A nurse manager is conducting an in-service on ineffective communication patterns. Which of the following should she include when discussing components of passive communication? (Select all that apply.)
Puts others’ needs and wants ahead of self
Avoids conflicts
Difficult time saying ‘no’
Uses “I” or “me” ?statements
Intimidating
The Correct Answer and Explanation is :
The correct components of passive communication include:
- Puts others’ needs and wants ahead of self
- Avoids conflicts
- Difficult time saying ‘no’
Explanation:
Passive communication is characterized by a reluctance to express one’s thoughts, feelings, or needs, often to avoid conflict or please others. Below is a detailed explanation of the correct answers:
- Puts others’ needs and wants ahead of self: Passive communicators often prioritize others’ needs at the expense of their own. This behavior stems from a desire to maintain harmony and avoid upsetting others, even if it leads to personal dissatisfaction or neglect.
- Avoids conflicts: A hallmark of passive communication is the avoidance of conflict. Passive communicators often suppress their own opinions or feelings to prevent confrontation. While this may preserve short-term peace, it can lead to frustration and resentment over time.
- Difficult time saying ‘no’: Passive communicators struggle to assert boundaries or decline requests, fearing rejection or disapproval. This tendency often results in overcommitment, stress, and feelings of being undervalued.
Incorrect Options:
- Uses “I” or “me” statements: This is a feature of assertive communication, not passive communication. Assertive communicators confidently express their own needs and feelings using “I” statements to take ownership of their emotions without blaming others.
- Intimidating: Intimidation is a characteristic of aggressive communication, not passive communication. Aggressive communicators prioritize their own needs over others, often using forceful or manipulative tactics.
Conclusion:
Understanding passive communication patterns is crucial in healthcare settings, as they can impact team dynamics and patient care. Encouraging open, assertive communication helps build trust, reduce misunderstandings, and foster a positive work environment where all team members feel valued and heard.