How can I get a refund from Chegg? I forgot I was on Chegg's automatic subscription and I got charged. I did not use it at all and I already canceled the subscription, but how can I get my money back?
The Correct Answer and Explanation is:
To request a refund from Chegg after being charged for an automatic subscription, follow these steps:
- Go to the Chegg Help Center: Visit https://www.chegg.com/contactus and sign in to your account.
- Select the topic: Choose “Subscriptions” or “Billing” as the topic related to your issue.
- Explain your situation: Clearly state that you were charged due to an automatic renewal, that you did not use the service during the billing period, and that you already canceled the subscription.
- Request a refund: Politely ask for a refund and provide the date of the charge. You may also want to attach a screenshot of the charge from your bank statement for reference.
- Wait for a response: Chegg’s support team typically responds within 24 to 48 hours. Keep an eye on your email or Chegg messages.
Explanation:
Chegg’s refund policy allows refunds under certain conditions. If you forgot about the automatic renewal and did not use the services, there is a fair chance you may be eligible for a refund, especially if you contact them shortly after the charge. Since you already canceled the subscription and did not benefit from the service, this strengthens your case.
It is important to be honest, respectful, and detailed in your request. Mention the exact date you were charged and confirm that no content was accessed or used. Companies are more likely to approve refunds when customers are prompt and transparent.
If Chegg denies the refund and you believe it is unfair, you may consider contacting your bank or credit card provider to dispute the charge. However, it is best to try resolving the issue with Chegg first.
