IAHSS Complete Study Guide BUNDLE consisting of 6 (six) different types of exam questions and answers.
IAHSS SUPERVISOR TEST
What always stays constant regardless of where you work?
Change
What is the goal of managed care systems?
To control cost
Which category in the institutions organizational chart best describes line officers’
position?
Employee
A cause of negligent action against a supervisor, as well as against and institution,
may be found in ___________.
1) Hiring
2) Retention
3) Training
What are the four elements that must always be proven in a tort actions?
Duty, breach, cause and damages
What is the burden of proof a plaintiff must show in a tort cases against a
supervisor or an institution?
By a preponderance of evidence
For what reason should a supervisor document employee performance?
To bring about a change in behavior or an improvement in employee performance.
Sexual harassment is defined as what?
1) Asking for sexual favors
2) Sharing sexually oriented jokes and cartoon
3) Giving out work assignments based on sex
Intentional torts occur when someone acts ____ and violates the legally
protected rights of another.
Purposefully
Negligent tort occurs when some has a duty to act in a certain way and either fails
to act entirely or acts _______.
Incompletely
A supervisor needs to document both and performance and
behavior.
Good… Bad
Nothing in the personnel file should be a _____ to the employee.
Shock
There are several external organizations that healthcare institutions collaborate
with to maintain a safe environment. What is the common mission among them?
Continuously promote, improve, and assure health and safety
What is the objective of the Safety Management program?
Improve organizational performance, minimize accidents and injuries and reduce or
control costs for Workers’ Compensation
IAHSS Advanced – Exam
What do most security professionals agree that a primary function of the security
department in a healthcare setting should be?
Crime prevention.
Inherent Susceptibility:
A healthcare setting is a prime target for crime, because of how the business of
healthcare works.
Open access:
Healthcare institutions traditionally provide an open access environment. This
arrangement accommodates the huge numbers of people who come onto the
property on a daily basis. Once in a healthcare facility, someone can easily pose as a
visitor or contractor and go through many areas without being questioned.
Presence of Valuable Item:
A healthcare facility is susceptible to crime due to the wide variety of portable,
marketable items used and stored there. More than 3000 items purchased by
hospitals are usable in the home.
Distracted Patients and Staff:
Criminals know that patients and family members often are less aware of their
surroundings due to the medical and emotional issues with which they are dealing.
Criminals also see that the fast pace of the healthcare environment makes workers
less aware as well.
Whose personal safety is affected?
Patients: If patients are concerned for their personal well-being or the safety of
their personal property their recovery may be affected. They may decide to get
healthcare treatment elsewhere. Employees: employees with personal safety
concerns are less productive and less attentive to patients. Visitors: Visitors
concerned for their personal well-being may encourage their loved ones to seek
medical care elsewhere.
Reducing the opportunities for Crime- The triangle of crime
- The opportunity to commit crime.
- The desire or motivation to commit the crime.
- The ability to commit crime.
Of the 3 components, desire and ability are for the most part, beyond the control of
the security professional.
Reducing the opportunity for crime is the key to crime prevention.
Crime prevention
Crime prevention is the anticipation, recognition, and appraisal of a crime risk and
the initiation of some action to remove or reduce it.
Preventing Crime through physical security planning
To adequately protect a healthcare environment and prevent crime a
comprehensive security plan must be developed. Its scope must extend to the
following:
1-Protecting Personnel,
2-Protecting Information,
3-Protecting the Physical Plant.
Layers of protection:
- The perimeter barrier.
- Barriers at the buildings’ exteriors.
- Interior controls.
Perimeters
The first line of defense is a perimeter barrier. A perimeter barrier defines the line
or outside perimeter of the site. It can be either structural or natural. An example of
structural perimeter barrier is a chain-link fence. An example of a natural barrier is
a row of trees.
Exteriors
The second line of defense is at the buildings’ exteriors: the top, sides and bottom of
each building. Doors, windows, skylights, and fire escapes provide this defense.
