IAHSS (full study guide) Questions and
Answers Rated A
Which of the following is NOT one of the classifications of healthcare organizations in Chapter
one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare. ✔✔D. Individual healthcare.
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility.
B. Mostly female staff.
C. High percentage of technical and professional staff.
D. Publicly accessible and many doors must remain open. ✔✔C. High percentage of technical
and professional staff.
Which of the following is usually at the top of the organizational chart?
A. Board of Directors.
B. Department leaders.
C. Assistant administrators.
D. Vice presidents. ✔✔A. Board of Directors
Which of the following statements best describes employees?
A. Medical staff contracted by the facility.
B. All staff directly employed by the facility.
C. Volunteers who donate their time.
D. Contracted persons. ✔✔B. All staff directly employed by the facility.
Security uses senior management’s endorsement to build what kind of program?
A. Strong and effective.
B. A program that works in a small part of the facility.
C. Generally effective.
D. Strong and simple. ✔✔A. Strong and effective.
How should friendships and inter-personal relationships between security officers and staff
members from other departments be treated?
A. Discouraged.
B. Encouraged.
C. Encouraged but monitored.
D. Encouraged, but security staff educated about ethics and avoiding favoritism. ✔✔D.
Encouraged, but security staff educated about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost-effectiveness within an
organization?
A. Crime analysis.
B. Risk assessments.
C. Bench-marking.
D. Evaluation surveys. ✔✔C. Bench-marking.
What should the most primary overriding concern of any security department be?
A. Its image.
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services.
D. Cost-effectiveness. ✔✔B. The safety and well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times?
A. Good observation skills.
B. good communication skills.
C. Tolerance.
D. All of the above. ✔✔D. All of the above.
Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may
know very little about vendor’s background.
B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or
contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products that could be targeted for theft. ✔✔A.
Vendors often have access to sensitive areas yet staff of the healthcare organization may know
very little about vendor’s background.
In the patient- and family-centered care philosophy, who determines which individuals are part
of the patient’s family?
IAHSS Basic Officer Certification
Questions and Answers with Complete
Solutions
The basic structure of a typical healthcare organization resembles a
a. Circle
b. Pentagon
c. Pyramid
d. Straight line ✔✔b. Pyramid
The most primary overriding concern of any security department should be
a. Its image
b. The safety and well-being of anyone in the facility
c. The goals and mission if the entity employing the security services
d. Cost-effectiveness ✔✔b. The safety and well-being of anyone in the facility
Which accreditation body provides standards to address Environment of Care, Emergency
Management, and Life Safety in the healthcare environment?
a. The Joint Commission (TJC)
b. Occupational Safety and Health Administration (OSHA)
c. National fire and Protection Association (NFPA)
d. American Society of Healthcare Engineers (ASHE) ✔✔a. The Joint Commission (TJC)
According to IAHSS Hospital Crime Survey, assaults have
a. Increased
b. Decreased
c. Remained the same
d. Become less violent ✔✔a. Increased
What are the two types of criminal acts?
a. Burglaries and Felonies
b. Misdemeanors and Felonies
c. Larceny and Misconduct
d. Misdemeanors and Larceny ✔✔b. Misdemeanors and Felonies
Business offices are often measured by:
a. Diagnosis-related groups (DRGs)
b. The admission process
c. Accounts receivable days (A/R days)
d. The physician survey ✔✔c. Accounts receivable days (A/R days)
Which of the following is a security issue for employees of support or ancillary services?
a. Well staffed during the day
b. Isolated at night
c. Mix of certified and non-certified employees
d. Located in the center of the facility ✔✔b. Isolated at night
Which of the following defines property risk:
a. Lawsuits brought about by action or inaction, including negligent security or safety hazards
b. Loss of staff due to perception of an unsafe environment
c. The healthcare organizations inability to perform one or many of its normal functions, leading
to the inability to generate income
d. Damage, theft, or vandalism to buildings, equipment, and supplies ✔✔d. Damage, theft, or
vandalism to buildings, equipment, and supplies
What three components make up the Access Control Triad?
a. Identification systems, staff education & training, badging
b. Identification systems, staff education & training, physical security safeguards
c. Staff education & training, video surveillance, physical security safeguards
d. Identification systems, proprietary logo usage, staff education & training ✔✔b. Identification
systems, staff education & training, physical security safeguards
What two things should be used regardless of the type of vehicle patrol used?
