Amy was scheduled for 12 intervals this week. On her first interval, she had a technical issue that prevented her from working for 15 min. This issue was reported to and diagnosed by Tech Support, in which they issued a waiver. She also looked at her schedule wrong and completely missed 3 intervals in a row. What was her CA%? Enter WHOLE NUMBERS (NO DECIMALS) ONLY USING FORMULA ON PICTURE.
30 Intervals 30 Wills catch. 900 Selected Mines 40 Mines 900 Selected Mines 860 Posted Interval Login Mines 10 Mines 4 Intervals 40 Mines not serviced arise > CA Metric 860 Toast Lateral LOW Mines + Exec Show Wise = 860 Total Wins Serviced 0 900 Selected Wines = 900 Committed Mines Belcasellab = 0.955 0.955 100 95.570 CA
The Correct Answer and Explanation is:
To calculate Amy’s CA% (Commitment Adherence Percentage) using the information provided, we must follow the correct formula based on the given scenario and the image formula (which is commonly used in platforms like LiveOps or similar systems).
🔢 Step-by-Step Breakdown:
1. Total Intervals Scheduled:
- Amy was scheduled for 12 intervals this week.
2. Intervals Missed:
- One interval was waived by Tech Support due to a technical issue. Waived intervals do not count against CA%.
- Amy missed 3 intervals in a row due to a scheduling mistake. These 3 missed intervals do count against her CA%.
So, the total number of non-waived (countable) intervals = 12 – 1 = 11.
3. Intervals Worked (Serviced):
- She missed 3 intervals.
- So, she worked 11 – 3 = 8 intervals.
✅ CA% Formula:
\text{CA%} = \left( \frac{\text{Intervals Worked (Serviced)}}{\text{Total Intervals Scheduled} – \text{Waived Intervals}} \right) \times 100 \text{CA%} = \left( \frac{8}{11} \right) \times 100 = 72.72\%
Since the question requires a whole number, we round down to the nearest whole number: CA%=72\boxed{CA\% = 72}
📘 300-Word Explanation:
Commitment Adherence (CA%) is a critical performance metric used in many remote work or independent contractor environments to measure how reliably an individual adheres to their scheduled commitments. The calculation specifically focuses on how many scheduled time intervals were actually worked, excluding those with valid waivers such as technical issues approved by support.
In Amy’s case, she was scheduled for 12 intervals during the week. However, on the first interval, she experienced a technical issue lasting 15 minutes. This issue was confirmed and waived by Tech Support. According to standard policy, any intervals waived due to verified technical issues are excluded from the denominator when calculating CA%.
Amy also mistakenly missed 3 consecutive intervals because she misread her schedule. These missed intervals were not waived, meaning they do impact her CA%. To compute her CA%, we subtract the waived interval from her total scheduled intervals (12 – 1 = 11). This leaves 11 valid intervals that count toward her CA calculation.
Out of these 11 valid intervals, Amy only worked 8 (11 – 3 missed = 8 serviced). Thus, we divide the serviced intervals by the valid scheduled intervals and multiply by 100: (811)×100≈72.72%\left( \frac{8}{11} \right) \times 100 \approx 72.72\%
As per instruction, rounding this value to the nearest whole number gives us 72%.
This calculation emphasizes the importance of accurate scheduling and logging into scheduled shifts. Even a few missed intervals without proper waivers can significantly lower a contractor’s CA%, potentially affecting their eligibility for bonuses or future scheduling.