WGU C954 Questions and Answers
100% Pass
You are part of a large development team in several stages of creating a new app. You are
concerned with the color, granularity, some images, and overall appearance. What phase are you
in? ✔✔Mockups
You are the Enterprise Architect of a major international company and are thinking of
purchasing
software from the same vendor for multiple locations of your business. What EA issue will you
most likely will be addressing? ✔✔Managing International Integration of Technologies
As the new CIO of Target, you need to amass the rapid deployment of resources during the busy
holiday systems and then turn them down when the rush is over. What cloud-based tool would
you most likely be using? ✔✔Rapid Elasticity
What is smart grid? ✔✔A way to deliver electricity using two-way digital technology.
As a new CIO in a small business, they have tasked you with working with the development
group on a new business plan, that will encourage national ski resorts to use your a new site you
have created. The goal is to have customers go through your site and book last minute sales of
tickets and packages for a small fee? What kind of business model are you promoting?
✔✔Consumer-to-Business (C2B)
As a CIO you have been tasked with gaining additional insight into your company’s performance
by comparing financial ratios against other companies in their industry. What is not one of the
most common tools that you can use to gain this insight? ✔✔Inventory turn over ratio
In what phase of the SDLC is user documentation created? ✔✔The implementation phase
You have been tasked with putting together a session where employees meet, sometimes for
several days, to define or review the business requirements for the system. What is the formal
name of this action called? ✔✔joint application development (JAD)
What is the definition of a data element? ✔✔Data elements can include a customer’s name,
address, email, discount rate, preferred shipping method, product name, quantity ordered
What is the role of a Digital CIO? ✔✔The digital CIO, is an orchestrator of a whole new supply
chain of technology providers, a consultant who brings game-changing ideas to the business, and
a new kind of communicator.
Explain the importance of decision making for managers at a strategic level along with the
associated decision characteristics. ✔✔Strategic decisions are highly unstructured decisions,
occurring in situations in which no procedures or rules exist to guide decision-makers toward the
correct choice.
Select two distinct processes that are part of the business process reengineering ✔✔Create new
processes.
Select Project Scope
Which component functions as a computer’s working memory ✔✔Random access memory
(RAM)
What is a secondary storage medium? ✔✔Magnetic tape
Which multi user operating system originated at AT&T’s Bell Laboratories? ✔✔Unix
WGU C954 IT Management Questions
and Answers Already Passed
How can data be stored in a report so that a user can easily comprehend the information?
✔✔Table, matrix, or graphical format
A business wants to allow its employees to communicate online with each other in real time.
What should the business use to achieve this? ✔✔Instant messaging service
An organization wants to calculate their sales by region. Which type of software will serve this
need? ✔✔Spreadsheet
Which component functions as a computer’s working memory? ✔✔Random access memory
(RAM)
What is a secondary storage medium? ✔✔Magnetic tape
Which type of network should a company use to connect a group of computers in an office
building? ✔✔LAN
Which network topology uses a central hub to which all devices on the network are connected?
✔✔Star
Which multiuser operating system originated at AT&T’s Bell Laboratories? ✔✔Unix
Which lifecycle stage of ITIL focuses on ensuring that a business’s objectives align with those of
the IT provider? ✔✔Service strategy (SS)
Why was ITIL developed? ✔✔As a guide to be used globally in the IT industry
Which book of the lifecycle stages refers to the day-to-day management of a business’s IT
services? ✔✔Service operation (SO
Which IT ethics policy protects a company by outlining the corporate guidelines or principles
governing online communications? ✔✔Social media
What is an example of a best practice in an ethical IT use policy? ✔✔Train employees in
compliance
Which IT ethical policy is violated when an employee shares information with non-employees
about an impending release of a new software application? ✔✔Intellectual property protection
Which IT ethics policy requires a user to agree to follow requirements for corporate email use,
information systems, and the internet? ✔✔Acceptable use
Which IT ethics policy provides guidance to employees about posting information regarding the
organization on websites? ✔✔Social media
Which sustainability concern is addressed by upcycling? ✔✔Increased reuse of electronic waste
Which type of sustainable computing infrastructure makes an electrical system more reliable by
adding the ability to remotely monitor, analyze, and control the transmission of power?