a. Helmets and preventative maintenance programs
b. Preventative maintenance programs and sift-by-shift inspections
c. Supervisor inspections and helmets
d. Battery maintenance and inspections ✔✔b. Preventative maintenance programs and sift-byshift inspections
Which of the following is NOT one of the three basic purposes of the Incident Command
System?
a. Assuring the safety of responders and others
b. Assuring achievement of tactical objectives
c. Assuring efficient use of resources
Basic IAHSS Training Complete 6th
Edition 338 Questions and Answers
Already Passed
The privacy of medical records is protected by? ✔✔Federal law
In preparing for trial, which one of the following items is least critical? ✔✔Public speaking
The most common way for a fire spreads is by? ✔✔A flame contacting new fuel
A significant amount of personal information on employees is kept? ✔✔In their own
departments
An underlying factor in many security officers interactions with visitors is? ✔✔The emotional
state of the visitor
Which of the following is NOT a valid/key assumption in a written civil disturbance response
plan? ✔✔Access to the facility will not be affected
One way terrorists may test the security of a facility is to? ✔✔Move into a sensitive area and
observe the response
Which is NOT a type of Intensive Care Unit? ✔✔Dialysis
A hospital’s security department is considered? ✔✔Support Unit
Legally, a patient’s medical record is the property of the? ✔✔Patient and healthcare organization
Badges of staff allowed access to the infants are often? ✔✔Colored Coded
Signs in parking areas should be posted, visible, and appropriate for? ✔✔Handicapped access
Usually citizen’s protests are about? ✔✔Social or political
Being able to operate properly security equipment is? ✔✔Of utmost importance to day-to-day
operations
When police request to locate an employee they wish to question or serve with warrant, security
should? ✔✔Summon the employee to a private area and notify administration
What ability or skill is most likely to achieve success in a potentially violent situation? ✔✔Deescalation
Which BEST describes the six fundamental answers all investigations seek? ✔✔Who, What,
When, Where, Why, How
A person may be assigned one or several job action sheet assignments depending on? ✔✔The
scale of the incident
All computers in the entire hospital are linked through? ✔✔Information systems
The security officer’s notebook contains? ✔✔Observations and facts
The individual right to come together with others to express , promote, pursue, and defend
common interests refers to? ✔✔Freedom of assembly
The incipient stage of a fire produces ✔✔Tiny, combustible particles
How many critical areas must an organization’s Emergency Plan address? ✔✔Six
When a search of an employee’s locker has been authorized, it should be conducted in the
presence of the employee and a member of? ✔✔Human Resources
Which of the following are considered the two major roles of a security officer in preventing
workplace violence? ✔✔Deterrence and emergency response
On routine patrol you find an unattended drug chart with the keys in the lock. You should first?
✔✔Notify the Nursing Supervisor
A two-way radio is? ✔✔The most important item of equipment an officer carries
One of the reasons healthcare organizations have put more emphasis on public relations is?
✔✔Escalating healthcare costs combined with reductions in government funding
IAHSS Questions and Answers Graded A
Schedule I Substances ✔✔LSD, Herion, and Methaqulone
Schedule II Substances ✔✔Morphine, Fentanyl, cocaine, methadone, and meperidine (Demerol)
Schedule III Substances ✔✔Anabolic Steroids, Codeine, combinations with Hydrocodone, or
Oxycodone (the pain medications OxyContin, Percodan, Vicodin, and Percocet, Tussionex
Suspension cough syrup, and paregoric.
Schedule IV Substances ✔✔Darvon, Valium, Xanax, and Phenobarbital.
Schedule V Substances ✔✔Cough medications with codeine, and diarrhea medications,
combining diphenoxylate and atropine.
Fire Triangle ✔✔Fuel, Heat, Oxygen
Seven Signs of Terrorism ✔✔1. Surveillance 2. Suspicious questioning, 3. Test of Security, 4.
Acquiring supplies and assets, 5. Suspicious people or activity, 6. Dry runs, 7. Deploying assets
and getting into positions.
