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Wellcare ACT Centene Exam
Questions and Answers (Verified Answers)
1.Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a
ANS Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
2.Enrollments through Ascend offer the following unique benefits
ANS Validation of important data to help prevent incorrect or missing
information.
Digital capture of the broker’s/agent’s and beneficiary’s electronic
signatures through Send for Signature at any time throughout the
enrollment application.
3.Which of the following statements about Scope of Appointment (SOA) is
FALSE?
ANS An electronic SOA submitted in Ascend must be in a Pending
status prior to beginning the appointment.
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4.During an appointment, you may not discuss any products not agreed to
in advance by the beneficiary. ANS True
5.Centene requires all contracted brokers/agents to read, understand,
and agree to Centene’s Business Ethics and Code of Conduct Policy.
ANS True
6.From October 1st to October 14th, which activity is not permissible by
brokers/agents?
ANS Assist with completing and collecting completed applications.
7.Health Risk Assessment
ANS All of the above
8.When a paper SOA form is used, it must be completed hostingthe sales presentation.
ANS Prior to
9.Failure to inform a beneficiary that a trusted provider is out-of-network or
is not available in the newly selected plan can cause a sales allegation
. ANS True