Resistance is most likely to occur when the target
Multiple Choice
puts forth a greater level of effort than the influencer requested.
fails to complete similar tasks previously.
has ambiguous feelings about the request itself.
considers the request inappropriate or unreasonable.
experiences a shift in behavior but not attitude.
The Correct Answer and Explanation is:
The correct answer is: considers the request inappropriate or unreasonable.
Explanation:
Resistance in the context of influence refers to the opposition or refusal by a target to comply with a request, directive, or suggestion made by someone attempting to exert influence—often a manager, leader, or authority figure. Resistance is not simply a lack of compliance, but an active or passive pushback against the influence attempt.
Among the given options, the scenario where the target considers the request inappropriate or unreasonable most directly leads to resistance. This is because people are more likely to reject or oppose actions they perceive as unfair, excessive, outside their responsibilities, or violating their values or norms. If a request is viewed as lacking legitimacy or overstepping boundaries, it erodes trust and makes the target less willing to comply. For example, asking an employee to falsify a report or work excessive overtime without compensation would likely trigger resistance, as these requests would be deemed unreasonable or unethical.
Let’s briefly review why the other options are incorrect:
- Puts forth a greater level of effort than requested: This actually indicates enthusiasm or commitment, not resistance. It suggests that the individual is going above and beyond.
- Fails to complete similar tasks previously: This may indicate lack of ability, support, or training, but not necessarily resistance. The failure could be unintentional or due to other barriers.
- Has ambiguous feelings about the request: Ambivalence might delay compliance or result in minimal effort, but it is not as strong or definitive as resistance unless the person decides to oppose the request outright.
- Experiences a shift in behavior but not attitude: This describes compliance or surface-level acceptance, not resistance. The target is still following through with the behavior, even if not fully committed.
Thus, perceived inappropriateness or unreasonableness is the most direct and likely trigger of resistance.