MAP 2.0 Post-Assessment | Question 8 Technician A says to comply with MAP standards, an inspection of the vehicle’s affected system must be performed. Technician B says to comply with MAP standards, the results of the inspection must be presented to the customer. Which technician is correct? Select your answer and click “Submit.” Technician A only Technician B only Both A and B Neither A nor B Submit
MAP 2.0 Post-Assessment | Question 8 Technician A says to comply with MAP standards, an inspection of the vehicle’s affected system must be performed. Technician B says to comply with MAP standards, the results of the inspection must be presented to the customer. Which technician is correct? Select your answer and click “Submit.” Technician A only Technician B only Both A and B Neither A nor B Submit
The Correct Answer and Explanation is:
Correct Answer: Both A and B
Explanation:
The Motorist Assurance Program (MAP) is an industry-standard initiative that aims to ensure transparency, consistency, and trust in vehicle inspections, maintenance, and repairs. The MAP standards are designed to protect both the consumer and the automotive repair industry by promoting ethical behavior and uniform inspection procedures.
In the given scenario:
- Technician A states that to comply with MAP standards, an inspection of the vehicle’s affected system must be performed.
✅ This is correct. MAP requires that any recommendations for service, repair, or replacement must be based on a thorough and documented inspection of the relevant system(s). Before suggesting any work to the customer, the technician must inspect the vehicle to identify whether the condition of a part or system justifies action according to MAP guidelines. - Technician B states that to comply with MAP standards, the results of the inspection must be presented to the customer.
✅ This is also correct. Transparency is a key principle of MAP. After the inspection, the technician or service advisor must communicate the findings to the customer. This includes noting any components that are out of specification, worn, or near failure. The customer must be informed clearly whether the recommended service is “Required” (for safety or compliance) or “Suggested” (for preventive maintenance or convenience).
Therefore, both the inspection and the communication of results are essential to comply with MAP 2.0 standards. These practices ensure that customers are not misled and that recommendations are justified, helping to build trust in the automotive repair process.
Conclusion: Since both technicians are correct in their statements regarding MAP compliance, the best answer is “Both A and B.”