✔✔Smart grid
What is an example of a sustainable IT practice? ✔✔A company signs a contract with a
virtualization service provider to host its disaster recovery.
WGU C954 Information Technology
Management – UCertify Already
Graded A
fact ✔✔The confirmation or validation of an event or object
information age ✔✔A time when infinite quantities of facts are widely available to anyone who
can use a computer
internet of things (IoT) ✔✔A world where interconnected Internet-enabled devices or “things”
have the ability to collect and share data without human intervention
machine-to-machine (M2M) ✔✔refers to devices that connect directly to there devices
data aggregation ✔✔The collection of data from various sources for the purpose of data
processing
structured data ✔✔data that has defined length, type and format and includes numbers, dates, or
strings such as Customer Address
ambient digital experience ✔✔a blend of the physical, virtual, and electronic environments
creating a real-time ambient environment that changes as the user moves form one place to
another
Internet of Everything (IoE) ✔✔a concept that extends the Internet of Things (IoT) emphasis on
machine-to-machine communications to describe a more complex system that also encompasses
people and processes
autonomous agent ✔✔software that carries out some set of operations on behalf of a user or
another program with some degree of independence or autonomy, and employ some knowledge
or representation of the user’s goals or desires
autonomic computing ✔✔a self-managing computing model named after, and patterned on, the
human body’s autonomic nervous system
transformation process ✔✔the technical core, especially in manufacturing organizations; the
actual conversion of inputs to outputs
value-added ✔✔the term used to describe the difference between the cost of inputs and the value
of price of outputs
strategic business units (SBUs) ✔✔consists of several stand alone businesses
materials requirement planning (MRP) system ✔✔sales forecasts to make sure that needed parts
and materials are available at the right time and place in a specific company
tactical planning ✔✔focuses on producing goods and services as efficiently as possible within
the strategic plan
operational planning and control (OP&C) ✔✔deals with the day to day procedures for
performing work, including scheduling, inventory, and process management
International Organization for Standardization (ISO) ✔✔a non-governmental organization
established in 1947 to promote the development of world standards to facilitate the international
exchange of goods and services
process quality ✔✔main goal is to produce defect free products
six sigma quality ✔✔the goal is to detect potential problems to prevent their occurrence and
achieve no more than 3.4 defects per million opportunities
malcolm baldric national quality awards ✔✔1987 U.S. standard awarding quality awards in
seven key areas: leadership, strategic planning, customer/market focus, information and analysis,
human resources focus, process management, and business results
ISO 900 ✔✔international organization for standardization (1947) requiring a company to
determine customer needs, including regulatory and legal requirements including communication
arrangements. Other standards involve process control, product testing, storage and delivery.
ISO 14000 ✔✔collection of best practices for managing an organizations impact on the
environment
CMMI ✔✔capability maturity integration is a framework for best practices. Does not describe
the processes themselves; it describes the characteristics of good processes, thus providing
efficient guidelines.
WGU C954 Information Technology
Management (2022/2023) Graded A+
3D printing ✔✔Builds—layer by layer in an additive process—a three-dimensional solid object
from a digital model.
acceptable use policy (AUP) ✔✔A policy that a user must agree to follow in order to be
provided access to a network or to the Internet.
access point (AP) ✔✔The computer or network device that serves as an interface between
devices and the network.
accessibility ✔✔Refers to the varying levels that define what a user can access, view, or perform
when operating a system.
accounting ✔✔Analyzes the transactional information of the business so the owners and
investors can make sound economic decisions.
accounting and finance ERP component ✔✔Manages accounting data and financial processes
within the enterprise with functions such as general ledger, accounts payable, accounts
receivable, budgeting, and asset management.
accounting department ✔✔Provides quantitative information about the finances of the business
including recording, measuring, and describing financial information.
active RFID tags ✔✔Have their own transmitter and a power source (typically a battery).
adaptive computer device ✔✔Input devices designed for special applications for use by people
with different types of special needs.
administrator access ✔✔Unrestricted access to the entire system.
advanced encryption standard (AES) ✔✔Introduced by the National Institute of Standards and
Technology (NIST), AES is an encryption standard designed to keep government information
secure.
adware ✔✔Software that, although purporting to serve some useful function and often fulfilling
that function, also allows Internet advertisers to display advertisements without the consent of
the computer user.
affinity grouping analysis ✔✔Reveals the relationship between variables along with the nature
and frequency of the relationships.