Bomb Threat Plan: Basic Steps ✔✔1. Take preventive measures, 2. Establish authority-via
Incident Command, 3. Gather as much information as possible as the threat is received, 4. Search
for the Bomb, 5. Evacuate, as appropriate, 6. Terminate response, 7. Document and debrief.
Three main security preventive measures to deter those who would bring a bomb to your facility
✔✔1. Control access by locking sensitive areas (e.g. computer rooms, air handlers, boiler rooms,
telecommunication areas, and loading docks. 2. Use deterrents such as lighting, fences, cameras,
and detection devices. 3. Identify suspicious individuals and their behaviors.
Communication Do’s and Don’ts during a bomb search ✔✔1. Do use the existing telephone
system or 2. runners, but not with cell phones or two way radios. Don’t use Cell phones or two
way radios because they can detonate the bomb.
Questions on the Telephone Bomb Threat Checklist ✔✔1. When is the bomb going to explode?
- Where is the bomb? 3. What does it look like? 4. What kind of bomb is it? 5. What will cause
it to explode? 6. Why was the bomb placed? 7. Where are you calling from? 8. What is your
name? 9. What is your address? 10. Why are you calling me? 11. Why would you want to hurt
innocent people
Emergency Operations Plan serves what 3 purposes ✔✔1. Provides a written plan to guide the
facility’s respose to the emergency. 2. Outlines the organizational structure for managing the
response. 3. Outlines how the organization will deal with 6 critical areas identified by the Joint
Commission.
Emergency Plan’s 6 critical areas. ✔✔1. Communications 2. Resources and assets 3. security and
safety 4. staff 5. Utilities 6. Patient Care
The Joint Commission requirements on exercises to the emergency plan ✔✔1. At least 2
exercises must be completed a year. 2. One exercise per year must provide for an influx of
simulated patients. 3. One excercise per year must be participation in a community-wide
exercise. 4. One exercise per year must be an escalating event in which the community is not
able to support the healthcare facility. 5. An actual emergency response may be substitued for an
exercise.
Common Causes and Effects of Civil Disturbances ✔✔Civil disturbance-also called civil
disorder or civil unrest-is a general term used by law enforcement to describe disturbances of a
group.
Freedom of Assembly ✔✔Freedom of assembly is the individual right to come together with
other individuals to collectively express, promote, pursue, and defend common interests.
Civil Disorder ✔✔Civil Disorder is a public disturbance by three or more people involving acts
of violence that cause immediate danger, damage, or injury to others or their property.
Security’s Role during Civil Disturbance ✔✔1. To protect the perimeter of the facility. 2. To
ensure clear access for emergency vehicles, employees, patients, visitors , and deliveries.
Response Plan ✔✔Needed to effectively manage and minimize the potential for negative
outcomes and developing the framework needed to respond to a civil disturbance.
Key Assumptions to Address in the Written Response Plan ✔✔1. Disturbances will adversely
effect facility operations. 2. Access to the facility will affected: patients and employees will have
difficulty reaching the facility; delivery of supplies will be difficult. 3. Response by the police
and fire to the facility may be delayed and will likely be under-resourced at first. 4. Availability
or adequate staffing may be affected. 5. Facility-wide lockdown with restricted access will be
implemented. 6. Media will be present and may need to be controlled and managed in a separate
location. 7. Planning and coordination will be an ongoing activity based on the changing nature
IAHSS Advanced Training for Healthcare
Security Personnel 4th Edition Already
Passed
What is the primary role of a security officer in crime prevention? ✔✔Reduce the opportunity
for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what? ✔✔Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour?
✔✔Correct them immediately.
What is the purpose of crime analysis? ✔✔Identify problems and develop strategies to reduce
the problems.
Which of the following is easier and more cost efficient for an institution? ✔✔Building in
security systems during the building design.
Healthcare facilities that provide ___ customer service motivates customers to tell
others about these organizations. ✔✔Excellent
Process improvement in customer service can be measured how? ✔✔Surveys, Monitoring
Performance, Benchmarking, and Service Standards.
can be an excellent way to measure customer service and improve performance.
✔✔Feedback
What are elements in improving customer service? ✔✔Identify Customers, Attitude,
Communication and Training.
Communication is ___. ✔✔93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and the owner’s
experience at other locations? ✔✔Totality of circumstances.
