According to author Stephen Covey, effective communication is driven by:
A. ‘Sharing your insights with others to make sure they know the right way to do things”
B. “Getting your point across”
C. “Knowing best how to direct a conversation
D. “Seeking first to understand, then to be understood”
The correct answer and explanation is:
The correct answer is D. “Seeking first to understand, then to be understood.”
Stephen Covey, in his book The 7 Habits of Highly Effective People, emphasizes the importance of listening before speaking as a crucial component of effective communication. This principle is encapsulated in his fourth habit, “Think Win-Win,” which stresses collaboration over competition and the importance of mutual benefit in interactions. Covey’s approach encourages individuals to understand others’ perspectives before trying to express their own, fostering deeper empathy and improving the quality of communication.
When we “seek first to understand,” we prioritize active listening, which involves focusing on the speaker, withholding judgment, and making an effort to grasp their ideas and emotions. This demonstrates respect for the other person and builds trust in the relationship. By understanding their point of view, we become more capable of responding in a way that addresses their needs, concerns, and feelings, rather than merely pushing our own agenda.
After understanding, we are better equipped to “be understood.” This means expressing ourselves more clearly and thoughtfully because we are addressing the other person’s concerns and showing that we’ve considered their perspective. Covey argues that this approach leads to more successful and meaningful conversations, whether in personal relationships, workplaces, or other settings.
The idea is that good communication is not just about transmitting information but about fostering genuine understanding between people. The sequence—first understanding, then speaking—ensures that both parties are heard, respected, and more likely to reach common ground.
In contrast, the other options (A, B, C) focus on expressing one’s own views or controlling the conversation, which can result in ineffective communication and misunderstanding. Covey’s principle offers a more collaborative and empathetic approach.