WGU C484 – Chapters 9, 10, 12, 16 Quizzes
Which of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social contact.
B) They lack clearly defined structures and roles for their members.
C) They have negligible impact on employee performance and behavior.
D) A group of people who come together to protest against a new law make up a formal group.
E) They are marked by stipulated behaviors in pursuit of organizational goals. – ✔✔They are
marked by stipulated behaviors in pursuit of organizational goals.
When the group energy is focused on the task at hand and the group is fully functional, it is said
to be in the stage of .
A) storming
B) norming
C) inertia
D) forming
E) performing – ✔✔performing
Michael is devout and very active in his church. He is also a very dedicated employee. His
manager offers him a promotion but the new role will require him to work Sundays. Michael
would like the promotion, but realizes that it would force him to miss some church activities. In
this situation, Michael is most likely to experience .
A) role conflict
B) social loafing
C) groupthink
D) role fuzziness
E) groupshift – ✔✔role conflict
Which of the following is true with regard to deviant workplace behavior?
A) It is involuntary in nature.
B) Widespread deviant workplace behavior depends on the accepted norms of the group.
C) It has a negligible adverse impact on organization as it is accepted by some employees.
D) Research on deviance at the workplace has shown that employees operating individually
engage in more deviant behaviors than those who function as a part of groups.
E) Leaving work early is an example of a property-related deviant workplace behavior. –
✔✔Widespread deviant workplace behavior depends on the accepted norms of the group.
Which of the following statements is true regarding the effect of size of the group has on the
performance of the group?
A) The size of the group does not affect the group’s overall behavior.
B) Evidence indicates that larger groups are faster at completing tasks than smaller ones.
C) As compared to smaller groups, larger groups are better in problem solving.
D) If the goal of the group is fact-finding then smaller groups are more effective than larger
groups.
E) Evidence indicates that individuals perform better in larger groups than in smaller ones. –
✔✔As compared to smaller groups, larger groups are better in problem solving.
Which of the following is an effective means of countering social loafing?
A) increasing the rewards the group is given if it succeeds
B) increasing the amount by which the group’s progress is monitored
C) ensuring that individual contributions to the group’s outcome are identified
D) increasing the size of the group
E) increasing the group’s workload – ✔✔ensuring that individual contributions to the group’s
outcome are identified
When __ is of importance in decision making, group decisions are preferred to individual
decisions.
A) acceptance of solution
B) speed
C) efficiency
D) clear responsibility
E) legitimacy – ✔✔acceptance of solution
Which of the following steps can be taken by a manager so as to minimize groupthink?
A) increasing the group size
B) encouraging group leaders to develop a stronger sense of group identity
C) preventing all team members from engaging in a critical evaluation of ideas at the beginning
D) asking the group members to first focus on the positives of an alternative rather than the
negatives