The major source of premise liability in healthcare is from _ . ✔✔Slips and falls.
IAHSS BASIC TRAINING FOR
HEALTHCARE SECURITY OFFICERS
LATEST 2023 100% PASS
Which of the following is NOT one of the classifications of healthcare organizations?
A. Proprietary or for-profit
B. Not for-profit
C. Government-supported
D. Individual healthcare ✔✔D. INDIVIDUAL HEALTHCARE is NOT one of the
classifications of healthcare organizations.
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open ✔✔C. HIGH PERCENTAGE OF
TECHNICAL AND PROFESSIONAL STAFF is NOT a risk issue for healthcare.
Which of the following is usually at the top of the organizational chart?
A. Board of directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents ✔✔A. BOARD OF DIRECTORS is usually at the top of the organizational
chart.
Which of the following statements best describes employees?
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
C. Volunteers who donate their time
D. Contracted persons ✔✔B. ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best
describes employees.
Security uses senior management’s endorsement to build what kind of a program?
A. Strong and effective
B. A program that works in a small part of the facility
C. Generally effective
D. Strong and simple ✔✔A. Security uses senior management’s endorsement to build a
STRONG AND EFFECTIVE program.
How should friendships and inter-personal relationships between security officers and staff
members from other departments be treated?
A. Discouraged
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about ethics and avoiding favoritism ✔✔D.
Friendships and inter-personal relationships between security officers and staff members from
other departments should be ENCOURAGED, BUT SECURITY STAFF EDUCATED ABOUT
ETHICS AND AVOIDING FAVORITISM.
Which of the following allows a department to assess its cost-effectiveness within an
organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys ✔✔C. BENCHMARKING allows a department to assess its costeffectiveness within an organization.
What must the primary overriding concern of any security department be?
A. Its image
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services
D. Cost-effectiveness ✔✔B. The safety and well-being of anyone in the facility must the primary
overriding concern of any security department .
Which of the following are skills a security professional should have and use at all times?
A. Good observation skills
B. Good communications skills
C. Tolerance
D. All of the Above ✔✔D. ALL OF THE ABOVE: A security professional should have and use
GOOD OBSERVATION SKILLS, GOOD COMMUNICATIONS SKILLS AND TOLERANCE
at all times.
Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may
know very little about vendors’ backgrounds
Basic IAHSS Questions and Answers
Already Passed
1-1 Which of the following is NOT one of the classifications of healthcare organizations
discussed in this chapter?
A. Proprietary or for profit
B. Not-for-profit
C. Government-supported
D. Individual healthcare ✔✔D (Individual healthcare 1-2,3)
1-2 Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
B. Mostly female staff
C High percentage of technical staff
D. Publicly accessible and many doors must remain open ✔✔C. (High percentage of technical
and professional staff 1-4)
1-3 Which of the following is usually at the top of an organizational chart?
A. Board of Directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents ✔✔A (Board of Directors 1-5)
1-4 Which of the following statements best describes employees?
A. Medical Staff contracted by the facility
B. All staff directly employed by the facility
C. Volunteers who donated their time
D. Contracted persons ✔✔A (Medical staff contracted by the facility 1-6)
1-5 Security uses senior management’s endorsement to build what kind of program?
A. Strong and effective
B. A program that works in a small part of the facility
C. Generally effective
D. Strong and simple ✔✔A (Strong and effective 1-10)
2-1 How should friendships and interpersonal relationships between security officers and staff
members from other departments be treated?
IAHSS SUPERVISOR QUESTIONS AND
ANSWERS ALREADY PASSED
What always stays constant regardless of where you work? ✔✔Change
What is the goal of managed care system? ✔✔To control coast
Which category in the instruction’s organizational chart best describes line officer’s position?
