A sales manager wants to promote a shared vision among the staff. Considering this, the manager should
A)encourage his sales staff to think of different methods to sell a product. B) talk with his sales staff about the way they should all treat customers. C ) emphasize how using creativity can enhance the development of a learning organization. D) have some of the sales staff try one sales method and have others try another approach.
The correct answer and explanation is:
The correct answer is B) talk with his sales staff about the way they should all treat customers.
Explanation:
A sales manager aiming to promote a shared vision among the staff needs to focus on uniting the team around common goals, values, and behaviors. The most effective way to accomplish this is by having open discussions with the sales staff about how they should treat customers. This aligns the team’s approach to customer service, ensuring that everyone is on the same page in terms of customer interactions, which ultimately strengthens the company’s brand and reputation.
Focusing on how staff treats customers creates a collective sense of purpose. This shared understanding fosters teamwork, consistency in service, and a culture of mutual respect and trust between the sales team and their clients. When everyone is aligned on core values, such as customer respect, empathy, and professionalism, it improves the overall sales experience for the customer and promotes a positive, unified environment within the team.
Option A, encouraging sales staff to think of different methods to sell a product, while promoting creativity, does not specifically address the goal of promoting a shared vision. Encouraging multiple methods may lead to fragmentation or inconsistency, which can confuse customers and weaken the team’s collective effort.
Option C, emphasizing creativity to enhance the development of a learning organization, focuses more on innovation and growth within the organization, but it does not directly address the immediate goal of creating a unified vision.
Option D, having some of the sales staff try one sales method and others try another, could create division within the team, undermining the idea of shared vision and collective action.
Therefore, talking about how to treat customers is the best way to unify the team under a common, meaningful goal.