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WGU C720 Complete OA Prep Guide
1.Inputs: People, capital, material, money
2.Outputs: Services and goods
3.Sustainability: Defined broadly in operations and supply chain
management as the ethical issues an organization faces to balance
financial performance while maintaining social responsibility standards
and a responsible environmental profile.
4.VIRAL: Acronym – A framework for competitive advantage.
Viral, Inimitable, Rare, Aptitude, Lifespan.
The advantage must provide Value to consumers; it should be
Inimitable (not easily imitated), Rare, and an organization must have
the Aptitude (capability) and Lifespan (sustainability) to earn
appropriate returns on the advantage.
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5.Productivity: A mathematical calculation; it is the ratio of the outputs
achieved divided by the inputs consumed to achieve those outputs.
6.6 Types of Inventory: o Raw
Materials o Work In Progress
o Finished Goods
o Replacement Parts Inventory
o Supplies
o Transportation
7.Raw Materials: These parts and materials are obtained from suppliers
and are used in the production process.
8.Work-in-process (WIP): These are partly finished parts, components,
sub-as- semblies, or modules.
9.Finished Goods: Items are ready to ship to the customer. No more
work is required.
10.Replacement parts inventory: These are maintained to replace other
parts in machinery or equipment as those parts wear out
11.Supplies: Parts or materials are used to support the production
process but not usually a component of the product. These items, such
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as lubricant and cutting tools, are consumed in the production
process.
12.Transportation (pipeline):: The portion of inventory that is in the
process of being shipped through the distribution system.
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13.4 Types of Demand: o
Peak o Seasonal
o Unexpected
o Chase
14.Peak Demand: Demand which occurs in response to planned events
such as advertising, publicity or promotion. The release of a popular
game franchise’s latest version often causes peak demand for a few
days or weeks.
15.Seasonal Demand: Demand as shoppers adjust their purchase
velocity in line with holidays, especially Christmas. But Halloween,
Thanksgiving and even St. Patrick’s Day also create seasonal demand
for certain kinds of merchandise.
16.Unexpected Demand: Demand which occurs due to a usuallyunexpected event. For example, an underdog school may upset a
favorite during the NCAA’s basketball tournament, causing a run on
their merchandise.
17.Chase Demand: Demand that occurs when a company has to adjust
pro- duction by rates to match demand by varying the workforce and