✔✔Employees
What is the most important factor in being a security supervisor? ✔✔Honesty and Integrity
Who makes most of the critical security decisions in the organization? ✔✔Security Supervisor
What are the two distinct sides of a supervisor’s work? ✔✔Personnel and tasks
Which of this is not a task assigned for the Supervisor? ✔✔Budget
What is the single secret to keeping employees content? ✔✔Take care of the little things
Which of these is one of the most important activities that managment has in dealing with
security employees? ✔✔Communication
Which of the following is one of the benefits of recognizing employees? ✔✔Promotes teamwork
and appreciation
Which of the following principles is not consistant with progressive discipline? ✔✔Punitive
action
When administering progressive discipline a supervisor must do what? ✔✔Is not permitted to
repeat steps
Which of the following describes the two basic categories of authority? ✔✔Formal and Informal
The chain of command is often described by which term? ✔✔Unbroken line of authority
IAHSS TEST QUESTIONS AND
ANSWERS GRADED A
What can be done to deter a child abductor in a unit ✔✔Make eye contact
What is the typical reason why a crowd would gather in a healthcare environment ✔✔Pandemic
What isn’t an example of support service ✔✔Environmental service
What is the most common type of patrols ✔✔Foot patrols
Which of the following does community patrolling increase ✔✔Officer visibility and
accountability
What is the third stage of fire development ✔✔Flame
Reasonable force is seen as the amount of force necessary to stop the action… ✔✔And
reasonable for the circumstances
IAHSS Basic Questions and Answers
Already Passed
Which of the following is NOT one of the classifications of healthcare organizations discussed
in this chapter? (begin chapter 1) ✔✔Individual Healthcare
Which of the following is NOT a risk issue for healthcare? ✔✔Mostly female staff
Which of the following is usually at the top of the organizational chart? ✔✔Board of Directors
Which of the following statements best describes employees? ✔✔All staff directly employed by
the facility
Security uses senior management’s endorsement to build what kind of program? ✔✔Strong and
effective
How should friendships and interpersonal relationships between security officers and staff
members from other departments be treated? (begin chapter 2) ✔✔Encouraged, but security staff
educated about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost effectiveness within an
organization? ✔✔Benchmarking
What should the most primary overriding concern of any security department be? ✔✔The safety
and well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? ✔✔All
of the above (Good observation skills, good comm skills, tolerance)
Why are vendors potentially a high security risk to a healthcare facility? ✔✔Vendors often have
access to sensitive areas yet staff of the healthcare organization may know very little about
vendors’ backgrounds.
In the patient and family centered care philosophy, who determines which individuals are part of
the patient’s family? ✔✔The patient, provided he or she is developmentally mature and
competent to do so.
IAHSS Advanced Pretest Questions and
Answers Graded A
Security departments are judged on what they do to ✔✔Proactively prevent incidents
a good crime prevention program uses perimeter barriers, building exteriors, and interior controls
to create ✔✔layers of protection
employee involvement in crime prevention starts with ✔✔new employee orientation
appearing professional, friendly, approachable and positive are the basis for your ✔✔attitude
to make good decisions on the job, you must ✔✔take care of yourself on and off the job
the best way to achieve enhanced customer service is by using what method to exceed the
expectations of the customer ✔✔multi-tiered approach
customers value reliability and ✔✔competence
premise liability refers to the legal responsibility ✔✔property owner owes to persons on the
property
what approach should be followed to determine appropriate protective measures and security and
safety for off campus facilities ✔✔security inspections and risk assessments
Healthcare organizations are perhaps at a greater risk for slip and fall due to ✔✔medical
conditions limit Mobility
what answer best describes the Broken Window Theory ✔✔neglect in an area creates the
impression that no one cares
the four most common methods of Patrol are ✔✔foot, K-9, bicycle, and motorized
one of several advantages to foot patrol is ✔✔providing a visible deterrent to crime
a major disadvantage to foot patrol is ✔✔the opportunity to socialize excessively
IAHSS ADVANCED Questions and
Answers Rated A
What do most security professionals agree that a primary function of the security department in
a healthcare setting should be? ✔✔Crime prevention.
Inherent Susceptibility: ✔✔A healthcare setting is a prime target for crime, because of how the
business of healthcare works.
Open access: ✔✔Healthcare institutions traditionally provide an open access environment. This
arrangement accommodates the huge numbers of people who come onto the property on a daily
basis. Once in a healthcare facility, someone can easily pose as a visitor or contractor and go
through many areas without being questioned.
Presence of Valuable Item: ✔✔A healthcare facility is susceptible to crime due to the wide
variety of portable, marketable items used and stored there. More than 3000 items purchased by
hospitals are usable in the home.