Interiors
The third line of defense is interior controls. Included are the internal operations of
the protected site and the security personnel who protect the environment. Many
items comprise the interior control system. Lock and key systems, access control,
systems (card, biometrics, etc.) alarms, cameras, good policies and procedures, and
proper training examples.
New employees
New employee orientation is a vital first step to generate employee involvement in
support of the security program. Security’s involvement in new employee
orientation begins a relationship between the security department and employees
that must be nurtured and maintained.
Key messages; when and what to report
Urge new employees to report the following safety and security concerns
immediately upon discovery. Suspicious Persons and safety deficiencies.
IAHSS BASIC TRAINING FOR
HEALTHCARE SECURITY OFFICERS
Which of the following is NOT one of the classifications of healthcare organizations
in Chapter one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare.
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility.
B. Mostly female staff.
C. High percentage of technical and professional staff.
D. Publicly accessible and many doors must remain open.
The basic structure of a typical healthcare organization resembles a
A. Circle
B. Pentagon
C. Pyramid
D. Straight line
The most primary overriding concern of any security department should be
A. Its image
B. The safety and well-being of anyone in the facility
C. The goals and mission if the entity employing the security services
D. Cost-effectiveness
Which accreditation body provides standards to address Environment of Care,
Emergency Management, and Life Safety in the healthcare environment?
A. The Joint Commission (TJC)
B. Occupational Safety and Health Administration (OSHA)
C. National fire and Protection Association (NFPA)
D. American Society of Healthcare Engineers (ASHE)
According to IAHSS Hospital Crime Survey, assaults have
A. Increased
B. Decreased
C. Remained the same
D. Become less violent
What are the two types of criminal acts?
A. Burglaries and Felonies
B. Misdemeanors and Felonies
C. Larceny and Misconduct
D. Misdemeanors and Larceny
Business offices are often measured by:
A. Diagnosis-related groups (DRGs)
B. The admission process
C. Accounts receivable days (A/R days)
D. The physician survey
Which of the following is a security issue for employees of support or ancillary
services?
A. Well-staffed during the day
B. Isolated at night
C. Mix of certified and non-certified employees
D. Located in the center of the facility
Which of the following defines property risk:
A. Lawsuits brought about by action or inaction, including negligent security or
safety hazards
B. Loss of staff due to perception of an unsafe environment
C. The healthcare organizations inability to perform one or many of its normal
functions, leading to the inability to generate income
D. Damage, theft, or vandalism to buildings, equipment, and supplies
What three components make up the Access Control Triad?
A. Identification systems, staff education & training, badging
B. Identification systems, staff education & training, physical security safeguards
C. Staff education & training, video surveillance, physical security safeguards
D. Identification systems, proprietary logo usage, staff education & training
What two things should be used regardless of the type of vehicle patrol used?
A. Helmets and preventative maintenance programs
B. Preventative maintenance programs and sift-by-shift inspections
C. Supervisor inspections and helmets
D. Battery maintenance and inspections
Which of the following is NOT one of the three basic purposes of the Incident
Command System?
A. Assuring the safety of responders and others
B. Assuring achievement of tactical objectives
C. Assuring efficient use of resources
D. Assuring constant communication between agencies
Standard precautions are a set of precautions that the CDC had called for in order
to minimize the risk of infection. Which of the following is NOT covered under
standard precautions?
A. Blood and body fluids
B. Mucous membranes
C. Non-intact skin
D. Sweat
Which is the best method to control a bomb threat?
A. Wait for the threat to come in and see what happens
B. Call the public health department to handle
C. Relax because it is probably a hoax
D. Prepare before the threat is received
The Joint Commission (TJC) requires how many disaster drills each year?
A. Three
B. One
C. Two
D. Six
The measurable indications that workplace violence programs should include are:
A. Employee surveys, prior incidents, independent reviewers
B. Independent reviewers, opinions of elected officials, prior incidents
C. Employee surveys, environmental considerations, prior incidents
D. Employee surveys, independent reviewers, engineering input
Which of the following is NOT a misdemeanor?
