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WGU C720 All Unit Quizzes – Operations and Supply
Chain Management
1.In most cases, companies that sell products and companies that
sell services both maintain inventories of ANS Supporting goods
2.True or False? Organizations with flexible operations respond quickly
and inexpensively to the changing needs of customers. ANS True
3.In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly
aluminum cans without changing the taste of the soda. This operations
change best illustrates how technology altered Coca-Cola’s ANS Product
design
4.True or False? Although consumers and organizations benefit from the
improved efficiency and lower product costs that result from teamoriented operations, teamwork typically results in fewer job opportunities
and lower wages for an organization’s employees. ANS False
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5.Operations managers at Putnam Computers directly facilitate the
achieve- ment of organizational goals by ANS Allocating financial
resources
6.Which term refers to the arrangement of formal relationships between
a firm’s functional areas? ANS Organizational Structure
7.True or False? Due to the pressure to compete globally, an increasing
number of firms are changing their organizational structures. Instead of
being organized by business processes, more firms are being organized
by business functions. ANS False
8.The difference between the lowest cost producer of a good and the
next-lowest cost producer of the same good is known as a(n) ANS
Relative ad- vantage
9.Operations managers rarely become involved with worker safety or
envi- ronmental pollution complaints because such ethical issues are only
han- dled by organization’s legal department. ANS False
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10.refers to the organizational issue of balancing financial profitability
with environmental responsibility. ANS Sustainability
11.Which of the following is an activity of both service producers and
goods producers? ANS Focusing on product improvement
12.Through effective operations management, a company improves
cus- tomer value by ANS Enhancing product quality
13.By applying current technology to operations management, a firm is
most likely able to ANS Make better products with fewer resources
14.If a company’s teamwork-oriented operations are managed
effectively, what is the likely result? ANS Increased product sales
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15.Operations managers primarily help a firm implement a strategy by
ANS Allo- cating resources
16.The primary reason that many firms are shifting to leaner
organizational structures is to ANS Improve decision making
17.What is a characteristic of an organizational structure based on
business processes? ANS Focusing on customer needs
18.For the last 20 years, U.S automakers have struggled to compete with
their Japanese competitors. The highly effective distribution systems,
man- agement practices, and global strategies of Toyota and Honda have
allowed these Japanese automakers to develop a in the auto industry. ANS
Rel- ative advantage
- Which ethical issue would impact an operations manager the most?
ANS –
Faulty worker safety gear
20.E-Z Delivery Service, a local delivery company, is replacing its fleet of
large delivery vans with minivans that are less expensive and use less