Distracted Patients and Staff: ✔✔Criminals know that patients and family members often are
less aware of their surroundings due to the medical and emotional issues with which they are
dealing. Criminals also see that the fast pace of the healthcare environment makes workers less
aware as well.
Whose personal safety is affected? ✔✔Patients: If patients are concerned for their personal well
being or the safety of their personal property their recovery may be affected. They may decide to
get healthcare treatment elsewhere. Employees: employees with personal safety concerns are less
productive and less attentive to patients. Visitors: Visitors concerned for their personal well
being may encourage their loved ones to seek medical care elsewhere.
Reducing the opportunities for Crime- The triangle of crime ✔✔1. The opportunity to commit
crime.
- The desire or motivation to commit the crime.
- The ability to commit crime.
Of the 3 components, desire and ability are for the most part, beyond the control of the security
professional. ✔✔Reducing the opportunity for crime is the key to crime prevention.
Crime prevention ✔✔Crime prevention is the anticipation, recognition, and appraisal of a crime
risk and the initiation of some action to remove or reduce it.
Preventing Crime through physical security planning ✔✔To adequately protect a healthcare
environment and prevent crime a comprehensive security plan must be developed. Its scope must
extend to the following:
1-Protecting Personnel,
2-Protecting Information,
3-Protecting the Physical Plant.
Layers of protection: ✔✔1. The perimeter barrier.
- Barriers at the buildings’ exteriors.
- Interior controls.
Perimeters ✔✔The first line of defense is a perimeter barrier. A perimeter barrier defines the line
or outside perimeter of the site. It can be either structural or natural. An example of structural
perimeter barrier is a chain-link fence. An example of a natural barrier is a row of trees.
Exteriors ✔✔The second line of defense is at the buildings’ exteriors: the top, sides and bottom
of each building. Doors, windows, skylights, and fire escapes provide this defense.
Interiors ✔✔The third line of defense is interior controls. Included are the internal operations of
the protected site and the security personnel who protect the environment. Many items comprise
the interior control system. Lock and key systems, access control, systems ( card, biometrics,
etc.) alarms, cameras, good policies and procedures, and proper training examples.
New employees ✔✔New employee orientation is a vital fist step to generate employee
involvement in support of the security program. Security’s involvement in new employee
orientation begins a relationship between the security department and employees that must be
nurtured and maintained.
Key messages; when and what to report ✔✔Urge new employees to report the following safety
and security concerns immediately upon discovery. Suspicious Persons and safety deficiencies.
IAHSS Supervisor – Third Addition
Already Passed
What always stays constant regardless of where you work? ✔✔Change
What is the goal of managed care systems? ✔✔To control cost
Which category in the institutions organizational chart best describes line officers’ position?
✔✔Employee
What is the most important factor in being a security officer? ✔✔Honesty and integrity
What does CMS stand for? ✔✔Centers for Medicare & Medicaid Services
What does FTE stand for? ✔✔Full Time Equivalent
What does HIPPA stand for? ✔✔Health Insurance Portability and Accountability Act
Who makes most of the critical security decisions in the organization? ✔✔Security Officer
For whom do supervisors advocate? ✔✔Employees and the organization
What the two distinct sides of a supervisor’s work? ✔✔Personnel and tasks
What are three tasks assigned to a supervisor? ✔✔1) Documentation 2) Scheduling and 3)
Budget
What is the simple secret to keeping employees content? ✔✔Take care of the little things
A good supervisor is one who can create _____________ . ✔✔Balance
What percentage of the security operating budget is allocated to labor and labor-related costs?
✔✔More than 93%
A simple rule of that is what is for the team or _____________ wins out over
what is good for the ____________. ✔✔Organization…. individual
Real recognition, given ________, makes an impact and helps build individual as
well as team morale. ✔✔Correctly
As a supervisor, you must recognize what various staff member are ___ at and
then work to put them in situations where they can ________. ✔✔Good…..
flourish
Documenting employee performance is an essential, ____ process. ✔✔Everyday
The schedule must, first, work for your __________ and, second, be fair and
equitable for your ______________. ✔✔Organization….. staff
Policies and procedures are written to ______ the organization and the officers.
✔✔Protect
Which of these is one of the most important activities that management has in dealing with
security personnel? ✔✔Communications