1. Which type of counseling is driven by senior-directed solutions?
The directive type
The coaching type
The non-directive type
The collaborative type
2. “Our goal is to make add-on sales during 85% of sales. If you make 35 sales, how many add-on sales do you need to make to meet the goal?”
The Correct Answer and Explanation is :
- Which type of counseling is driven by senior-directed solutions?
The correct answer is: The directive type.
In directive counseling, the counselor takes an active role in guiding the client by providing specific advice, suggestions, and solutions to address their issues. This approach is characterized by the counselor’s authority and expertise, leading the counseling process toward predetermined solutions. It’s particularly effective when clients need clear guidance or when immediate solutions are necessary.
- “Our goal is to make add-on sales during 85% of sales. If you make 35 sales, how many add-on sales do you need to make to meet the goal?”
To determine the number of add-on sales required to meet the goal, we calculate 85% of the total sales made.
- Total sales made: 35
- Target add-on sales percentage: 85%
- Calculation: 35 sales × 0.85 = 29.75
Since you can’t make a fraction of a sale, you would need to achieve 30 add-on sales to meet or exceed the goal.
Explanation:
Add-on sales refer to additional products or services sold to a customer who has already made a purchase. They are crucial for increasing revenue and enhancing customer satisfaction by providing complementary products that add value to the initial purchase.
Setting a goal for add-on sales, such as achieving them in 85% of total sales, helps in measuring the effectiveness of sales strategies and the ability to maximize each customer interaction. In this scenario, with a target of 85%, the expectation is that out of every 100 sales, 85 should include an add-on.
Applying this to the specific case:
- Total sales: 35
- Desired add-on sales: 85% of 35
- Calculation: 35 × 0.85 = 29.75
Since partial sales aren’t feasible, rounding up to the nearest whole number is appropriate, resulting in a requirement of 30 add-on sales.
Achieving this target indicates that the sales strategy is effective in encouraging customers to make additional purchases, thereby increasing the overall sales volume and profitability. Regularly monitoring and analyzing add-on sales performance can provide insights into customer preferences and the effectiveness of sales techniques, allowing for continuous improvement in sales approaches.