please someone help me to unsubscribe and get refund for my course hero. I had unsubscribe this app but they still charged me to pay . I’m using Google play / android
The Correct Answer and Explanation is:
If you’ve already unsubscribed from Course Hero through Google Play but are still being charged, here are the steps you can follow to resolve the situation and request a refund:
1. Check Your Subscription Status
First, ensure that the subscription has been successfully canceled:
- Open the Google Play Store on your Android device.
- Tap the profile icon in the top right corner.
- Go to Payments & Subscriptions and then tap on Subscriptions.
- Locate Course Hero and confirm that it is marked as “Canceled.” If it is still active, you may need to cancel it again.
2. Request a Refund
Since you were charged after unsubscribing, you can request a refund directly from Google Play:
- Go to the Google Play Refund page.
- Find the Course Hero charge in your order history and click on Report a Problem.
- Select Request a Refund or another relevant option (e.g., “I have an issue with this purchase”).
- Follow the instructions and submit the form.
If you’re unable to see the option for a refund, you may need to contact Google Play support directly.
3. Contact Course Hero Support
If you’ve canceled the subscription but are still being charged, you should also reach out to Course Hero customer support to resolve the issue:
- Visit the Course Hero Help Center for contact details.
- You can either call or send an email explaining that you’ve unsubscribed but were charged, and request a refund.
- Keep your payment details, such as the transaction ID, handy.
4. Monitor Your Account
If the refund is approved, Google Play will usually process it within 3-5 business days. Keep checking your account to ensure that the subscription is fully canceled and no additional charges are applied.
By following these steps, you should be able to stop the unwanted charges and secure a refund.
