Employee: Lisa Fertil
Job Title: CSA
Date: March 1, 2024
Management: Lana & Yolanda
1. ?Attendance Issues:
• ?Lack of urgency upon arriving at work by spending long period of time in the breakroom for more than 5 ?minutes. This behavior is unacceptable and shows lack of respect for the team.
• ?Tardiness is a major concern.
2. ?Attendance Expectations:
• ?Arrive to work on time.
• ?Before clocking in ensure that you are in proper uniform include but not limit to, ?apron, name tag and hairnet.
3. ?Goals and Objectives:
• ?Improve punctuality by reducing tardiness within the next 30 ?days.
• ?Prompt, consistent attendance is essential for the efficient operation of our business and for providing excellent customer service.
4. ?Support and Resources:
Manager on Duty, Knowledgebase, MyWawahub, and Associate Service Center 1800-444-9292.
5. ?Monitoring and Feedback:
Progress and providing feedback to the employees. Monthly check-ins, 60-day evaluations.
6. ?Consequences:
Call off, unless otherwise excused as described in the policy, will be counted as a full occurrence for disciplinary action. This includes Performance and attendance disciplinary action.
The correct answer and explanation is:
Here is the corrected and structured version of the document:
Employee: Lisa Fertil
Job Title: CSA
Date: March 1, 2024
Management: Lana & Yolanda
1. Attendance Issues:
- Lack of urgency upon arrival at work, spending an extended period in the breakroom (more than 5 minutes). This behavior is unacceptable and shows a lack of respect for the team.
- Tardiness is a major concern.
2. Attendance Expectations:
- Arrive to work on time.
- Before clocking in, ensure you are in the proper uniform, including but not limited to an apron, name tag, and hairnet.
3. Goals and Objectives:
- Improve punctuality by reducing tardiness within the next 30 days.
- Prompt, consistent attendance is essential for the efficient operation of our business and for providing excellent customer service.
4. Support and Resources:
- Manager on Duty
- Knowledgebase
- MyWawahub
- Associate Service Center: 1-800-444-9292
5. Monitoring and Feedback:
- Progress will be monitored with regular feedback.
- Monthly check-ins and 60-day evaluations will be conducted.
6. Consequences:
- Any call-off, unless excused per company policy, will be counted as a full occurrence for disciplinary action.
- This includes both performance and attendance-related disciplinary actions.
Explanation :
Attendance and punctuality are crucial for maintaining an efficient work environment and ensuring smooth operations. Lisa Fertil has exhibited attendance-related concerns, including tardiness and extended time in the breakroom, which impacts team productivity. Arriving late and taking extra time before clocking in affects workflow and can put additional strain on other employees.
To address these issues, clear attendance expectations have been set. Lisa must report to work on time and be fully prepared with the required uniform before clocking in. The goal is to improve punctuality within 30 days, reinforcing the importance of dependable attendance. Providing excellent customer service relies on each employee being present and ready to work when scheduled.
Support resources, including managers, knowledgebase tools, and MyWawahub, are available to assist with any challenges. Regular feedback and monthly evaluations will track Lisa’s progress. If the attendance issues persist, disciplinary action may follow, as excessive tardiness and call-offs without valid reasons disrupt workplace efficiency.
By adhering to these guidelines, Lisa can demonstrate her commitment to her role and contribute to a positive work environment. Punctuality fosters teamwork and ensures that operations run smoothly, benefiting both employees and customers.
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I have generated an image of a professional workplace setting where employees are clocking in on time, with a manager observing and providing feedback. Let me know if you need any modifications or additional details!
