UHC Ethics and Compliance 2022
What type of events must an agent report to UnitedHealthcare?
-Informal marketing,/sales events only
-Formal and informal marketing/sales events
-Formal marketing/sa[es events only
-Marketing/sales events (formal and informal) and educational events
(ANS – Formal and informal marketing/sales events
When completing an enrollment application in LEAN, why is an agent
prohibited from entering his or her own email address in a field
available for the consumer’s email address?
-The consumer/member would not receive plan related correspondence intended
for him/her.
-The agent may experience commission payment processing issues.
-The enrollment application may be denied.
(ANS – The consumer/member would not receive plan related correspondence
intended for him/her.
Which election period runs from October 15 to December 7 and
allows consumers to elect to join a Medicare Advantage Plan or
switch to a different plan?
-Annual Election Period (AEP)
-Special Election Period (SEP)
-Open Enrollment Period (OEP)
-Initial Coverage Election Period (ICEP)
(ANS – AEP
Which of the following materials is an agent NOT permitted to display and/or
distribute at a marketing/sales event?
-Generic business reply cards for Medicare products.
-Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
-5-dollar gift cards to an in-network pharmacy.
-Pens and notepads that contain the agent’s contact information.
(ANS – 5-dollar gift cards to an in-network pharmacy.
Kira has scheduled an appointment and obtained a Scope of
Appointment (SOA) form to discuss Medicare Advantage Plans with a
consumer. When she arrives at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should Kira do?
-Ask the consumer’s friend to leave since the friend had not scheduled the
appointment.
-Before Kira can start the appointment with both consumers, she must ask the
consumer’S friend to complete an SOA.
-Ask the consumer’s friend to complete the SOA and schedule a separate
appointment.
-Tell the consumer that you will come back another day,
(ANS – Before Kira can start the appointment with both consumers, she must ask
the consumer’S friend to complete an SOA.
Educational events allow for which of the following to occur?
-Provide objective information about the Medicare program and/or health
improvement and wellness.