A. Simple assault
B. Trespass
C. Burglary
D. Vandalism
According to statistics published by the National Association of Security
Companies, how many states have NO regulations for security officers?
A. Twelve
B. Ten
C. Five
D. Eight
Which organization requires the hospital to train forensic staff?
A. Occupational Safety and Health Administration (OSHA)
B. Environmental Protection Agency (EPA)
C. The Joint Commission (TJC)
D. National Fire and Protection Association (NFPA)
IAHSS Basic Training Exam Q & A
Combining ongoing training with professionalism, job interest, and ethical behavior
prepares you to?
Step in when opportunities for advancement occur
Good customer service is a key to gaining repeat customers and?
Employee satisfaction
The term “professionalism” refers to an individual or group of individuals who have
all of the following EXCEPT?
Seniority
Which is NOT an authority having jurisdiction over a healthcare facility that
requires compliance with NFPA codes?
Local law enforcement officials
The order in which these interactive sensory processes affect each other can be
described by the model?
Observations, perceptions, and memory
It is importance for healthcare organizations to maintain their Joint Commission
accreditation to avoid losing?
Government-funded patient reimbursement
After an officer uses a protective spray or foam?
The suspect becomes the responsibility of the security officer
When responding to a duress/panic alarm, the security officer should?
Wait for law enforcement to arrive before doing anything
Carrying a flashlight during the day is?
Just as important as having one at night
All patients planning a stay in the facility should?
Be told to leave their valuables at home
A security officer can improve and enhance their powers of observation on patrol by?
Using all of their senses
All of the following are things security officers need to know when responding to a
chemical emergency EXCEPT?
Non-hazardous materials that are in the area
The basic organizational structure of the typical healthcare organization resembles
a?
Pyramid
The best way to advocate and promote the growing, challenging, and exciting field
of security is through?
Direct involvement in outreach activities
To help prevent infant abductions, a facility must
Foster a team effort by the entire staff
An investigation report should NOT
Express the report writer’s attitude and opinion
Many authorities on terrorism use the “ Signs of Terrorism” as an
educational tool.
Eight
The third stage of a fire is?
Flame
Hospitals can help protect medical records employees by implementing all of the
following EXCEPT?
Replacing key locks with card readers
The letter C in the acronym RACE means?
Contain
The most common areas a missing patient will turn up at are?
Cafeterias and entrance doors
The fire triangle represents the combination of_____________________ elements
that must be present for a fire to exist?
Three
Two of the federal regulations and standards that every healthcare security officer
should be aware of are ________________________ and
________________________________.
OSHA and HIPPA
There have been __ documented cases of infant abductions from 1983 to
June 2014
132
Which of the following is NOT typically found in a patient’s medical records?
Salary
An action NOT common to potential infant abduction is?
Previous conflict with mother about infant’s care
Security must be familiar with each?
Special security procedures
Healthcare employees should be familiar with what two provisions of the HIPAA
law?
Privacy and security rules
A good report writer has three attributes represented by the letters ASK, the skills
are?
Attitude, skills, and knowledge
Which of the following is NOT considered an abusive technique when interrogating
a suspect?
Giving Miranda warnings
The profile of a typical infant abductor includes the following characteristics
EXCEPT?
Have a criminal history
IAHSS Advanced Pretest
When responding to incidents involving violence, officers should?
Only attempt a solo Intervention when an immediate life-threatening is present
and intervention does not pose undue risk to the officer or others
When an urgent call is received and little or no information is known, officer should
do all of the following, except?
Maintain radio silence
What is the primary role of a security officer in crime prevention?
Reduce the opportunity for a person to commit a crime
Crime prevention is the anticipation, recognition, and Appraisal of a crime risk. It
also involves what?
Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance
tour?
Correct them immediately
What is the purpose of crime analysis?
Identify problems and develop strategies to reduce problems
Which of the following is easier in more cost-efficient for an institution?
Building in security systems during building design
One of security primary responsibilities after a critical incident is controlled, is to?
Preserve the scene and gather evidence
You have a pivotal role in advancing the professional standing of healthcare
security and safety by?
Adhering to the IAHSS code of ethics
One way to overcome the image of an uncaring officer is to?
Respond to service calls quickly
Four legal elements are considered in determining negligence?
Legal Duty, Breach of Duty, Proximate cause, and Damages or injury
Employees should be aware of their surroundings and familiarize themselves with
regular employees so they can question unknown persons. When faced with an
unknown person, the employee should?
Offer help and notify the supervisor of suspicious activity or an unsatisfactory reply
The responsibility to seek out and take advantage of training opportunities belongs
to the?
Individual officer
Healthcare facilities that provide __ customer service motivate customers to tell
others about these organizations
Excellent
Process improvements in customer service can be measured how
All of the above (Benchmarking, Surveys, Monitoring performance,
Service standards)
IAHSS Basic Officer Certification Q & A
You cannot effectively patrol a facility unless you are:
a. Are looking good
b. Are prepared
c. Are finished eating
d. Have your radio
Which organization requires the hospital to train forensic staff?
a. Occupational Safety and Health Administration (OSHA)
b. Environmental Protection Agency (EPA)
c. The Joint Commission (TJC)
d. National Fire and Protection Association (NFPA)
Which of the following is a physical environment consideration, as defined by the
Joint Commission?
a. Staffing competency
b. Medical records
c. Life safety
d. Patient privacy
A protection order is designed to do what?
a. Provide a legal mechanism to enforce no contact between victim and assailant
b. Begin the process of reconciliation between victim and assailant
c. Protect the physical wellbeing of the victim
d. Both A and C
Security officers face sanctions under criminal law if they violate the constitutional
or civil rights of a party or engage in criminal acts. The sanctions are in which two
areas?
a. Constitutional and Civil Rights
b. Judicial and Constitutional Rights
c. Civil and Judicial Rights
d. Civil and Personal Rights
Which answer best describes security’s role in a workplace violence program?
a. Security is the sole department responsible for the workplace violence program
b. Security has virtually no role in the workplace violence program
c. Workplace violence programs are a partnership between security and many other
healthcare disciplines
d. State and federal governments dictate the role of security in workplace violence
programs
Which of the following best describe de-escalation techniques:
a. Do not provide limits
b. Do not spend time listening to the individual
c. Use listening skills and respond in a way that shows empathy
d. Both A and B
Which of the following is NOT a valid assumption when developing a plan for
response to a civil disturbance?
a. Availability of adequate staffing may be affected
b. Planning and coordination will be an ongoing activity
c. Outside services such as transportation and deliveries will not be affected
d. Needed response by police and fire may be delayed
Who should handle any demonstrator action on public sidewalks or streets?
a. Administration
b. Security
c. Facility personnel
d. Local law enforcement
During a disturbance, which of these is a critical action to be taken by the facility?
a. Control access and validate all entering the building as necessary
b. Lock all doors so no one can leave or enter
c. Allow free access to building as if business as usual
d. Validate those entering the building only
Which of these is an example of an internal event that could affect your medical
center?
a. Loss of electricity
b. Major vehicle accident
c. Severe weather
d. Wild land fires
Which of these is NOT a community planning partner regarding the healthcare
organization’s emergency program?
a. Health department
b. Sheriff’s office
c. Local fire department
d. Local TV station
Which of these does The Joint Commission deem a critical area of the emergency
management plan?
a. Communication
b. Food
c. Mortuary
d. Decontamination
Which of these are required in exercising the organization’s emergency
management plan?
a. Monthly testing
b. Two exercises yearly
c. An exercise with actual patients
d. An exercise using a medical evacuation helicopter
Which of these is an operational function of security officers during emergency
situations?
a. Patient treatment
b. Crowd control
c. Spokesperson to the media
d. Initiation of facility evacuation