What problems did the new computer system create, and what were the causes of these issues?
The correct answer and explanation is :
The introduction of new computer systems, especially in large organizations or industries, often leads to several challenges. Some common problems that these systems create include:
1. Technical Issues and System Failures:
New computer systems may experience bugs, errors, or hardware failures, leading to system crashes, downtime, and data loss. These failures can significantly disrupt business operations and cause frustration for users. For example, issues with software compatibility, hardware malfunctions, or problems in network connections often arise when new systems are deployed.
Cause: These issues typically occur due to poor testing, lack of user training, or inadequate system integration. Rushed implementation or insufficient quality assurance before launch can lead to technical difficulties.
2. Resistance to Change:
Employees and users may resist using the new system due to comfort with the old system or fear of the unknown. Resistance can lead to decreased productivity, inefficiency, and lower morale as employees may not be quick to adopt the new technology.
Cause: Human factors like fear of job displacement, lack of familiarity, and anxiety about learning new systems can cause resistance. Poor communication from management about the benefits of the new system can also contribute to reluctance.
3. Training and Skill Gaps:
Users may struggle to effectively operate the new computer system if they do not receive proper training. This results in mistakes, errors, and slower work processes, reducing the system’s effectiveness.
Cause: Insufficient training programs or resources, lack of hands-on practice, and time constraints can leave users unprepared for the transition. When new software or hardware is introduced without adequate preparation, it becomes challenging for users to learn quickly and adapt.
4. Cost Overruns:
New systems often exceed budgeted costs due to unforeseen issues such as additional hardware, software, or training needs, leading to financial strain.
Cause: Poor project management, lack of detailed planning, or unforeseen complexities in system customization can lead to costs spiraling beyond initial projections.
In summary, while new computer systems are intended to improve productivity and efficiency, they can also bring significant challenges like technical failures, resistance from employees, training difficulties, and unexpected costs. Proper planning, training, and management are essential to mitigate these problems.