The statement “you’re always late” should be changed into which statement to create more effective communication? You don’t respect my time when you’re late for our appointment. You should keep your word when you agree to an appointment. You ought to be on time. I am not happy when you’re late for our appointments.
The Correct Answer and Explanation is:
The most effective way to communicate the statement “you’re always late” is to reframe it as “I am not happy when you’re late for our appointments.”
Here’s why:
- Focus on your feelings, not the person: The original statement (“you’re always late”) is accusatory and focuses on the other person’s behavior. When you say, “I am not happy when you’re late for our appointments,” you express your feelings and how their behavior affects you, which can make the conversation feel less confrontational. This approach reduces the likelihood of the other person feeling defensive.
- Constructive, not confrontational: Saying “you’re always late” can create tension because it sounds like an attack. However, expressing your unhappiness or discomfort (“I am not happy”) focuses on the impact of their actions rather than labeling them as “always” or “never” doing something wrong. This approach encourages empathy and understanding rather than resistance.
- Encourages positive change: The statement “I am not happy when you’re late for our appointments” helps the listener understand that their behavior is affecting the relationship, which can lead to a desire to improve. It opens the door to further discussion about how they can change or adjust, while keeping the focus on your needs without being overly judgmental.
On the other hand:
- “You don’t respect my time when you’re late for our appointment” might sound harsh and imply that the person doesn’t value your time, which may be perceived as an attack.
- “You should keep your word when you agree to an appointment” could feel like you’re questioning their integrity, which may also lead to defensiveness.
- “You ought to be on time” sounds more like a directive, which may not invite an open conversation.
Thus, the best option is one that reflects your feelings while keeping the conversation open and respectful.