Agile BI ✔✔An approach to business intelligence (BI) that incorporates Agile software
development methodologies to accelerate and improve the outcomes of BI initiatives.
agile methodology ✔✔Aims for customer satisfaction through early and continuous delivery of
useful software components developed by an iterative process with a design point that uses the
bare minimum requirements.
agile MIS infrastructure ✔✔Includes the hardware, software, and telecommunications equipment
that, when combined, provides the underlying foundation to support the organization’s goals.
algorithm ✔✔A mathematical formula placed in software that performs an analysis on a data set.
ambient digital experience ✔✔A blend of the physical, virtual, and electronic environments
creating a real-time ambient environment that changes as the user moves from one place to
another.
analysis latency ✔✔The time from which data are made available to the time when analysis is
complete.
analysis paralysis ✔✔Occurs when the user goes into an emotional state of over-analysis (or
over-thinking) a situation so that a decision or action is never taken, in effect paralyzing the
outcome.
analysis phase ✔✔Analyzing end-user business requirements and refining project goals into
defined functions and operations of the intended system.
analytical information ✔✔Encompasses all organizational information, and its primary purpose
is to support the performing of managerial analysis tasks.
analytics ✔✔The science of fact-based decision making.
WGU C954 Knowledge Center
Information Technology Management –
Already Passed
critical success factor (CSF) ✔✔Crucial steps companies perform to achieve their goals and
objectives and implement their strategies.
support value activities ✔✔Found along the top of the value chain and includes business
processes, such as firm infrastructure, human resource management, technology development,
and procurement that support the primary value activities
SWOT analysis ✔✔Strengths, Weakness, Opportunity, Threats
Porter’s Five Forces Model ✔✔threat of substitute products or services, the threat of established
rivals, and the threat of new entrants.the bargaining power of suppliers and the bargaining power
of customers.
competitive advantage ✔✔A feature of a product or service that an organization’s customers
place a greater value on than similar offerings from a competitor
Porter’s three generic strategies ✔✔Generic business strategies that are neither organization nor
industry specific and can be applied to any business, product, or service.
value chain analysis ✔✔Views a firm as a series of business processes that each add value to the
product or service.
primary value activities ✔✔Found at the bottom of the value chain, these include business
processes that acquire raw materials and manufacture, deliver, market, sell, and provide aftersales services.
effectiveness MIS metric ✔✔Measures the impact MIS has on business processes and activities
including customer satisfaction, conversion rates, and sell-through increases.
Efficiency MIS metrics ✔✔Measure the performance of MIS itself, such as throughput,
transaction speed, and system availability
Supply Chain Design ✔✔The ability to view all areas up and down the supply chain in real time.
WGU C954 Knowledge Center
Information Technology Management –
Already Passed
critical success factor (CSF) ✔✔Crucial steps companies perform to achieve their goals and
objectives and implement their strategies.
support value activities ✔✔Found along the top of the value chain and includes business
processes, such as firm infrastructure, human resource management, technology development,
and procurement that support the primary value activities
SWOT analysis ✔✔Strengths, Weakness, Opportunity, Threats
Porter’s Five Forces Model ✔✔threat of substitute products or services, the threat of established
rivals, and the threat of new entrants.the bargaining power of suppliers and the bargaining power
of customers.
competitive advantage ✔✔A feature of a product or service that an organization’s customers
place a greater value on than similar offerings from a competitor
Porter’s three generic strategies ✔✔Generic business strategies that are neither organization nor
industry specific and can be applied to any business, product, or service.
value chain analysis ✔✔Views a firm as a series of business processes that each add value to the
product or service.
primary value activities ✔✔Found at the bottom of the value chain, these include business
processes that acquire raw materials and manufacture, deliver, market, sell, and provide aftersales services.
effectiveness MIS metric ✔✔Measures the impact MIS has on business processes and activities
including customer satisfaction, conversion rates, and sell-through increases.
