your purchase today qualifies you for a free gift.
- This response directly answers the customer’s question by confirming that they will receive a complimentary item or service.
- c. Yes, I would be pleased to add your contact information to our mailing list.
- This response offers to add the customer to a mailing list, which is a marketing action and does not provide a complimentary item or service.
- d. Yes, I would be happy to review additional products with you that may meet your needs.
- This response offers to discuss additional products but does not provide a complimentary item or service.
- e. Yes, I would be happy to set you up with paperless billing.
- This response offers to set up paperless billing, which is a service option and does not provide a complimentary item or service.
Therefore, option b is the most appropriate response, as it directly addresses the customer’s inquiry about receiving something complimentary.
For further clarification, you might find this video helpful: