I want numerade refund my billing on 833-6863723, In the statement, free use for 1 month, after 1 month it will be charged $19.99. It’s not even been a month but it’s already been cut. I want my money back, help me
The Correct Answer and Explanation is:
Subject: Request for Refund Due to Early Billing – Free Trial Not Honored
Dear Numerade Support,
I am writing to request a refund for a recent charge of $19.99 to my account associated with the phone number 833-686-3723. When I signed up for the service, I understood that there would be a free one-month trial period, after which a fee of $19.99 would be charged only if I chose to continue.
However, I noticed that the $19.99 charge was applied to my account before the one-month trial period was completed. This appears to be an error, and I believe I have been billed prematurely. I respectfully request that this charge be refunded as soon as possible.
I did not intend to continue with the paid subscription and would have canceled the plan before the trial ended, had I been given the full trial period as promised. I ask that my account be canceled immediately to prevent further charges, and the full amount be refunded.
Please let me know if you need any additional information from me to process this refund. I appreciate your prompt attention to this matter.
Sincerely,
[Your Name]
[Your Email Address]
[Last 4 Digits of Card Used, if needed]
Explanation
Consumers often sign up for services like Numerade under the assurance of a free trial, which provides a risk-free opportunity to explore the platform. In this case, I accepted Numerade’s offer of a free one-month trial, believing I would not be charged unless I continued past the trial period. However, I was charged $19.99 prematurely, before the month had ended.
According to consumer protection standards and fair billing practices, companies offering free trials are required to honor the full trial period and give clear notice before billing. The early charge violates this expectation and undermines trust. It may also be interpreted as deceptive billing if not corrected.
I did not receive any notice that the charge would occur early. Had I known this, I would have canceled before being billed. This makes the charge both unexpected and unjustified. I’m asking for a refund not only because the charge was early, but also because I did not consent to paid services yet.
By offering the refund, Numerade can demonstrate integrity and a commitment to fair treatment. This helps preserve its reputation and reassures customers that their policies are trustworthy. I hope this issue can be resolved quickly and fairly with a full refund and cancellation of any active subscriptions.
