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WGU C720 – Operations and Supply Chain
Management Module Questions 2023
1.Choose the product below that best represents an example of a
physical good or tangible product manufactured by an organization. ANS
Smartphone
2.Choose the product below that best represents an example of a service
or intangible product provided by an organization. ANS Security
protection
3.————————-The operations within an organization produce the
goods and services that meet the demands of society and create value for
the consumers who benefit from the which are worth more to the
consumer than the total
cost of the————output
inputs
- True or False
Producers of goods and producers of services both acquire and manage
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in- puts throughout a transformation process that produces a final output.
ANS True
- True or False
Service providers do not produce products because they are not part of the
manufacturing sector. ANS False
6.Producers of goods exist in the manufacturing sector and manage the
operations for products such as ———– constructed by the Federal Highway Administration that customers value. ANS bridges constructed by
the Federal Highway Administration
(Bridges are tangible and many are constructed by some level of
government, which is part of the public sector.)
7.How does teamwork in operations benefit or add value to customers?
ANS – Teamwork in operations benefit the customer when coordinated
decisions within an organization produce high-quality products that
customer value. - True or False
High-quality outputs that add value to customers represent physical
goods, not services. ANS False - True or False
Operations in the service and manufacturing sectors operate
independently from each other in creating a value chain that ultimately
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brings products to customers. ANS False
10.Service providers and provider of goods have many similarities
be- cause . ANS some of their final products can be
considered both.
11.The management of inventory is important to producers of goods and
producers of services but . ANS a service is intangible
and thus involves no finished products
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- True or False
The management of inventory is more important to producers of goods
than producers of services. ANS False - True or False
Product design is just as important with respect to producers of
products (tangible goods) and producers of service (intangible goods).
ANS True - True or False
Operations can only add value when producing a product for profit. ANS
False (Not-for-profit organizations can add value. The value added to
products repre- sents improved wealth to society. The wealth created
or preserved by value-added operations contributes to economic
growth and makes more resources available for other wealth-creating
activities. This ultimately improves the living standard because more
wealth is created than consumed.) - Select the one that best completes the sentence.
Advances in technology can help the operations of an organization to
design and build better products and relates to . ANS both tangible
goods and intangible services. - Operations managers use technology to solve problems that can