What should a manager do if a guest displaying visible signs of intoxication refuses assistance and attempts leave the premises with the intention of driving away?
a. Offer coffee to go
b. Threaten to call the police
c. Take the guest’s keys
d. Restrain the guest
The Correct Answer and Explanation is :
The correct answer is b. Threaten to call the police.
Explanation:
When dealing with a guest who is visibly intoxicated and insists on leaving the premises despite the risk of driving under the influence, the primary responsibility of the manager is to ensure the safety of the guest and others around them. Threatening to call the police is often a necessary course of action in these situations, as it establishes the seriousness of the matter and conveys to the guest that their behavior could have legal consequences.
It is important to be firm but respectful when communicating with the intoxicated individual. If a guest refuses assistance but still insists on driving, it is critical to intervene to prevent potential harm or legal issues. Intoxicated driving is a serious offense and can result in accidents, injuries, or fatalities. By threatening to call the police, the manager is letting the guest know that their safety and the safety of others will not be compromised, and that further actions will be taken to prevent a dangerous decision.
Here’s why the other options are not ideal:
- a. Offer coffee to go: While offering coffee may be a common misconception, it is not an effective way to sober someone up. Alcohol affects the body in ways that cannot be undone quickly, and providing coffee is unlikely to prevent the guest from driving under the influence.
- c. Take the guest’s keys: While this might seem like an immediate solution, taking someone’s keys without their consent can create legal and ethical issues. In many places, it could even result in a lawsuit or liability for wrongful detention.
- d. Restrain the guest: Restraining the guest is generally not advisable unless there is an imminent danger. Physical confrontation should be avoided to prevent escalation and potential injury. It is better to involve law enforcement if necessary.
By threatening to call the police, the manager takes an appropriate step in preventing intoxicated driving while maintaining a level of professionalism.