Customer: “Your customer service today has been admirable.”
I am sorry you were dissatisfied with my customer service.
My goal is to always give praiseworthy customer service.
My goal is to always give consistent customer service.
I am sorry I was speaking too loudly during our discussion.
My goal is to always give quick customer service.
The correct answer and explanation is:
Correct Answer: “My goal is to always give praiseworthy customer service.”
Explanation:
The correct response to the customer’s statement, “Your customer service today has been admirable,” is “My goal is to always give praiseworthy customer service.” This option aligns with the customer’s positive feedback and reinforces the idea that delivering excellent service is a consistent objective. Here’s why this answer is appropriate:
- Acknowledges the Compliment: When a customer praises your service, it is crucial to acknowledge their compliment in a way that conveys appreciation and sincerity. Responding with “My goal is to always give praiseworthy customer service” not only reflects gratitude but also shows that you value their recognition.
- Demonstrates Professionalism: This response is professional and aligns with the tone of the customer’s positive feedback. It avoids sounding overly casual or dismissive, ensuring the interaction maintains a high standard of communication.
- Reinforces Commitment to Excellence: By stating that praiseworthy service is your goal, you are reinforcing your dedication to maintaining high standards. This helps build customer trust and strengthens their perception of your organization.
- Avoids Inappropriate Responses: The other options either misinterpret the customer’s feedback or fail to align with the context:
- “I am sorry you were dissatisfied with my customer service” incorrectly assumes the customer had a negative experience.
- “My goal is to always give consistent customer service” or “My goal is to always give quick customer service” do not specifically align with the compliment about admirable service.
- “I am sorry I was speaking too loudly during our discussion” introduces an unnecessary and unrelated apology.
By choosing a response that matches the tone and intent of the customer’s statement, you ensure a positive and meaningful interaction. Always tailor responses to reinforce positive impressions and maintain rapport.