BAHAMA BUCK’S LEVEL 2 WRITTEN TEST 2023-2024
ACTUAL EXAM 70 QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |AGRADE
how do you activate a gift card? – ANSWER- 1) click the gift card
button, click activate, swipe card and enter amount before charging them
OR
2) click the gift card button, enter amount, take payment, add value to
the gift card or click cancel and give them a pre-loaded card
what is our policy on accepting discount coupons from other Bahama
Buck’s locations? – ANSWER- our specific location will accept other
bahama bucks coupons, but only if they aren’t expired
what steps should you take if you know you are about to get into a rush?
- ANSWER- 1) assign jobs to different employees (assign them to their
best skill)
2) turn on 2nd shaver and/or 3rd shaver depending on rush
3) stay an order ahead
4) never turn off shaver and turn it on right when a customer shows up
5) pull flavors and ice blocks for the shavers
6) make sure you are filling flavors, smoothie station, and toppings
during down time
7) have shavers communicate to make sure all orders are done quickly
and correctly
a guest complains their sno is too dry or juicy… – ANSWER- apologize
for the inconvenience and fix their sno immediately
a guest complains that they do not like the flavor… – ANSWER- offer to
remake their product free of charge
a guest comes in and is extremely mad because it took 20 minutes to get
their product and they demand a discount for the inconvenience, what do
you do? – ANSWER- apologize, do not argue, and offer a BOGO or $1
off coupon for the inconvenience (try to not hand out VIPs)
a customer calls and complains that they had an issue with their product
(they are likely home and cannot come back for us to remake the
product) – ANSWER- apologize and offer them a VIP for their next visit
(write their name on the coupon and hang it on the white board in the
back)
what do you do with moldy bottles or gallons? – ANSWER- throw them
out and replace (labels are in the office); if bleached, RINSE WELL
If you are working a shift with 3 other crew members and you see that it
is not going to be busy, what should you do? – ANSWER- contact leah
about possibly canceling a shift or sending someone home early; make
sure cleaning tasks are all done and always try to find something to
clean/ organize (fill flavors, refill cups and spoons, clean the front and
outside, etc)
what should you check on if you’re closing the building? – ANSWER- 1)
lock doors
2) turn off lights and OPEN sign
3) turn off TVs and music
4) check safes and tills (leave tills open)
5) FOH and BOH mopped and cleaned
6) drive thru window is locked
7) washing machine is started
why do you leave the tills open at the end of the night? – ANSWER- to
make sure possible thieves or anyone passing by sees that they are
empty
BAHAMA BUCK’S LEVEL 3 WRITTEN TEST 2023-2024
ACTUAL EXAM 100 QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |AGRADE
Bahama Colada – ANSWER- small (16 oz): White Coconut Flavor (3
oz), Greek Yogurt (1 oz), Pineapple Chunks (2 oz), Ice (small smoothie
line), Pineapple Juice (small smoothie line)
regular (24 oz): White Coconut Flavor (4.5 oz), Greek Yogurt (1.5 oz),
Pineapple Chunks (3 oz), Ice (regular smoothie line), Pineapple Juice
(regular smoothie line)
large (32 oz): small 2x
Strawberry Banana Calypso – ANSWER- small (16 oz): Strawberry
Flavor (3 oz), Greek Yogurt (1 oz), Banana (1 whole), Ice (small line),
Strawberry Juice (small line)
regular (24 oz): Strawberry Flavor (4.5 oz), Greek Yogurt (1.5 oz),
Banana (1 1/2), Ice (regular line), Strawberry Juice (regular line)
large (32 oz): small 2x
Mango Tango – ANSWER- small (16 oz): Mango Tango Flavor (3 oz),
Greek Yogurt (1 oz), Mango Chunks (2 oz), Ice (small line), Mango
Juice (small line)
