Your PC screen looks like this

Your PC screen looks like this: Which part would you test? GPU RAM O CPU O O O APU PSU Your manager asks you to get details on a computer crash. What Windows Administration Tool could you use? Event Viewer Performance Monitor Log Viewer Windows Memory Diagnostic System Information A customer opened a file attachment, and now her PC is infected with ransomware. She’s unable to open any of her files. Which action would you take first? Run an antivirus scan Pay the ransom to recover the data O Reinstall the operating system Restore files from backup Disconnect the PC from the network In a Windows environment, what command would you use to find how many hops are required to reach google.com? Ping google.com Ipconfig google.com O Tracert google.com Netstat google.com Route google.com A customer wants to increase his storage capacity by 25 GB. Which would yield the highest performance? 25 GB PCI-E video card 25 GB HDD O 25 GB DDR4 RAM 25 GB SSD 125 GB USB 3.0

The Correct Answer and Explanation is :

Correct Answers:

1. Which part would you test?

• Answer: GPU

1. What Windows Administration Tool could you use?

• Answer: Event Viewer

1. Which action would you take first?

• Answer: Disconnect the PC from the network

1. In a Windows environment, what command would you use to find how many hops are required to reach google.com?

• Answer: Tracert google.com

1. A customer wants to increase his storage capacity by 25 GB. Which would yield the highest performance?

• Answer: 25 GB SSD

Explanations:

1. GPU Testing: If the PC screen is showing artifacts or unusual visuals, testing the GPU is a practical first step. Graphics processing units (GPUs) are responsible for rendering images, video, and animations on the computer screen. Problems like graphical glitches, distorted displays, or screen freezes can often be traced back to GPU issues, especially under high load conditions.
2. Event Viewer: The Event Viewer in Windows is an essential tool for system administrators to track system and application errors. It logs detailed information about significant events, which can help diagnose problems and identify what caused the system to crash. It includes logs such as Application, Security, Setup, System, and Forwarded Events.
3. Disconnect the PC from the network: The first action to take when a PC is infected with ransomware is to disconnect it from the network. This prevents the spread of the infection to other networked devices and stops the ransomware from possibly communicating with a command and control server operated by attackers.
4. Tracert Command: The tracert command in Windows is used to determine the route taken by packets across an IP network to reach a specific destination. Tracert shows each hop sequentially and the time taken to get from one host to another, making it a useful diagnostic tool for viewing the path Internet traffic takes to reach a site.
5. 25 GB SSD: For increasing storage capacity with high performance, an SSD (Solid State Drive) is the best choice. SSDs provide faster read and write speeds compared to traditional hard disk drives (HDDs), which translates to quicker boot times, faster file transfers, and overall improved system responsiveness.

Now, let’s generate an image visualizing the correct choices for these technical support questions.

Here is the illustrated image showing the correct choices for the technical support questions at a computer technician’s workstation. You can see the various scenarios and corresponding actions that a technician would typically take.