Lisa is considered to be quite sensitive even when it is clear that someone else is trying to be constructive in terms of making suggestions as to how her reports can be improved. She often reacts to these suggestions by lashing out at the person who is making them. Lisa is exhibiting
Question Select one:
a. proxemics. b. information overload. c. channelling. d. filtering. e. defensiveness.
The correct answer and explanation is:
The correct answer is e. defensiveness.
Defensiveness is a psychological reaction that occurs when an individual feels attacked or criticized, even when the feedback or suggestions are intended to be helpful. In this case, Lisa reacts negatively and lashes out at the person offering constructive criticism, which is a classic sign of defensiveness. This emotional response typically arises from feelings of insecurity, fear, or the perception of being personally attacked. When someone is defensive, they often reject or avoid the feedback, sometimes misinterpreting it as a personal attack rather than a suggestion for improvement.
Defensiveness can be triggered by a variety of factors, including previous negative experiences with criticism, low self-esteem, or stress. It is important to differentiate between constructive feedback, which aims to improve performance or behavior, and personal criticism, which might feel more like an attack. In this scenario, Lisa perceives the suggestion to improve her reports as an attack, which causes her to lash out.
When defensiveness occurs, it can hinder effective communication and prevent growth. Instead of being open to feedback and using it as a tool for self-improvement, individuals may shut down and resist the opportunity to learn. This can create tension and conflict in relationships, particularly in work or team environments, where feedback is crucial for growth and development.
To handle defensiveness, it is helpful for both parties to approach the situation with understanding and patience. The person giving feedback can try to be gentle and clear, ensuring their suggestions are seen as constructive rather than critical. Meanwhile, the person receiving feedback, like Lisa, can work on recognizing their defensive reactions and learning how to receive criticism without personalizing it.