Efficiency MIS metrics ✔✔Measure the performance of MIS itself, such as throughput,
transaction speed, and system availability
Supply Chain Design ✔✔The ability to view all areas up and down the supply chain in real time.
supply chain planning systems ✔✔use advanced mathematical algorithms to improve the flow
and efficiency of the supply chain while reducing inventory
supply chain execution systems ✔✔ensure supply chain cohesion by automating the different
activities of the supply chain
Joint Application Development (JAD) ✔✔A session where employees meet, sometimes for
several days, to define or review the business requirements for the system.
conversion ✔✔The process of transferring information from a legacy system to a new system.
Systems Development Life Cycle (SDLC) ✔✔The overall process for developing information
systems from planning and analysis through implementation and maintenance
SDLC planning phase ✔✔Involves establishing a high-level plan of the intended project and
determining project goals.
Analysis Phase of SDLC ✔✔Involves analyzing end-user business requirements and refining
project goals into defined functions and operations of the intended system
WGU C954 Information Technology
Management Latest Update Rated A
Explain the cultural challenges facing global businesses.
Differences in languages, cultural interests, religions, customs, social attitudes, and political
philosophies
Explain the political challenges facing global businesses.
Numerous rules and regulations surrounding data transfers across national boundaries
Explain the geoeconomic challenges facing global businesses.
Effects of geography on the economic realities of international business activities
Describe the four global MIS business drivers that should be included in all MIS strategies.
Global Customers – travel anywhere
Global Products – same world-wide
Global Collaboration – knowledge and expertise of colleagues
Global Operations and Resources – common equipment, facilities, assembly processes, and
people
Describe governance and compliance and the associated frameworks an organization can
implement.
Governance – method or system of government for management control
Compliance – the act of conforming, acquiescing, or yielding
COBIT Control Objectives for information and related technologies
ISACA Information Systems Audit and Control Association
COSO Committee of Sponsoring Organizations
CMMI Capability Maturity Model Integration
ITIL Information Technology Infrastructure Library
ITIL (Information Technology Infrastructure Library)
A framework provided by the government of the United Kingdom and offers eight sets of
management procedures: (1) service delivery, (2) service support, (3) service management, (4)
Information and Communication Technology (ICT) infrastructure management, (5) software
asset management, (6) business perspective, (7) security management, and (8) application
management. ITIL is a good fit for organizations concerned about operations.
ITIL 4’s Four Dimensions Model
Organizations and People vital to the success of any initiative
Information and Technology having the right information is key
Partners and Suppliers every organization are both provider and consumer of services or
products
Value Streams and Processes create value from the customer and/or organizational
persepective
Identify why an organization would need to understand global enterprise architectures when
expanding operations abroad.
Management of a global enterprise architecture not only is technically complex, but also has
major political and cultural implications
Explain the many different global information issues an organization might encounter as it
conducts business abroad.
EU European Union
COPPA California’s Online Privacy Protection Act (US)
HIPAA Health Insurance Portabilility and Accountability Act (US)
PIPEDA Personal Information Protection and Electronic Document Act (CANADA)
Identify global systems development issues organizations should understand before building a
global system.
support a diverse base of customers, users, products, languages, currencies, laws, and so on
Common data definitions
Explain the importance of decision making for managers at each of the three primary
organization levels along with the associated decision characteristics.
Operational level employees develop, control, and maintain
Managerial level decision makers evaluate on a continuous or semi continuous basis
Strategic level managers develop overall business strategies, goals, and objectives
Operational Support Systems
OLTP Online Transaction Processing capture of transaction and event information