A technician is diagnosing a satellite radio issue and needs to verify that the subscription is active. Where should the technician find this information? 1. TIS > Library > Reference Information > Owner’s Manual 2. Service Lane > Toolbox > Telematics 3. Service Lane > Vehicle One-View > Telematics 4. TIS > Vehicle Inquiry > Diagnostic Report 15. A technician is diagnosing a customer concern, and is not sure if a failed component is in warranty coverage. Where should the technician verify warranty coverage in TIS? 1. Service Lane > Toolbox > Warr & CP 2. Service Lane > Vehicle One-View > Warranty 3. TIS > Vehicle Inquiry > Warranty 4. Both 2 and 3 are correct
The Correct Answer and Explanation is:
Question 14:
Correct Answer: 3. Service Lane > Vehicle One-View > Telematics
Explanation:
When diagnosing a satellite radio issue, the technician must first determine whether the customer’s subscription is active. This is critical because many satellite radio problems stem not from hardware faults, but from inactive or expired subscriptions.
In Toyota’s Technical Information System (TIS), the most efficient and accurate method to check this is by navigating to Service Lane > Vehicle One-View > Telematics. This section provides real-time telematics data, including the satellite radio subscription status, activation date, and any relevant telematics features associated with the vehicle.
Other options like the Owner’s Manual (Option 1) or general Telematics under Toolbox (Option 2) do not provide vehicle-specific subscription status. The Diagnostic Report under TIS (Option 4) focuses on error codes and diagnostics, not subscription data.
Question 15:
Correct Answer: 4. Both 2 and 3 are correct
Explanation:
When verifying whether a component is under warranty, the technician must access specific tools in the TIS that detail the warranty coverage tied to the VIN (Vehicle Identification Number).
- Option 2: Service Lane > Vehicle One-View > Warranty provides a snapshot of warranty details related to the vehicle in a user-friendly format. It helps technicians quickly see which components or repairs might be covered.
- Option 3: TIS > Vehicle Inquiry > Warranty offers a more comprehensive report that includes factory warranty information, extended warranty plans, and time/mileage limitations. This is often used for deeper verification or when dealing with edge cases (e.g., coverage near expiration).
Because both options provide accurate and complementary data, Option 4 (“Both 2 and 3 are correct”) is the most accurate answer. Using both ensures technicians can confidently determine if a repair is warranty-covered, preventing unnecessary customer charges or warranty claim rejections.