regular (24 oz): Mango Tango Flavor (4.5 oz), Greek Yogurt (1.5 oz),
Mango Chunks (3 oz), Ice (regular line), Mango Juice (regular line)
large (32 oz): small 2
Acai Berry Breeze – ANSWER- small (16 oz): strawberry flavor (3 oz),
mixed berries (1 oz), greek yogurt (1 oz), acai powder (1 tbs), ice (small
smoothie line), strawberry juice (small smoothie line)
regular (24 oz): strawberry flavor (4.5 oz), mixed berries (1.5 oz), greek
yogurt (1.5 oz), acai powder (1 tbs), ice (regular smoothie line),
strawberry juice (regular smoothie line)
large (32 oz): small 2x
Mango Dragonfruit – ANSWER- small (16 oz): Mango Dragonfruit
Flavor (3 oz), Greek Yogurt (1 oz), Mangos (2 oz), Dragonfruit Powder
(1 tbs), Ice (small line), Coconut Juice (small line)
regular (24 oz): Mango Dragonfruit Flavor (4.5 oz), Greek Yogurt (1.5
oz), Mangos (3 oz), Dragonfruit Powder (1 tbs), Ice (regular line),
Coconut Juice (regular line)
large (32 oz): small 2x
Oasis – ANSWER- small (16 oz): White Coconut Flavor (3 oz), Greek
Yogurt (1 oz), Strawberries (2 oz), Banana (1/3), Ice (small line),
Orange Juice (small line)
regular (24 oz): White Coconut Flavor (4.5 oz), Greek Yogurt (1 oz),
Strawberries (3 oz), Banana ( 1/2), Ice (regular line), Orange Juice
(regular line)
large (32 oz): small 2x
Wavebender – ANSWER- small: Wavebender Flavor (3 oz), Ice Cream
(1 scoop), Banana, Squeeze of Lime, Ice (small line), Pineapple Juice
(small line), whipped cream and cherry
BAHAMA BUCK’S LEVEL 1 WRITTEN TEST 2023-2024
ACTUAL EXAM 100 QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |AGRADE
You are part of the greatest team in the world, also known as: –
ANSWER- The Avalanche Crew
A guest has completed PCC. Which item do you discount if they order
multiple items? – ANSWER- Whichever one is more expensive, not
including add-ons.
When shaving, your ice becomes gritty or icy, you should: – ANSWERTurn the shaver blade down
We dress the cup on which two smoothies? – ANSWER- Kokomoko and
Strawberry Bliss
Which is false regarding Sno Patrol? – ANSWER- If a guest’s Sno is dry,
apologize but do not remake the product.
List all of the products that go into a 32 oz. Styrofoam cup. (3) –
ANSWER- Snocones, Smoothies, and Sodas
List all of the products that go into a 24 oz. clear cup. (4) – ANSWERFrostalattes, Smoothies, Frozen Lem-Limeades, Iced Lem-Limeades
Describe all of the steps you would take to make 30 gallons of sugar
water. Include measurements of all ingredients. – ANSWER- Add 18
gallons of water
Add 3 bags of sugar
Add 3 oz of sodium benzoate
Describe all of the steps you would take to make a gallon of ready to use
sugar free base. Include measurements of all ingredients. – ANSWERAdd 32 oz. of sugar free base mix
Fill the rest with water
Describe the steps you would take to make a gallon of the Frostalatte
base. Include measurements of all ingredients. – ANSWER- Add 32 oz.
of simple syrup
Add 32 oz. Espresso base
Fill the rest with whole milk until the line or two inches until the top
Describe the steps you would take to make a gallon of Pre-mix
Lemonade/Limeade base. Include measurements of all ingredients. –
ANSWER- to make 1 gallon, add 28 oz. of sugar water fill the rest with
water
Give two phrases you can say to engage a guest during a transaction. –
ANSWERBonus: What do you feel is most important in order to Bless Our Guests
and provide world class service? – ANSWERIt takes _ ounces of concentrate to make a gallon of Strawberry Colada “ready to use” flavor. – ANSWER- 4 Before harvesting ice you must always put on . – ANSWER- gloves
You need to mix ounces of Sodium Benzoate to make 30 gallons of Buck’s Simple Syrup. – ANSWER- 3 Schedule requests must be submitted to the manager at least in
advance. – ANSWER- 2
___ is one pillar of Bahama Buck’s Refresh Strategy. – ANSWERTHRIVE